Can't import video to Photoshop

Report · Feb 14, 2020

Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

Thanks in advance,

Ulf

Report · Feb 14, 2020

Hey,

When I try to import a video, .mov and 8 sec long, I just get a message saying "Could not fulfill your request because the video file could not be opened." That doesn't give me a clue what's wrong. Any tips?

Thanks in advance,

Ulf

Report · Feb 14, 2020

Hi there,

We are sorry about the experience while trying to import the MOV file to Photoshop.

Would you mind sharing the version of Photoshop you are working with along with the operating system of the computer? Also, what is the source of this MOV file? Have you been able to import files from the same source into Photoshop earlier?

Regards,

Nikunj

Report · Feb 14, 2020

Photoshop CC 20.0.8

MacOS Mojave 10.14.6

Source: Fujifilm X-H1

This is the first time I am trying to import a file from the X-H1.

Report · Feb 14, 2020

Double check to make sure that there isn't some strange codec on that video?

Report · Feb 14, 2020

This particular video has H264 codec, which should work, and now I've tried a number of other videos from other sources and none of them can be imported. It seems like Photoshop is the problem, not the video.

Report · Oct 31, 2020

I'm having the same issue importing a 4 second video. I converted my video to a h.264 codec and I still can't import my video. Ever since I switched to Catalina I've been having issues with the Adobe programs! I don't know what else to do since this feature has previously worked. Adobe do something!

Report · Feb 17, 2020

Same problem with 2019 and 2020(which I just updated to tray and solve). Happened seemingly overnight or with upgrade to Catalina. on Mac. This is a huge issue. That many people are experiencing and there is not yet a solve. We need a fix ASAP!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! Please. P.S. My job depends on this!!!!!

Report · Feb 17, 2020

That was my MacBook Pro 13 inch. On my Macbook Pro 15. I can import. When I go to make a gif I get this error. Ive done this process literally hundreds of time over the last 5 years. Theres a greater problem here. It is not human error

Report · Feb 18, 2020

Hello, are you sure both problems are linked?

Which operating system on the 13" and the 15"? Which version of Quicktime X?

Report · Feb 18, 2020

But I'm still using MacOS Mojave 10.14.6. Haven't updated to catalina yet so that doesn't make sence to me. Today I just bought a new iMac and I'm curious to see what happends when trying to do the same thing on it, and I don'ät whether it comes with Catline already instlled or not. It's still in the box. Will get back tomorrow and report.

Report · Feb 19, 2020

I tried this on my new iMac with MacOS Catalina 10.15.3, and it still doesn't work.

I need a solution utgently as I have a customer waiting for a production depending on this.

Report · Feb 20, 2020

This more than discouraging. Am I suppose to believe Adobe doesnt care about this serious issue. I've been a diehard since Photoshop 7. Now is this whole community forum a pony show or do things actually get solved here. Businesses rely on this. This isnt the only ticket about this. Spanning several versions on PS and MacOS. Used to work like a gem. What is going on here!?