Can't open a PS file - 'Could not complete your request because of a disk error'

New Here ,
Sep 08, 2017 Sep 08, 2017

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When I try to open a PS file, I get the message 'Could not complete your request because of a disk error'.

The PS file is a duplicate, I've copied/'saved as' an original PS file from an external hard drive to our network drive. It was previously working fine, I was able to open,

edit, export, save as and close with no problem. The next time I tried to open the file, the error message came up.

I managed to replicate this issue with a different file. Used the same procedure as before, copied an original file from an external drive to a network drive, only this time I couldn't open the file and I get the disk error message straight after opening the file.

I saved the original file from the external drive to my local drive, seems to work fine. I tried to copy the file from the network drive to my local drive but seems to have a separate issue with the file size exceeding the limit. (the file is 80mb)

There's over 150 BG of space available on my local drive, but not sure if this would be relevant as the file I tried to open is saved on a network drive.

Any help would be appreciated.

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correct answers 1 Correct Answer

New Here , Aug 14, 2018 Aug 14, 2018
I found a solution for me! I had the original saved to my desktop. End of my day, moved it into my network drive. Next day, wouldn't open. I re-downloaded the file from my network back onto my desktop and tried opening it there and viola! She works! Hope this helps someone else!

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Adobe Employee ,
Sep 08, 2017 Sep 08, 2017

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Hi Chesterz,

As you are receiving a disk error could you please let us know which version Photoshop are you using and on which operating system?

Regards,

Sahil

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New Here ,
Sep 11, 2017 Sep 11, 2017

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Hi Sahil,

Thanks for your reply, I am using the latest version of Photoshop CC on Windows 10.

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Adobe Employee ,
Sep 11, 2017 Sep 11, 2017

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Thank you for the information, please check your recycle bin and make sure that it's not full.

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New Here ,
Sep 11, 2017 Sep 11, 2017

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I've checked, it's empty.

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New Here ,
Sep 15, 2017 Sep 15, 2017

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Hi Sahil,

Do you have any updates for this issue?

It seems that even a newly created file is also having this problem, likewise, I've created a new Photoshop file yesterday, saved it in our shared drive, tried to open it today and the same 'Could not complete your request because of a disk error' message came up.

Please advise.

Chester

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Adobe Employee ,
Sep 15, 2017 Sep 15, 2017

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Chester, please read this article as it might shed some light on working with network shared drives with photoshop:
Troubleshoot issues with networks, removable media in Photoshop

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Explorer ,
Feb 06, 2018 Feb 06, 2018

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i am on high sierra, macpro

Creative cloud photoshop   opening RAW files from Nikon D750

getting this error many times now

adobe tech support replaced the RAW plug in and it helped for 5 minutes and now problem even worse. over 10/100

ADVICE PLEASE

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Adobe Community Professional ,
Mar 07, 2018 Mar 07, 2018

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Have you try to restore the Photoshop preferences?

https://helpx.adobe.com/photoshop/using/preferences.html

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New Here ,
Mar 07, 2018 Mar 07, 2018

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Surprised Adobe personnel haven't answered this. I found a solution on another forum, and even though it makes no sense, it worked for me:

  • Open Photoshop
  • Go to : Edit-> Preferences -> Type
  • Go to : Choose Text Engine Options
  • Change radio button selection from : East Asian - to - Middle Eastern
  • Press OK.
  • Close Photoshop and reopen it.

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New Here ,
Apr 03, 2018 Apr 03, 2018

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It worked for me too! Thank you so much!

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Adobe Employee ,
Apr 04, 2018 Apr 04, 2018

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Howdy Allen,

Switching the Text Engine should have zero impact on hard drive errors or usage.  Moreover, many users cannot switch engines due to language usage (none of the Japanese-specific features, for instance, are available with the Middle Eastern engine and vis-versa).  If the problem disappeared after this switch then either a) it was coincidence or b) some setting file got reset with the switch and if you switch back, the problem should not return.

Hope that helps,

David

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New Here ,
Apr 04, 2018 Apr 04, 2018

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Thanks, I'll reset it, but those steps were the last thing I tried. I only tried this after everything else you would normally do - as anyone who has used Adobe software for 20+ years would know.

So, I can't write off the solution and the problem being solved as non-causal.

Also, positing only these two options on a thread where others are finding the solution to work seems sort of counter-productive, considering the purpose of this forum and thread.

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New Here ,
May 10, 2021 May 10, 2021

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LATEST

Thankyou so much, worked for me!

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New Here ,
Jun 18, 2019 Jun 18, 2019

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This fixed it for me. I started on one computer, went to move to main computer and nothing. I even brought all the layers to a new doc and moved it and nothing. Switched the language engine and BOOM, works fine.

THANK YOU!

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New Here ,
Jul 03, 2019 Jul 03, 2019

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Didnt work for me.

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New Here ,
Apr 26, 2018 Apr 26, 2018

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    Hello to everybody ...

  

     I have this error when i try to open a raw file in camera raw from my macbook pro 2014 : Could not complete your request because of a disk error.

      I have the latest PS CC version .  I tryed all of these tips but doesn't work ... When i open a photo from Lightroom to PS it works , but when i want to Open for example a CR2 file in PS.... that error appear.....What i can do ? I can't edit my photos ...from Camera Raw..

     I need serious help guys ...

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Guest
Apr 26, 2018 Apr 26, 2018

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vladu17  wrote

  

I tryed all of these tips but doesn't work

Hi

Can you tell us what you have tried so we can suggest something you haven't tried

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New Here ,
Apr 26, 2018 Apr 26, 2018

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I tried with cleaning tool , uninstall my software , switch the text engine , restore from preferences.... i am a bit sad because doesn t work ....

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Guest
Apr 26, 2018 Apr 26, 2018

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Try running this on your MAC

Check Hard Drive Health of a Mac with Disk Utility

Are the raw files saved locally on the MAC

Just another thing to try, go to Edit > Preferences > Camera Raw and disable this if it's enabled restart PS

Untitled11.jpg

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New Here ,
Apr 28, 2018 Apr 28, 2018

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@Janet : No..I don t use PhotoMechanic, i just want to open in Camera Raw a Cr2 file , the same problem was on Bridge , that error, now it is all okey . Thank you for all information ! It is very strange because suddenly all it is good...i did nothing ..i think that my laptop it is the problem.  ..hope in a few days when i will instal this suite(ps,lr,bridge)  on my imac to fit better.

  Many thanks for help !

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Explorer ,
Apr 26, 2018 Apr 26, 2018

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are you also using photo mechanic to open files, then edit in adobe programs? when i updated to the current photo mechanic 5 my problems went away...

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New Here ,
Aug 14, 2018 Aug 14, 2018

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I found a solution for me!

I had the original saved to my desktop. End of my day, moved it into my network drive. Next day, wouldn't open. I re-downloaded the file from my network back onto my desktop and tried opening it there and viola! She works! Hope this helps someone else!

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Adobe Employee ,
Aug 14, 2018 Aug 14, 2018

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Thanks for sharing that info, Meaghan.  That should be helpful for a number of people.

Just to be clear, if you have troubles with a specific Photoshop file (or files), a great first step would be to try again with the files stored locally or in the Creative Cloud.  We have thoroughly tested the latter, but your particularly network setup could very well be unique or have its own peculiarities, which we're not aware of and which we cannot certify.

Hope that helps,
David

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New Here ,
Apr 30, 2019 Apr 30, 2019

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Hi there!

Around a month it happens the same thing here. I have the full pack Adobe sucription and OSX Capitan in Mac. It appears the message:

Could not complete your request because of a disk error.

We have erased all the archives in the bin. We cannot open the Adobe Illustrator archives but we do open the images (jpeg...). The archives are saved in the Desktop.

Thank you in advance,

Pedro

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