Participating Frequently

Answered

Cannot open Photoshop 2020 on macOS 10.15 Catalina

34 replies
67404 views
Translate

I am unable to open Photoshop 2020. I have tried using shift-option-command to no avail. Photoshop CC 2019 works fine.

iMac 2015

Catalina OS 10.15

{Thread renamed by moderator}

This topic is closed to new replies. Start a new post to keep the conversation going.

Sahil.ChawlaCorrect answer

Adobe Employee

Hi there,

That does not sound good, let's make it right.

Could you please try the steps mentioned below?

- Go to Finder > Applications > Photoshop 2020 (Right click on Photoshop) > Choose Show Package Content > macOS, and then try to launch Photoshop from there.

If that does not help then please try uninstalling and reinstalling Photoshop 2020 and let us know if it helps?

If all fails then update the macOS to 10.15.1

Regards,
Sahil

M

Malta5FF2

Participant

Hi, I have the same problem since I updated to version 2020. When I start Photoshop and XD the icon bounces on the dock but after it closes and an error appears (photo), I also use other Adobe programs, such as Lightroom Classic , Media Encoder and Dreamweaver, but they don't have this problem.
Thank you

Translate

L

loki8000

Participant

I have exactly the same problem as Malta5FF2 above. Please help.

Translate

1

1Mollybird

Known Participant

So.... now that there is a photoshop 2021 -- are you going to help any of us that still can't get any of the Adobe CC 2020 programs to work on Catalina???!!!

Translate

L

Lianne5C5A

Participant

I am having the same problem. I can open from Package contents, however PS stalls and the terminal says this error:

ast login: Wed Oct 14 18:53:04 on console

The default interactive shell is now zsh.

To update your account to use zsh, please run `chsh -s /bin/zsh`.

For more details, please visit https://support.apple.com/kb/HT208050.

/Applications/Adobe\ Photoshop\ 2020/Adobe\ Photoshop\ 2020.app/Contents/MacOS/Adobe\ Photoshop\ 2020 ; exit;

Liannes-iMac:~ Lianne$ /Applications/Adobe\ Photoshop\ 2020/Adobe\ Photoshop\ 2020.app/Contents/MacOS/Adobe\ Photoshop\ 2020 ; exit;

2020-10-15 09:08:48.964 Adobe Photoshop 2020[23017:3253537] AdobeCrashReporterInitialize: executionTime = 0.024392 seconds

2020-10-15 09:08:49.005 AdobeCRDaemon[23020:3253929] CR dialog Preference for force quit 1

Creating new log file at: /Users/Lianne/Library/Logs/Adobe/Adobe Photoshop 2020//ACPL__2020-10-15_13-08-56-471952--0500_00.log

*****RefreshSpecifier needed

2020-10-15 09:09:12:689 : ERROR PlugPlugDispatchEvent: PlugPlugErrorCode_internalError (PlugPlugSetup must be called first)

objc[23043]: Class HTTPHeader is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x10c9c0220) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1177b9890). One of the two will be used. Which one is undefined.

objc[23043]: Class ProxyManager is implemented in both /Library/Application Support/Adobe/AdobeGCClient/AdobeGCClient.app/Contents/MacOS/AdobeGCClient (0x10c9c0270) and /Library/Application Support/Adobe/AdobeGCClient/HDPIM.dylib (0x1177b98e0). One of the two will be used. Which one is undefined.

Translate

C

CharleeeR

Participant

I have the same problem on my MacBook with Catalina 10.15.7 installed. I have tried every remedy I can find on this Adobe Support Community site: Command-Option-Shift, and trying to open it from the Applications folder by right-clicking and choosing Open.

Translate

M

mijmeren

Participant

Thanks al is solved because I don’t use apple anymore
Groeten José Middelhuis

https://jmiddelhuis.nl/

Translate

A

anehtapinantaa

Participant

try re-login from your Creative Cloud, and open your Photoshop again
It works for me.. 👍

Translate

1

1Mollybird

Known Participant

It's not worth wasting my time.
I open it and it takes 30 minutes...and another 30 minutes to save minutes
of work and it just freezes up. I'm not going to bother with it again. Very
angry that Adobe charges me money for this mess.

Translate

gracefra

Participant

Hi, thanks for all your advice.

I updated to Catalina OS and was then unable to open any photoshop files with text in it or to select type tool once I had a file open (photoshop would crash immediately or alert with error messages).

I followed instructions on other forums to verify my fonts but had no luck.

I have just updated my photoshop to the latest version and now everything is working perfectly - Thank you!

Translate

T

tongz79129679

Participant

Wasted my whole morning but still can't get Photoshop opening on my mac. Can't find where to download Pshop 2019. Now I have no way to use Pshop at all! Are there any alternative apps I can use? For drawing and image refining mostly? Thanks.

Translate

T

Teresa Weber-Freeman

Participant

Thank you, this worked.

Translate

walter18341

Participant

Bought a new iMac with Catalina. Premiere Pro works. Photoshop and Media Encoder does not. When is Adobe going to fix this problem? It is almost May. This is hugely probelamtic for me because editing Photoshop documents in my Premiere Pro timeline is a must!

Translate

K

KevinMD

Known Participant

This is riduclous, we are not paying to spend our time working on issues that should not exist. I can not run Photoshop 2020 on my new iMac which is the next computer in terms of power under theiMac Pro. I am running Catalina 15.2 and I do not have the time to fix issues.

Translate

quirky_appreciator5023

Participant

I share the same situation as Kevin and I totally agree with him. I'm not a dentist who get payed about 800$/hour (or more), only a poor passionate artist who works hard to get a decent life. My dentist makes in two weeks more that I earn in a year! So having to waste my time to fix problems that should not exist if ingeneers were doing a fair job is a bit excruciating! Strangely enough I don't have to pay for monthly (stupids) upgrades to drive my old Toyota! When I sell an illustration to a client I will not charge him for an eventual upgrade on his illustration! So? So can I say I like Adobe? I have no choice but to use its product because I've worked with it since years and I payed a lot for tat application already! Now, these version are obsolete, thanks to Apple! If Adobe want to make money out of artists, try to be decent about it, give us tools that we won't have to repair! We are not computer ingeneers and we are not payed their salary. If you want dum artists to pay for your «unfinished» product, pay them back for the time they loose trying to fix the problem that tthey did not create!

Translate

I

IJBOAuthor

Participating Frequently

So the only thing that ended up working for me is doing a clean install of Catalina. So far I have not had any issues.

Translate

T

taylorwdc

Participant

Do I understand your sequence:

- had previously installed Catalina

- installed PShop, which didn't work

- ununstalled and then reinstalled Catalina

- PShop then worked

Did the reinstall of Catalina by any chance take less time than the first install? (I hope!!)

Translate

I

IJBOAuthor

Participating Frequently

Yes, I did a clean install of Catalina. I was much faster than the first install.

Translate

Show more replies

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.