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Can't import video to Photoshop

New Here ,
Feb 14, 2020

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Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

 

Thanks in advance,

 

Ulf

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Can't import video to Photoshop

New Here ,
Feb 14, 2020

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Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

 

Thanks in advance,

 

Ulf

TOPICS
Feature request

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906

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Feb 14, 2020 0
Adobe Employee ,
Feb 14, 2020

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Hi there,

 

We are sorry about the experience while trying to import the MOV file to Photoshop.

 

Would you mind sharing the version of Photoshop you are working with along with the operating system of the computer? Also, what is the source of this MOV file? Have you been able to import files from the same source into Photoshop earlier?

 

Regards,

Nikunj

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Feb 14, 2020 0
New Here ,
Feb 14, 2020

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Photoshop CC 20.0.8

MacOS Mojave 10.14.6

Source: Fujifilm X-H1

This is the first time I am trying to import a file from the X-H1.

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Feb 14, 2020 0
Adobe Community Professional ,
Feb 14, 2020

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Double check to make sure that there isn't some strange codec on that video?

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Feb 14, 2020 0
New Here ,
Feb 14, 2020

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This particular video has H264 codec, which should work, and now I've tried a number of other videos from other sources and none of them can be imported. It seems like Photoshop is the problem, not the video.

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Feb 14, 2020 0
New Here ,
Oct 31, 2020

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I'm having the same issue importing a 4 second video. I converted my video to a h.264 codec and I still can't import my video. Ever since I switched to Catalina I've been having issues with the Adobe programs! I don't know what else to do since this feature has previously worked. Adobe do something!

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Oct 31, 2020 0
Community Beginner ,
Feb 17, 2020

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Same problem with 2019 and 2020(which I just updated to tray and solve). Happened seemingly overnight or with upgrade to Catalina. on Mac. This is a huge issue. That many people are experiencing and there is not yet a solve. We need a fix ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please. P.S. My job depends on this!!!!!

Screen Shot 2020-02-17 at 11.05.38 PM.png

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Feb 17, 2020 0
Community Beginner ,
Feb 17, 2020

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That was my MacBook Pro 13 inch. On my Macbook Pro 15. I can import. When I go to make a gif I get this error. Ive done this process literally hundreds of time over the last 5 years. Theres a greater problem here. It is not human errorScreen Shot 2020-02-17 at 11.02.37 PM.png

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Feb 17, 2020 0
Adobe Community Professional ,
Feb 18, 2020

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Hello, are you sure both problems are linked? 

Which operating system on the 13" and the 15"? Which version of Quicktime X?

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Feb 18, 2020 0
New Here ,
Feb 18, 2020

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But I'm still using MacOS Mojave 10.14.6. Haven't updated to catalina yet so that doesn't make sence to me. Today I just bought a new iMac and I'm curious to see what happends when trying to do the same thing on it, and I don'ät whether it comes with Catline already instlled or not. It's still in the box. Will get back tomorrow and report.

 

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Feb 18, 2020 0
New Here ,
Feb 19, 2020

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I  tried this on my new iMac with MacOS Catalina 10.15.3, and it still doesn't work.

I need a solution utgently as I have a customer waiting for a production depending on this.

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Feb 19, 2020 0
Community Beginner ,
Feb 20, 2020

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This more than discouraging. Am I suppose to believe Adobe doesnt care about this serious issue. I've been a diehard since Photoshop 7. Now is this whole community forum a pony show or do things actually get solved here. Businesses rely on this. This isnt the only ticket about this. Spanning several versions on PS and MacOS. Used to work like a gem. What is going on here!?

 

Screen Shot 2020-02-19 at 9.12.29 PM.pngScreen Shot 2020-02-19 at 9.12.44 PM.pngScreen Shot 2020-02-20 at 8.14.18 AM.png

 

 

 

 

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Feb 20, 2020 0
Adobe Community Professional ,
Mar 04, 2020

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Hi, And which OS on the 15"?

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Mar 04, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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Hmm.. I just tried and it worked on my laptop  here are my specs:  

(I do have a High Sierra machine 10.13.6, but I don't think I have a mojave machine)

I used both an H264 and PRORES 422 file to check this out. 

Exported to looping GIF

 

☹️

Have you tried updating to the new version of Photoshop (just for your exports?) maybe?

 

Screen Shot 2020-10-20 at 5.38.57 PM.pngScreen Shot 2020-10-20 at 5.38.46 PM.png

 

Screen Shot 2020-10-20 at 5.50.42 PM.png

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Oct 20, 2020 0
New Here ,
Oct 20, 2020

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Is there any solution to this?

I'm facing the same issue and its giving me a lot of problems

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Oct 20, 2020 0
Community Beginner ,
Oct 20, 2020

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No there isn’t. Adobe simply doesn’t care

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Oct 20, 2020 1
Adobe Community Professional ,
Oct 20, 2020

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See above - worked under these specs, and exported to looping GIF.

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Oct 20, 2020 0
Adobe Community Professional ,
Oct 20, 2020

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What are your specs for MacOS and Photoshop?

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Oct 20, 2020 0
New Here ,
Oct 21, 2020

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Bildschirmfoto 2020-10-21 um 11.22.23.pngBildschirmfoto 2020-10-21 um 11.22.36.png

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Oct 21, 2020 0
New Here ,
Oct 21, 2020

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I always get this message. no matter what type of Codec I use. This has never ever been a problem before. 

 

Bildschirmfoto 2020-10-21 um 11.23.58.png

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Oct 21, 2020 0