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CS6 - Windows 10 - Save For Web error - Specified Path

New Here ,
Mar 10, 2018

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Hello Adobe community,

I was hoping someone might be able to help me with a problem I'm having. I've searched repeatedly for solutions and none of them have worked. This is a detailed run-down of the problem and the suggested solutions I've tried (none have worked unfortunately):

- - -

After opening Adobe Photoshop CS6 (32 or 64-bit, both have the same issue), opening a document and then selecting File>Save for web... I immediately receive the following error message:

"The operation could not be completed. The system cannot find the path specified."

The 'Save For Web' window doesn't appear at all, and after clicking okay, nothing happens.

- - -

As for the solutions I've tried:

- Entering regedit to the location of "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" and ensuring that all document related paths are set to %PERSONAL%etc (they already were as default).

- Running the application as Windows 7 compatible / Administrator mode.

- Changing the permissions on the Photoshop application folder/contents and the Appdata roaming folder/contents.

- Cutting and pasting the 'Save For Web' plugin into other folders.

- Doing a fresh install of Photoshop CS6.

- Installing the latest Photoshop CS6 update manually as the Adobe Application Manager fails to connect to servers (closed down?).

- Clearing the AppData/Roaming folders of preference files (note: there is no preference file nor folder for 'Save for web', apparently that is something other people have).

...and that's everything I can recall trying. Over a week ago, I was running Windows 7 with Photoshop CS6 fine, but other issues somewhat forced me to upgrade to Windows 10. Since then, everything has worked fine except for this. I would greatly appreciate anyone who tries to help or can provide a solution.

Thank you.

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CS6 - Windows 10 - Save For Web error - Specified Path

New Here ,
Mar 10, 2018

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Hello Adobe community,

I was hoping someone might be able to help me with a problem I'm having. I've searched repeatedly for solutions and none of them have worked. This is a detailed run-down of the problem and the suggested solutions I've tried (none have worked unfortunately):

- - -

After opening Adobe Photoshop CS6 (32 or 64-bit, both have the same issue), opening a document and then selecting File>Save for web... I immediately receive the following error message:

"The operation could not be completed. The system cannot find the path specified."

The 'Save For Web' window doesn't appear at all, and after clicking okay, nothing happens.

- - -

As for the solutions I've tried:

- Entering regedit to the location of "HKEY_CURRENT_USER\Software\Microsoft\Windows\CurrentVersion\Explorer\User Shell Folders" and ensuring that all document related paths are set to %PERSONAL%etc (they already were as default).

- Running the application as Windows 7 compatible / Administrator mode.

- Changing the permissions on the Photoshop application folder/contents and the Appdata roaming folder/contents.

- Cutting and pasting the 'Save For Web' plugin into other folders.

- Doing a fresh install of Photoshop CS6.

- Installing the latest Photoshop CS6 update manually as the Adobe Application Manager fails to connect to servers (closed down?).

- Clearing the AppData/Roaming folders of preference files (note: there is no preference file nor folder for 'Save for web', apparently that is something other people have).

...and that's everything I can recall trying. Over a week ago, I was running Windows 7 with Photoshop CS6 fine, but other issues somewhat forced me to upgrade to Windows 10. Since then, everything has worked fine except for this. I would greatly appreciate anyone who tries to help or can provide a solution.

Thank you.

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Mar 10, 2018 0
Guide ,
Mar 10, 2018

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When updating from Win 7 to Win 10 directly, there are often issues like yours.

Deinstall your CS6, read this help page and run the Cleaner Tool and install again.

Fenja

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Mar 10, 2018 0
New Here ,
Mar 11, 2018

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Hi there,

Thank you for the message Fenja. I'll give this a try but I shouldn't have thought it'd have been an issue:

I've installed the Production Premium suite to my E drive, which is where it was before. The previous version that was installed with Win7 was uninstalled and deleted (no Adobe folder left on the E drive).

On the C drive, my Windows 10 installation wasn't a "transfer update" but a "fresh, clean update", so all the old previous files are in a Windows.old folder.

I'll try this method and let you know the results. I'm hoping it works!

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Mar 11, 2018 0
New Here ,
Mar 11, 2018

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Hi Fenja,

I followed the instructions but unfortunately this hasn't worked either. The problem still persists after a totally clean reinstallation.

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Mar 11, 2018 0
New Here ,
Mar 12, 2020

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I have exactly the same problem from a different path which might illuminate a source:

I have CS6 on my old drive and it works fine in all aspects, including "save for web" in Photoshop 64bit.  I had the system drive cloned to an SSD and installed.  I boot from the SSD, and in Photoshop I get the error "The operation could not be completed.  The system cannot find the path specified."  If I boot from the original hard drive, Photoshop works fine.  I even tried copying the Photoshop program folder from the original drive and pasting it into the SSD after deleting the folder there.  Photoshop exhibits the same problem.

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Mar 12, 2020 0
Participant ,
Nov 15, 2020

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I have the same problem.   I wonder if there is a coding conflict between CS6 and Windows 10 when they are copied. I also have Microsoft's (free) Antivirus program. 

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Nov 15, 2020 0