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Frances Marais
Frances Marais
Participant
November 17, 2019
Question

Cannot open NEF files since Adobe 2020 update

  • November 17, 2019
  • 5 replies
  • 5344 views

Since updating to Adobe 2020 Photoshop and Lightroom I can no longer open NEF files. I have even gone back to NEF files I was previously able to open before the update and now cannot open these either!
The error is always 

Could not open “filename” because the file-format module cannot parse the file.

 

I have made sure my Camera Raw is up to date.

Please help!! I desperately need to work on these files. 

    This topic has been closed for replies.

    5 replies

    Stray Worker
    Stray Worker
    Participant
    March 2, 2020

    provisionally I have adopted the system of using a free software called "raw therapee" they can be modified as camera raw, save them in jpg and then work with photoshop.
    But the boxes turn around a lot since I want the money every month.

    C
    chessau6539902
    Participant
    December 3, 2019

    Has anyone found a solution to this yet? I'm at a loss.

    J
    jslex
    Participant
    December 3, 2019

    Hello, The only solution seems to be running the previous versions of CR, PS & LR. If you do find a way to run the latest versions, please post it here. Thanks!

    D Fosse
    Community Expert
    D FosseCommunity Expert
    Community Expert
    November 27, 2019

    I'm usually not the first to shout "bug" - but this certainly feels like one.

     

    The best thing you can do to make engineers aware is to post in the feedback forum. They monitor that. See the link in PECourtejoie's post above.

      hugo@beeldlab.nl
      hugo@beeldlab.nl
      Known Participant
      November 27, 2019

      Same issue here, suddenly can not read the .nef files from my nikon D850

      Importing them in lightroom gives message; "The file appears to be unsupported or damaged"

      Photoshop does open them, so not damaged.

      Frances Marais
      Frances MaraisAuthor
      Participant
      November 17, 2019

      PS. 

      I am able to open my files in Capture One so they are not corrupted 

      silk-m
      Community Expert
      silk-mCommunity Expert
      Community Expert
      November 17, 2019

      Hi, RAW image processing depends on the camera model, not on the extension, but what is your camera?

      --Susumu Iwasaki
        Frances Marais
        Frances MaraisAuthor
        Participant
        November 17, 2019

        Hi hi,

         

        I have 2 camera models, NEFs from both are not working, and both which worked previously.

        The older model is a Nikon D750, the newer is a Nikon Z6

         

        Thanks!

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