Participant

Answered

Cannot Quick Export as PNG in Photoshop CC

Forum|Forum|10 years ago
January 26, 2016
18 replies
160102 views

i have tried everything such as restarting my PC turning it off and everything?

This topic has been closed for replies.

Correct answer Terri Stevens

Hi, I have tried the steps below.

Earlier, I was able to successful export a layer to PNG but after a while, it no longer works.

My preferences detail is exactly the same as yours while the first line of the system info is: Adobe Photoshop Version: 2015.5.0 20160603.r.88 2016/06/03:23:00:00 CL 1078833 x64

On my end, here were the steps to replicate:
1. Ctrl+select layers (images, types, filters).
2. Ctrl+Shift+E
3. Right click on flattened selected layers.
4. Click 'Quick export as PNG'.
5. Save as dialog box opens.
6. Then noticed that the 'Save as type' is All Files (*.*). See below.

I hope this info helps. Kindly help.

Hi Aileen,

it's always more difficult when something that was working suddenly stops. It could be you need to reset your preferences as this collection of files from time to time gets corrupted. Go into Preferences under the General Tab and press the Reset Preferences on Quit button and restart Photoshop. Then check in Preferences that the settings in the Export tab are still the same as above. Now see whether the export as Png feature is working. When something suddenly stops working its often a good idea to restart the computer. Most people , me included, tend to use stand-bye and sleep modes far to often and this can cause problems until a full system restart takes place.

Show previous replies

D

DDSWCCTV

Participant

I'm having the same issue too - I cannot quick export or even export - I have uninstalled and installed Photoshop numerous times, deleted the preferences file, reset the preferences but still cannot export.

I am running the most updated version of photoshop, running on Windows 10

Anyone have any way of making this feature work again?

E

Ellbar

Participant

For me - it works when I turn off "convert to sRGB" in preferences

T

tarheel239

Participant

I'm having this issue too. Restarting photoshop (a huge time suck for a feature that's supposed to save it) works for about the first two exports. I work on mobile ads- small files, max 200k. Yeah. I don't normally take time out of my day to complain about a feature not working, but this is a REALLY key one that isn't working. Like Rob pointed out, nothing recorded in event log. This is happening on two computers- 13" mid 2015 MacBook Pro and 27" 2017 iMac, both with latest OS and CC installed.

This is very disruptive to my workflow when I'm creating and exporting about 35 images per day as .png files. We all pay more than decent money for this software. FIX IT.

A

aussie2u

Participating Frequently

I found this thread due to having the same issue now. Clicking "Quick Export as JPG" works properly once or twice and then just stops producing the export. Restarting Photoshop CC will allow it to work again, once or twice...

Adobe Photoshop Version: 2017.1.1 20170425.r.252 2017/04/25:23:00:00 CL 1113967 x64

sjflitter

Participant

This problem still exists. The only way to fix it is to restart Photoshop. Currently running the most up to date version of Photoshop CC and with the latest Mac OS installed. This issue has now spanned multiple updates from Adobe without a fix. Sort it out.

C

carom40214094

Participant

I'm in photoshop CC 2017 in Mac OS Sierra, if I click quick export while is saving the document - This feature stops working. I have to quit photoshop and do an a quick export then it works.

R

robertb73116812

Participant

I have encountered this same issue, without warning. It worked the last time I created my images, now it does not work. I have read through this thread and checked everything mentioned. I have also tried changing the default quick export from .png to .jpg with the same result. When I click on Quick Export as xxx I get a quick flicker of the cursor and then nothing. Nothing appears in the event logs, nothing happens, no file is created, no dialog box.

How do I get Quick Export working again?

I have:

Checked the program version, it is current (see below)

changed the default file type for quick export

tried the ctrl-alt-shift-e then right clicking the new later and doing a quick export.

restarted photoshop

restarted the system

threatened the software with deletion if it doesn't start working.

Nothing seems to work.

SystemInfo

Adobe Photoshop Version: 2015.5.1 20160722.r.156 2016/07/22:23:00:00 CL 1083377 x64

Operating System: Windows 10 64-bit

Version: 10 or greater

System architecture: Intel CPU Family:6, Model:10, Stepping:9 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, HyperThreading

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Processor speed: 3396 MHz

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Memory used by Photoshop: 60 %

Alias Layers: ^0

Modifier Palette: Enabled.

Design Space: Disabled.

3D Multitone Printing: Disabled.

Highbeam: Enabled.

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TextComposer: Latin

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Serial number: 90970881379605647029

GUIDBucket:

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Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\

Temporary file path: C:\Users\Robert\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 930.8G, 316.2G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Plug-ins\

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Required plug-ins:

3D Studio 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Accented Edges 17.0.1 - from the file “Filter Gallery.8bf”

Adaptive Wide Angle 17.0.1 - from the file “Adaptive Wide Angle.8bf”

Angled Strokes 17.0.1 - from the file “Filter Gallery.8bf”

Average 17.0.1 (2015.5.1 x001 x003) - from the file “Average.8bf”

Bas Relief 17.0.1 - from the file “Filter Gallery.8bf”

BMP 17.0.1 - from the file “Standard MultiPlugin.8bf”

Camera Raw 9.7 - from the file “Camera Raw.8bi”

Camera Raw Filter 9.7 - from the file “Camera Raw.8bi”

Chalk && Charcoal 17.0.1 - from the file “Filter Gallery.8bf”

Charcoal 17.0.1 - from the file “Filter Gallery.8bf”

Chrome 17.0.1 - from the file “Filter Gallery.8bf”

Cineon 17.0.1 (2015.5.1 x001 x003) - from the file “Cineon.8bi”

Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds.8bf”

Collada 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Color Halftone 17.0.1 - from the file “Standard MultiPlugin.8bf”

Colored Pencil 17.0.1 - from the file “Filter Gallery.8bf”

CompuServe GIF 17.0.1 - from the file “Standard MultiPlugin.8bf”

Conté Crayon 17.0.1 - from the file “Filter Gallery.8bf”

Craquelure 17.0.1 - from the file “Filter Gallery.8bf”

Crop and Straighten Photos 17.0.1 (2015.5.1 x001 x003) - from the file “CropPhotosAuto.8li”

Crop and Straighten Photos Filter 17.0.1 - from the file “Standard MultiPlugin.8bf”

Crosshatch 17.0.1 - from the file “Filter Gallery.8bf”

Crystallize 17.0.1 - from the file “Standard MultiPlugin.8bf”

Cutout 17.0.1 - from the file “Filter Gallery.8bf”

Dark Strokes 17.0.1 - from the file “Filter Gallery.8bf”

De-Interlace 17.0.1 - from the file “Standard MultiPlugin.8bf”

Dicom 17.0.1 - from the file “Dicom.8bi”

Difference Clouds 17.0.1 (2015.5.1 x001 x003) - from the file “Clouds.8bf”

Diffuse Glow 17.0.1 - from the file “Filter Gallery.8bf”

Displace 17.0.1 - from the file “Standard MultiPlugin.8bf”

Dry Brush 17.0.1 - from the file “Filter Gallery.8bf”

Eazel Acquire 17.0.1 (2015.5.1 x001 x003) - from the file “EazelAcquire.8ba”

Entropy 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Export Color Lookup Tables NO VERSION - from the file “Export3DLUT.8be”

Extrude 17.0.1 - from the file “Standard MultiPlugin.8bf”

FastCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “FastCore.8bx”

Fibers 17.0.1 - from the file “Standard MultiPlugin.8bf”

Film Grain 17.0.1 - from the file “Filter Gallery.8bf”

Filter Gallery 17.0.1 - from the file “Filter Gallery.8bf”

Flash 3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Fresco 17.0.1 - from the file “Filter Gallery.8bf”

Glass 17.0.1 - from the file “Filter Gallery.8bf”

Glowing Edges 17.0.1 - from the file “Filter Gallery.8bf”

Google Earth 4 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Grain 17.0.1 - from the file “Filter Gallery.8bf”

Graphic Pen 17.0.1 - from the file “Filter Gallery.8bf”

Halftone Pattern 17.0.1 - from the file “Filter Gallery.8bf”

HDRMergeUI 17.0.1 - from the file “HDRMergeUI.8bf”

HSB/HSL 17.0.1 - from the file “Standard MultiPlugin.8bf”

IFF Format 17.0.1 - from the file “Standard MultiPlugin.8bf”

IGES 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Ink Outlines 17.0.1 - from the file “Filter Gallery.8bf”

JPEG 2000 17.0.1 - from the file “JPEG2000.8bi”

Kurtosis 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Lens Blur 17.0.1 - from the file “Lens Blur.8bf”

Lens Correction 17.0.1 - from the file “Lens Correction.8bf”

Lens Flare 17.0.1 - from the file “Standard MultiPlugin.8bf”

Liquify 17.0.1 - from the file “Liquify.8bf”

Matlab Operation 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort.8bf”

Maximum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Mean 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Measurement Core 17.0.1 (2015.5.1 x001 x003) - from the file “MeasurementCore.8me”

Median 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Mezzotint 17.0.1 - from the file “Standard MultiPlugin.8bf”

Minimum 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

MMXCore Routines 17.0.1 (2015.5.1 x001 x003) - from the file “MMXCore.8bx”

Mosaic Tiles 17.0.1 - from the file “Filter Gallery.8bf”

Multiprocessor Support 17.0.1 (2015.5.1 x001 x003) - from the file “MultiProcessor Support.8bx”

Neon Glow 17.0.1 - from the file “Filter Gallery.8bf”

Note Paper 17.0.1 - from the file “Filter Gallery.8bf”

NTSC Colors 17.0.1 (2015.5.1 x001 x003) - from the file “NTSC Colors.8bf”

Ocean Ripple 17.0.1 - from the file “Filter Gallery.8bf”

OpenEXR 17.0.1 - from the file “Standard MultiPlugin.8bf”

Paint Daubs 17.0.1 - from the file “Filter Gallery.8bf”

Palette Knife 17.0.1 - from the file “Filter Gallery.8bf”

Patchwork 17.0.1 - from the file “Filter Gallery.8bf”

Paths to Illustrator 17.0.1 - from the file “Standard MultiPlugin.8bf”

PCX 17.0.1 (2015.5.1 x001 x003) - from the file “PCX.8bi”

Photocopy 17.0.1 - from the file “Filter Gallery.8bf”

Photoshop 3D Engine 17.0.1 (2015.5.1 x001 x003) - from the file “Photoshop3DEngine.8bi”

Photoshop Touch 14.0 - from the file “PSDX.8bi”

Picture Package Filter 17.0.1 (2015.5.1 x001 x003) - from the file “ChannelPort.8bf”

Pinch 17.0.1 - from the file “Standard MultiPlugin.8bf”

Pixar 17.0.1 (2015.5.1 x001 x003) - from the file “Pixar.8bi”

Plaster 17.0.1 - from the file “Filter Gallery.8bf”

Plastic Wrap 17.0.1 - from the file “Filter Gallery.8bf”

PLY 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

PNG 17.0.1 - from the file “Standard MultiPlugin.8bf”

Pointillize 17.0.1 - from the file “Standard MultiPlugin.8bf”

Polar Coordinates 17.0.1 - from the file “Standard MultiPlugin.8bf”

Portable Bit Map 17.0.1 (2015.5.1 x001 x003) - from the file “PBM.8bi”

Poster Edges 17.0.1 - from the file “Filter Gallery.8bf”

PRC 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Radial Blur 17.0.1 - from the file “Standard MultiPlugin.8bf”

Radiance 17.0.1 (2015.5.1 x001 x003) - from the file “Radiance.8bi”

Range 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Render Color Lookup Grid NO VERSION - from the file “Export3DLUT.8be”

Reticulation 17.0.1 - from the file “Filter Gallery.8bf”

Ripple 17.0.1 - from the file “Standard MultiPlugin.8bf”

Rough Pastels 17.0.1 - from the file “Filter Gallery.8bf”

Save for Web 17.0.1 - from the file “Save for Web.8be”

ScriptingSupport 17.0.1 - from the file “ScriptingSupport.8li”

Shake Reduction 17.0.1 - from the file “Shake Reduction.8bf”

Shear 17.0.1 - from the file “Standard MultiPlugin.8bf”

Skewness 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Smart Blur 17.0.1 - from the file “Standard MultiPlugin.8bf”

Smudge Stick 17.0.1 - from the file “Filter Gallery.8bf”

Solarize 17.0.1 (2015.5.1 x001 x003) - from the file “Solarize.8bf”

Spaces 17.0.1 - from the file “Spaces.8li”

Spatter 17.0.1 - from the file “Filter Gallery.8bf”

Spherize 17.0.1 - from the file “Standard MultiPlugin.8bf”

Sponge 17.0.1 - from the file “Filter Gallery.8bf”

Sprayed Strokes 17.0.1 - from the file “Filter Gallery.8bf”

Stained Glass 17.0.1 - from the file “Filter Gallery.8bf”

Stamp 17.0.1 - from the file “Filter Gallery.8bf”

Standard Deviation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

STL 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Sumi-e 17.0.1 - from the file “Filter Gallery.8bf”

Summation 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Targa 17.0.1 - from the file “Standard MultiPlugin.8bf”

Texturizer 17.0.1 - from the file “Filter Gallery.8bf”

Tiles 17.0.1 - from the file “Standard MultiPlugin.8bf”

Torn Edges 17.0.1 - from the file “Filter Gallery.8bf”

Twirl 17.0.1 - from the file “Standard MultiPlugin.8bf”

U3D 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Underpainting 17.0.1 - from the file “Filter Gallery.8bf”

Vanishing Point 17.0.1 - from the file “VanishingPoint.8bf”

Variance 17.0.1 (2015.5.1 x001 x003) - from the file “statistics.8ba”

Virtual Reality Modeling Language | VRML 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

Water Paper 17.0.1 - from the file “Filter Gallery.8bf”

Watercolor 17.0.1 - from the file “Filter Gallery.8bf”

Wave 17.0.1 - from the file “Standard MultiPlugin.8bf”

Wavefront|OBJ 17.0.1 (2015.5.1 x001 x003) - from the file “U3D.8bi”

WIA Support 17.0.1 (2015.5.1 x001 x003) - from the file “WIASupport.8li”

Wind 17.0.1 - from the file “Standard MultiPlugin.8bf”

Wireless Bitmap 17.0.1 (2015.5.1 x001 x003) - from the file “WBMP.8bi”

ZigZag 17.0.1 - from the file “Standard MultiPlugin.8bf”

Optional and third party plug-ins: NONE

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

Recent Files 1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”

com.adobe.inapp.purchase 2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\purchase.html”

Libraries 2.6.64 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_6_64\index.html”

Start 1.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CCX_START_EXTENSION_1_2_1_001\index.html”

Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

Export As 3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Device Preview 1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSPanel\panel.html”

com.adobe.preview.loader 1.2.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\com.adobe.preview20155\PSLoader\loader.html”

Export As 3.0.6 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2015.5\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

Installed TWAIN devices: NONE

Terri Stevens

Legend

sounds as if you don't have all the necessary updates. Is the Export As just a grey box that takes ages to appear? In Photoshop select Help Update and you will be presented with everything that's available that is not currently installed. You need two in particular Export Option 2.3 and Export Option 2.4

*I am assuming you are running Photoshop CC2015.1.2 if not make sure that updates as well.

Hope that helps

Terri

J

josha81618441Author

Participant

It comes up as a normal selection but when j click on it nothing happens

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Terri Stevens

Legend

Josha if you want to fix this you are going to have to use the most recent version of the program. We have told you that in this thread more than once. Now begin by going into Photoshop and under the Help menu select system info. A report box will appear and what I want you to do is copy the first line of the report which identifies your version of Photoshop and paste it into your next reply The box will look like the graphic below. What I am interested in is the first line where it says

Adobe Photoshop Version: 2015.1.2 20160113.r.355 2016/01/13:23:59:59 CL 1059143 x64 in this case.

Next press ctrl-k or cmd-k on the keyboard and the Preference setting box will come up. Go to the section marked as Export and make sure it is set exactly as I have it in the graphic below