Can't save files in .PNG format

[Burle_Johnson]

Hi, I have CS4 web premium which I installed about a week ago. I am a complete beginner with these tools which seem totally awesome, and I have succeeded in creating some designs both in Illustrator and PS. Originally, when doing a 'save as' command, I would see many file formats to choose from in the pull down menu, but today (when it mattered most, of course) MOST of the formats, including PNG and JPG did not appear in the pulldown menu in Illustrator. I also checked Photoshop and found the same result.

I did in fact, do some research and noted some mention by people about making sure the plugins are still in place, so I checked that and there are files in the folders mentioned (here's a screen shot):

 

Anyway, it's very frustrating and I hope it is just something stupid that I am doing and that some kind soul can help quickly resolve this issue  with me.

Thanks in advance, Burle.

[Chris Cox]

Most likely you created a CMYK document, or a 32 bit/channel document.

PNG only supports 8 and 16 bit/channel RGB.

[Burle_Johnson]

I'll have to look into that, but if that's the case, then should I only expect to see the following possibilities for file formats?

[Chris Cox]

You're not in Photoshop. You're working in Illustrator.

You might want to ask in the Illlustrator forum:   http://forums.adobe.com/community/illustrator/illustrator_general

[Burle_Johnson]

Thanks Chris, I selected this forum since I was having the same problem in both applications so I guess I thought it might be a common problem. You are probably correct about the color formatting, do you have a link to an article that addresses how to correct this issue?

Thanks in advanced, Burle.

[Guest · Accepted solution]

File menu->Save for Web

[Burle_Johnson]

Thanks Marion, you're a fuzzy peach --> that did the trick.

Also Curt, that looks like the right way to do it in PS for sure. Thank you too!

[Guest]

Click on Image/Mode in PS to change to RGB and also change bit level.

[sychomadman]

Thank you for this!!!

[HoiLing5FA7]

you could just simply go to File and go to Export, select save for web. It would allow you to save as PNG and GIF. Here is a video tutorial: https://www.youtube.com/watch?v=ZnA8sfqexFg