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Participant
April 21, 2007
Question

Cannot install Photoshop CS3 - Installer just dissappeared

  • April 21, 2007
  • 179 replies
  • 36665 views
I have an issue installing Photoshop CS3 as follow:

I have removed all Photoshop CS3 Beta manually (Use control panel, deleted files and registries) as instructed in this web and get rid of all thing involved Adobe out of my computer.

When I clicked Setup.exe, a setup windows with progressive bar (See in http://www.thetaforce.com/image/cs3installer.jpg ) appeared shortly and then disappear!
Then nothing is happenned further. No error message. It just disappeared. I wait for an hour but nothing happened.

I tried to run Windows in clean mode (msconfig -> disable unneccessary services) and also disable Antivirus and Firewall etc. But this problem persists.

I'm running Windows Vista Home Premium (32Bit) and have Intel Centrino Duo 2.0GHz with 1.5GB of Ram (DDR2) and 100GB HDD. Graphic shared Intel 945GM Express Chipset.
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    179 replies

    January 27, 2009
    >Thank god I am a MCSE and CCNA and understand computers better than most. I also have lab computers to experiment on if anything should go wrong. If not I would have given up long ago.

    sounds like pebkec errors.
    Participant
    January 27, 2009
    This is getting to be quite a load of BS.

    I downloaded the CS4 Extended trial program and would buy the complete package no problem if it worked correctly.

    AVG stated that the setup.exe file is a Trojan Virus variant. Considered it a False Positive and shut that down along with the Windows Firewall and all other AV.

    Setup.exe file cannot be run. I cannot run it from the Admin account nor the User account with elevated status or as right click run as...

    From the command prompt running the setup.exe file I get Access Denied

    I took over ownership of the file, added users to the file, changed all permissions to full control.. NADA I can cut copy paste rename the file to verify ownership and that works no problem. I just cannot run it.

    I then changed my registry settings with a script and a Microsoft .msi (subinacl.msi) file that completely rewrote my registy settings to allow full access to all files on the machine. No Luck

    The only other Adobe products I have are Reader. I uninstalled that and all products associated with it. I then ran the Adobe Uninstaller and the Microsoft Uninstaller associated files. No Luck.

    I changed the code as described above, changed my web site settings to make IE the primary program, reset my computer, installed the java script .dll file, cut the original download or should I say the third one to the C:, F:, and G: drive with zero results.

    I have followed every single piece of advice given to no avail. Even software hackers are having a problem with the setup.exe file (as shown from my Google search). It is sad to see the people helping are users that actually bought this product and not the programmers who wrote it. I wonder if Adobe support has become over loaded and it is not cost productive to have them help us.

    Thank god I am a MCSE and CCNA and understand computers better than most. I also have lab computers to experiment on if anything should go wrong. If not I would have given up long ago.

    To have someone purchase this garbage for $200.00 - $2000.00 is beyond me. I use the most obscure, proprietary, shabbily written software ever created daily and this is the first product I have EVER downloaded or installed that never worked.

    Shame on you Adobe... I will be using .NET Paint and other programs that actually work and have a support system set up by the creators not the users. If anyone has any other suggestions please post.

    Original error:

    Clicking on Setup.exe from the CS4 window:

    Windows cannot access the specified device, path, or file. You may not have the appropriate permissions to access the item.

    From the cmd prompt ran as admin:

    Access Denied

    This happens under both the Administrator Account, User Account with Elevated Privileges and with Three different Downloads.
    ==============================================================
    Windows Vista SP1
    January 22, 2009
    run the cs3 clean script a couple times at increasing levels. READ THE INSTRUCTIONS first!

    Using the new CS3Clean Script
    http://kb.adobe.com/selfservice/viewContent.do?externalId=kb402767&sliceId=2
    Participant
    January 22, 2009
    Hi!

    I had the disappearing installer problem with PhotoShop CS3. I tried everything here, no joy. Finally I managed to install Photoshop CS3 by replacing Setup.exe of CS3 installer with the one from CS4 installer. After that, everything went fine. As far as I remember, I did not even have to alter the ContainerProxy.js file.
    Participant
    January 15, 2009
    I applied all methods and nothing helped. What the hell must we eternally experiment on computers until we crash them? This is the problem of Adobe soft, and they should have disposed of it. But they do not care at all and we have to make guesses what prevent their soft from installing! Where is the solution from Adobe stuff? The best way out is to forget those who put a slight upon customers and find alternative soft.
    Participant
    December 20, 2008
    i meant gorodek thanks again
    Participant
    December 20, 2008
    I TOTALLY AGREE TO GIVE GORODEK A MEDAL!!!!!!!

    THANKS MAN! after trying to install it for 2days finally the search is over i have used ur guide and it works!!!!!

    MERRY XMAS TO ALL THANK YOU GORODEK
    Participant
    December 9, 2008
    hello there....
    plZ help me out of this...

    first of all only after doing regsvr jscript.dll in run cmd...i'just entered the adobe installtion page...then when i'choose some s/w's and press install...it'replies tat' "Please insert the First CD onto the drive"...although my DVD(containing everything) has been still in the drive......

    PLZ HELP ME OUT OF THIS...
    Participant
    August 28, 2008
    It finally works on my Vista32 after carrying out 2 of the above suggestions.

    I'd followed through this discussion thread and tried all the suggestions and found the 2 separate steps suggested by Philip Timothy Smith (in post #33) and Don Frack (in post #81) that worked.

    I'm summarising them below for easy reference:

    Step 1 (by Philip):
    ==================

    On Windows Vista32:

    1. Choose Start > All Programs > Accessories.

    2. Right-click the Command icon, choose Run As Administrator, and authenticate.

    3. Navigate to Windows\System32.

    4. At the prompt, type regsvr32 jscript.dll and press Enter.

    5. When a dialog box with the message "DllRegisterServer in jscript.dll succeeded" appears, click OK.

    Step 2 (by Don):
    ===============

    1. Copy the "Adobe CS3" folder from the installation CD to your harddrive.

    2. From the harddrive copy, open the folder "resources\common\scripts".

    3. Right-click on the file "ContainerProxy.js", click "Open With", and select Notepad.

    4. With the file open in Notepad, click Edit (from the top menu), then "Go To...".

    5. In the "Line Number" box, type 1102, and press Enter. This will take you to line #1102.

    6. Locate the "SetSessionInitialized" variable as follows.

    7. Look on the screen for the line "jsonObj = _jsonToObject(window.external.SetSessionInitialized(initValue));".

    8. Delete "window.external.", i.e. the line becomes "jsonObj = _jsonToObject(SetSessionInitialized(initValue));".

    9. Save the file.

    10. Go back to the harddrive parent folder "Adobe CS3" and run the Setup.exe.

    At least the above 2 steps worked for me. Hope it also works for the rest of you.

    HY Teo
    Participant
    August 9, 2008
    I have the same problem as others with CS3 except that I am still using Photoshop 7. It installed perfectly on my desktop running Vista Ultimate but will not install on my new Acer 8920G laptop also running Ultimate and having much the same spec and programs as the desktop. The installation starts as usual and asks for language choice. It then prepares for installation and the progress bar goes to 99% and stops. There is a lot of disc activity for some time but eventually it all just disappears. I have tried the solution:

    On Windows Vista32:

    1. Choose Start > All Programs > Accessories.
    2. Right-click the Command icon, choose Run As Administrator, and authenticate.
    3. Navigate to Windows\System32.
    4. At the prompt, type regsvr32 jscript.dll and press Enter.
    5. When a dialog box with the message DllRegisterServer in jscript.dll succeeded appears, click OK.

    however that made no difference. Some suggested uninstalling IE7? Might that help and how does one do that - it does not appear in the control panel remove list.

    Help greatly appreciated - I use it nearly every day and am soon off on another trip. Thanks, Thomas