Participant

Question

Photoshop crashes when applying lens flare and shear filter

Forum|Forum|5 years ago
October 20, 2020
2 replies
7808 views

PLEASE help my photoshop crashes everytime I try to apply lens flare! it has happened at least ten times in the last few hours. it is so frustrating!

{Moderator note: Edited the thread title}

This topic has been closed for replies.

Community Manager

Community Manager

Hi,

We're happy to announce the release of Photoshop 22.4 which should include the fix for this issue. To update Photoshop to the latest version, you can check: https://helpx.adobe.com/creative-cloud/help/creative-cloud-updates.html

For information on other issues fixed with this update, please check: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

Regards,

Nikunj

Community Expert

Community Expert

Hello, do you get a crash report?

Please post the contents of help>system info, so that we get to know your OS, its version, the exact version of Photoshop you are running, the date of the GPU driver, etc.

craigt74122905Author

Participant

thanks for the quick reply:

<?xml version="1.0"?>

<!DOCTYPE AdobeCrashReport SYSTEM "AdobeCrashReporter.dtd">

<crashreport serviceVersion="3.0.2" clientVersion="3.0.2" applicationName="Adobe Photoshop" applicationVersion="21.2.4" build="20200922.r.323" source="Windows-Client" crashType="n/a">

<time year="2020" month="10" day="20" hour="19" minute="21" second="26" timeoffset="240" timezone="Arabian Standard Time"/>

<user guid="ef48fdc5-d3a9-4af5-8618-9a3cde8bd926"/>

<system platform="Windows 10 Home" osversion="10.0" osbuild="19041" applicationlanguage="en-us" userlanguage="en-US" oslanguage="en-US" ram="32495" machine="Intel(R) Core(TM) i7-9750H CPU @ 2.60GHz" model="Intel64 Family 6 Model 158 Stepping 10" cpuCount="12" cpuType="8664" cpuFreq="2592 MHz"/>

<gpu>

<gpuinfo availability="Running/Full Power" adapterCompatibility="Intel Corporation" adapterRAM="1024 MB" caption="Intel(R) UHD Graphics 630" description="Intel(R) UHD Graphics 630" driverDate="20200309000000.000000-000" driverVersion="26.20.100.7985" videoModeDescription="3840 x 2160 x 4294967296 colors" pnpDeviceID="PCI\VEN_8086&DEV_3E9B&SUBSYS_09051028&REV_00\3&11583659&0&10" installedDisplayDrivers="igd10iumd64.dll,igd12umd64.dll,igdumdim64.dll"/>

<gpuinfo availability="Off Line" adapterCompatibility="NVIDIA" adapterRAM="4095 MB" caption="NVIDIA GeForce GTX 1650" description="NVIDIA GeForce GTX 1650" driverDate="20200705000000.000000-000" driverVersion="27.21.14.5167" videoModeDescription="" pnpDeviceID="PCI\VEN_10DE&DEV_1F91&SUBSYS_09051028&REV_A1\4&934102D&0&0008" installedDisplayDrivers="nvldumdx.dll"/>

</gpu>

<crash exception="EXCEPTION_ACCESS_VIOLATION" exceptionCode="0xc0000005" instruction="0x00007FFEAC0701B6">

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