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lydiam60396256
lydiam60396256
Participant
November 15, 2017
Answered

P: Could not complete your request because photoshop was unable to parse the postscript

  • November 15, 2017
  • 15 replies
  • 86947 views

I have the most updated version of Photoshop CC2018.  I am trying to open an .eps file and I keep getting the error: "Could not complete your request because Photoshop was unable to parse the postscript".  It would open them before.  HELP

 

{Moderator note: Edited the thread title, PS-63010}

Correct answer nikunj.m

Hi,

 

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

 

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

Regards,

Nikunj

15 replies

MemoryThreads
MemoryThreads
Participant
May 14, 2025

I am having this same exact issue now with newly installed Photoshop 2025 on my M3 Macbook Air, when I try to drag an Illustrator file into an open Photoshop file.  I always worked on my old Macbook Pro with Photoshop 2023.  Please help!

T
Toni2738934521m8
Participant
December 1, 2022

I am getting the same error in Photoshop version 24.0.1 

There are no updates available to me.. I reset my prefences, and nothing.. please advise! 

    D
    defaulttdpuddsqc0vq
    Participant
    July 27, 2021

    I just installed the latest version of Photoshop and when attempting to open a .ai file I got "cannot parse the postscript". Guess it still isnt fixed.

     

      K
      KINGME6
      Participant
      May 22, 2021

      I'm able to open illustrator but not photoshop and to make matters worse, my creative cloud wont update pass 36%. HELP ME HELP ME PLEASE 😩

      S
      Sachit.r
      Participant
      May 20, 2021

      Could not complete your request because Photoshop was unable to parse the PostScript. what to do

      nikunj.m
      Community Manager
      nikunj.mCommunity ManagerCorrect answer
      Community Manager
      May 13, 2021

      Hi,

       

      We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

       

      For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

       

      Regards,

      Nikunj

      WTH310
      WTH310
      Participant
      July 23, 2021

      I'm waiting for my new Mac to arrive, but in the meantime, I must stay at 22.3 becuase otherwise, many tools become unable to use.  I called your tech support when I started having many issues after updating it to 22.4, and they told me that as long as I'm on Mojave, I have to stay at 22.3.  But I'm all of a sudden unable to open the app with the same error message, "Could not complete your request because photoshop was unable to parse the PostScript."  I have not changed anything between yesterday and today, so what is causeing this, and how can I open the app?

      irama57948095
      irama57948095
      Inspiring
      April 17, 2021

      I'm having this same problem. I'm trying to download Cretive Cloud after restarting my computer and so far its taken over 2 hours and it is half way through and doesn't seem to be moving now. How long does it take to download?

        irama57948095
        irama57948095
        Inspiring
        April 17, 2021

        * Creative Cloud

        annaefitz
        annaefitz
        Participant
        April 13, 2021

        HI! I am receiving the same notification, but I am not trying to open a file, I am just trying to open Photoshop. I tried to unistall Adobe Creative Cloud and it won't let me. It says there is another install application running. When I tried to open Illustrator this morning it said there was a problem with the app. Yesterday I exported files for the web from Illustrator and there were strange lines on them. My computer is healthy, well protected, all updates in place. Help please! I think what I will try is to just install Creative Cloud again from the link @Mohit Goyal  provided? Thank you!

          annaefitz
          annaefitz
          Participant
          April 13, 2021

          OKAY, Adobe Creative Cloud won't let me unistall because it says other programs need it. SO I am unistalling all my Adobe Programs, but it won't let me uninstall them? I shut down my computer and restarted. Everything on my computer is working great but Adobe.

          I have a client project due, and need to resize images, help please

            Mohit Goyal
            Community Manager
            Mohit GoyalCommunity Manager
            Community Manager
            April 16, 2021

            Hi there,

             

            We're sorry for the trouble. You can use the Creative Cloud Cleaner tool to uninstall the Creative Cloud Desktop tool. After you uninstall, restart the machine and reinstall the Creative Cloud Desktop app.

             

            Open Photoshop from the Creative Cloud Desktop app and let us know if that helps.

             

            Thanks,

            Mohit

            M
            Mongo22407
            Participant
            March 10, 2021

            I tried to launch Photoshop 2021 and instead I get a small pop-up stating: 
            "Could not complete your request because Photoshop was unable to parse the PostScript."

            It won't even let me launch Adobe Creative Cloud; nothing happens after I click on it.

            Any ideas? Should I uninstall and then reinstall the whole suite?
            I am running a Dell XPS with Windows 10.

            It was working fine over the weekend.

              JJMack
              Community Expert
              JJMackCommunity Expert
              Community Expert
              March 10, 2021

              Try resetting your Photoshop Preferences if Photoshop was working on you machine. If Creative Cloud Desktop does not start  download Creative Cloud desktop and reinstall it.

              JJMack
              L
              Lumigraphics
              Legend
              March 4, 2021

              You may want to download a free/open source PostScript parser to see if there are any errors.

               

              Try Ghostscript or PStill or something similar. 

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