DynamicLink not available

Community Beginner ,
Mar 24, 2021 Mar 24, 2021

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Hello,

I'm unable to open an .mp4 file in Photoshop and receive an error message saying "DynamicLink" is not available. I cleared my preferences, uninstalled and reinstalled photoshop, made exceptions in my firewall, restarted my computer, and still received the message. I uninstalled all of Adobe products using the cleaner tool, reinstalled everything, and still got the error message. I have the most recent version of Quicktime. This error did not occur two days ago when I was using the same files, and others, within Photoshop. This file was rendered using Media Encoder, and no other video files will open up either (Whether or not rendered using Media Encoder or Premiere). Since the last update as well, my graphics driver has been acting funky with Photoshop (yes, I updated it too) and it does this thing where it starts, freezes on the open page, then after 5-10 minutes I can click on things - otherwise runs generally smooth until some random error occurs. After the last reinstall it also claims I have insufficient VRAM in the system report (pasted below), but my RAM is maxed out for Photoshop. On top of this, it no longer allows me to change the Advanced Graphics Processor settings, and the options are greyed out. I've been at this for 4 hours, and support will not connect me to a specialist. I know the first response is usually telling me to reinstall or reset something, but I can assure you I've tried every way to reinstall and reset functions that I could find on the support community, so I'm hoping to get a response not given in previous threads (which also often never had a resolution).

 

My system is:

Windows 10 Home 10.0.19041 x64

Intel Core i7-10750H

NVIDIA GeForce RTX 2070 8GB

16GB RAM

 

The diagnostic response is:

Photoshop Error information
Code: -1
Text: because DynamicLink is not available
Message: Could not open “distortion chaos PRERENDER.mp4” because DynamicLink is not available.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x00007FF70C051B56 base: 0x00007FF708070000 module name: 'Photoshop.exe'
1 address: 0x00007FF70A7CED30 base: 0x00007FF708070000 module name: 'Photoshop.exe'
2 address: 0x00007FF70A7CE37B base: 0x00007FF708070000 module name: 'Photoshop.exe'
3 address: 0x00007FF70A7D017C base: 0x00007FF708070000 module name: 'Photoshop.exe'
4 address: 0x00007FF708F78813 base: 0x00007FF708070000 module name: 'Photoshop.exe'
5 address: 0x00007FF708F78799 base: 0x00007FF708070000 module name: 'Photoshop.exe'
6 address: 0x00007FF709FEECBB base: 0x00007FF708070000 module name: 'Photoshop.exe'
7 address: 0x00007FF708B7B209 base: 0x00007FF708070000 module name: 'Photoshop.exe'
8 address: 0x00007FF7087C0E9C base: 0x00007FF708070000 module name: 'Photoshop.exe'
9 address: 0x00007FF7084E3719 base: 0x00007FF708070000 module name: 'Photoshop.exe'
10 address: 0x00007FF709AF52B3 base: 0x00007FF708070000 module name: 'Photoshop.exe'
11 address: 0x00007FF70A87E953 base: 0x00007FF708070000 module name: 'Photoshop.exe'
12 address: 0x00007FF70A7EC20B base: 0x00007FF708070000 module name: 'Photoshop.exe'
13 address: 0x00007FF70A7E812A base: 0x00007FF708070000 module name: 'Photoshop.exe'
14 address: 0x00007FF70A838492 base: 0x00007FF708070000 module name: 'Photoshop.exe'
15 address: 0x00007FF70A837D35 base: 0x00007FF708070000 module name: 'Photoshop.exe'
16 address: 0x00007FF70A8127D6 base: 0x00007FF708070000 module name: 'Photoshop.exe'
17 address: 0x00007FF70A7ED189 base: 0x00007FF708070000 module name: 'Photoshop.exe'
18 address: 0x00007FF7084C5346 base: 0x00007FF708070000 module name: 'Photoshop.exe'
19 address: 0x00007FF7084C53D3 base: 0x00007FF708070000 module name: 'Photoshop.exe'
20 address: 0x00007FF7084BA188 base: 0x00007FF708070000 module name: 'Photoshop.exe'
21 address: 0x00007FF7084CE6FC base: 0x00007FF708070000 module name: 'Photoshop.exe'
22 address: 0x00007FF70874DC8F base: 0x00007FF708070000 module name: 'Photoshop.exe'
23 address: 0x00007FF7084BBF0B base: 0x00007FF708070000 module name: 'Photoshop.exe'
24 address: 0x00007FF708712512 base: 0x00007FF708070000 module name: 'Photoshop.exe'
25 address: 0x00007FFD9A0D7034 base: 0x00007FFD9A0C0000 module name: 'KERNEL32.DLL'
26 address: 0x00007FFD9BE82651 base: 0x00007FFD9BE30000 module name: 'ntdll.dll'

 

Photoshop System Info:

Adobe Photoshop Version: 22.3.0 20210302.r.49 660cd2e x64
Number of Launches: 5
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.804
System architecture: Intel CPU Family:6, Model:5, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
Physical processor count: 6
Logical processor count: 12
Processor speed: 2592 MHz
Built-in memory: 16169 MB
Free memory: 14792 MB
Memory available to Photoshop: 14792 MB
Memory used by Photoshop: 100 %
SAM SDK Version: 2.0.0-main.363.5
ACP.local Status:
- SDK Version: 1.41.1.1
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.9.0.19
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 300 seconds
Live Edit Client SDK Version: 3.79.23
Presets Status:
- Brushes: 28 local / 0 synced
- Gradients: 183 local / 0 synced
- Patterns: 10 local / 0 synced
- Shapes: 54 local / 0 synced
- Styles: 21 local / 0 synced
- Swatches: 122 local / 0 synced
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 3/25/2021 at 12:43:36 AM
------- GetVideoCardInformation
WARNING (39876:Intel(R) UHD Graphics): Have 134MB of VRAM, need at least 2000MB
SufficientVideoMemForTextures: True.
DoesGPUSupportFeature( kGPUFeature_All 😞 True.
PSGLDocDrawingOSVersionTest: True.
IgnoreVideoMemRequirements: False.
NativeGPUAvailable: True.
OpenCLGPUAvailable: True.
OpenGLGPUAvailable: True.
GetAIFSharingContext: True.
SupportsOpenGL(): True.
gPreferences.GetPhotoshopCrashed(): False.
gpuE (disallowOpenGLWindows): False.
Display: 1
Display Bounds: top=0, left=0, bottom=1080, right=1920
OpenGL Drawing: Enabled.
OpenGL Allow Old GPUs: Not Detected.
OpenGL Drawing Mode: Basic
OpenGL Allow Normal Mode: False.
OpenGL Allow Advanced Mode: False.
# Photoshop Version: 20210302.r.49 660cd2e
Building native platform & platform info strutcture
Native platform info successfully constructed
Begin native platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (1536 864), w=1536, h=864)
dimensions = (1536 864)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=7956:NVIDIA GeForce RTX 2070 index=0 preferred=1)
Devices:
(DeviceID name=7956:NVIDIA GeForce RTX 2070 index=0 preferred=1)
Power Envelope : UNKNOWN
Device is removable : UNKNOWN
displays: 1
\\.\DISPLAY1
VRAM: 8421MB
Dedicated System RAM: 0MB
SharedSystem RAM: 8477MB
Platform specifics:
Device name: 7956:NVIDIA GeForce RTX 2070
Vendor name: NVIDIA
Description: NVIDIA GeForce RTX 2070
D3D-ID: 7956
(DeviceID name=39876:Intel(R) UHD Graphics index=1 preferred=0)
Power Envelope : UNKNOWN
Device is removable : UNKNOWN
displays: 0
VRAM: 134MB
Dedicated System RAM: 0MB
SharedSystem RAM: 8477MB
Platform specifics:
Device name: 39876:Intel(R) UHD Graphics
Vendor name: INTEL
Description: Intel(R) UHD Graphics
D3D-ID: 39876
End platform info.
End native platform info.
Building OpenGL platform & platform info strutcture
OpenGL platform info successfully constructed
Begin OpenGL platform info:
Platform info:
Displays:
Display \\.\DISPLAY1
isMain = 1
isBuiltIn = 0
isStereo = 0
bounds = ((0 0) -> (1536 864), w=1536, h=864)
dimensions = (1536 864)
physicalSize = (0 0)
pixelSize = (0 0)
dynamic range = (0 1)
potential dynamic range = (0 1)
reference dynamic range = (0 0)
device = (DeviceID name=GeForce RTX 2070/PCIe/SSE2 index=0 preferred=1)
Devices:
(DeviceID name=GeForce RTX 2070/PCIe/SSE2 index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 1
\\.\DISPLAY1
VRAM: 8031MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: GeForce RTX 2070/PCIe/SSE2
Vendor name: NVIDIA
OpenGL version: 2.1 (2.1.2 NVIDIA 461.72)
GLSL version: 1.20 (1.20 NVIDIA via Cg compiler)
End platform info.
End OpenGL platform info.
Building OpenCL platform & platform info strutcture
OpenCL platform info successfully constructed
Begin OpenCL platform info:
Platform info:
Displays:
Devices:
(DeviceID name=GeForce RTX 2070 index=0 preferred=1)
Power Envelope : DISCRETE
Device is removable : UNKNOWN
displays: 0
VRAM: 8589MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: GeForce RTX 2070
Vendor name: NVIDIA
Device version: 1.2 (OpenCL 1.2 CUDA)
OpenCL platform name: NVIDIA CUDA
OpenCL platform vesion: 1.2 (OpenCL 1.2 CUDA)
(DeviceID name=Intel(R) UHD Graphics index=1 preferred=0)
Power Envelope : INTEGRATED
Device is removable : UNKNOWN
displays: 0
VRAM: 6781MB
Dedicated System RAM: 0MB
SharedSystem RAM: 0MB
Platform specifics:
Device name: Intel(R) UHD Graphics
Vendor name: INTEL
Device version: 2.1 (OpenCL 2.1 NEO )
OpenCL platform name: Intel(R) OpenCL HD Graphics
OpenCL platform vesion: 2.1 (OpenCL 2.1 )
End platform info.
End OpenCL platform info.
Tester="Photoshop"
snifferStart="2021-03-25_00:43:35"
NumGLGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=0
glgpu[0].GLMemoryMB=8031
glgpu[0].GLName="GeForce RTX 2070/PCIe/SSE2"
glgpu[0].GLVendor="NVIDIA"
glgpu[0].GLDriverVersion="27.21.14.6172"
glgpu[0].GLDriver="C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll"
glgpu[0].GLDriverDate="20210223000000.000000-000"
glgpu[0].GLRenderer="GeForce RTX 2070/PCIe/SSE2"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
glgpu[0].GLIsPreferred=1
NumCLGPUs=2
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=8589
clgpu[0].CLName="GeForce RTX 2070"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CUDASupported=0
clgpu[0].CLIsPreferred=1
clgpu[0].CLBandwidth=3.170000e+11
clgpu[0].CLCompute=2716.475970
clgpu[0].CLRawDeviceName=GeForce RTX 2070
clgpu[0].CLRawDeviceVendor=NVIDIA Corporation
clgpu[0].CLRawPlatformName=NVIDIA CUDA
clgpu[0].CLRawPlatformVendor=NVIDIA Corporation
clgpu[1].CLPlatformVersion="OpenCL 2.1 "
clgpu[1].CLDeviceVersion="2.1"
clgpu[1].IsIntegratedCLGPU=1
clgpu[1].CLMemoryMB=6781
clgpu[1].CLName="Intel(R) UHD Graphics"
clgpu[1].CLVendor="INTEL"
clgpu[1].CUDASupported=0
clgpu[1].CLIsPreferred=0
clgpu[1].CLBandwidth=2.100000e+10
clgpu[1].CLCompute=191.587705
clgpu[1].CLRawDeviceName=Intel(R) UHD Graphics
clgpu[1].CLRawDeviceVendor=Intel(R) Corporation
clgpu[1].CLRawPlatformName=Intel(R) OpenCL HD Graphics
clgpu[1].CLRawPlatformVendor=Intel(R) Corporation
NumNativeGPUs=2
nativegpu[0].NativeName="7956:NVIDIA GeForce RTX 2070"
nativegpu[0].NativeTotalRAMInMB=16898
nativegpu[0].NativeVRAMInMB=8421
nativegpu[0].NativeSharedSystemRAMInMB=8477
nativegpu[0].NativeDedicatedSystemRAMInMB=0
nativegpu[0].NativeVendor="NVIDIA"
nativegpu[0].NativeDriver="C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll,C:\Windows\System32\DriverStore\FileRepository\nvami.inf_amd64_8b3975f7b9f36d28\nvldumdx.dll"
nativegpu[0].NativeDriverVersion="27.21.14.6172"
nativegpu[0].NativeDriverDate="20210223000000.000000-000"
nativegpu[0].NativePowerEnvelope="UNKNOWN"
nativegpu[0].NativeDeviceAttachment="UNKNOWN"
nativegpu[0].NativeAPIVersion="12.0 (12.0)"
nativegpu[0].NativeIsPreferred=1
nativegpu[1].NativeName="39876:Intel(R) UHD Graphics"
nativegpu[1].NativeTotalRAMInMB=8611
nativegpu[1].NativeVRAMInMB=134
nativegpu[1].NativeSharedSystemRAMInMB=8477
nativegpu[1].NativeDedicatedSystemRAMInMB=0
nativegpu[1].NativeVendor="INTEL"
nativegpu[1].NativeDriver="C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igdumdim64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igd10iumd64.dll,C:\Windows\System32\DriverStore\FileRepository\iigd_dch.inf_amd64_2ce3ffa204f4b311\igd12umd64.dll"
nativegpu[1].NativeDriverVersion="26.20.100.7985"
nativegpu[1].NativeDriverDate="20200316000000.000000-000"
nativegpu[1].NativePowerEnvelope="UNKNOWN"
nativegpu[1].NativeDeviceAttachment="UNKNOWN"
nativegpu[1].NativeAPIVersion="12.0 (12.0)"
nativegpu[1].NativeIsPreferred=0
snifferEnd="2021-03-25_00:43:36"
------- GetVideoCardInformation
$$$/LE/SysInfo/LicenseType=License Type: $$$/CSerialNumber/LicenseTypeSubscription=Subscription^rSerial number: 90970054649453228292
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core Threads (comp_core_threads): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\HIEROP~1\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 935.2G, 680.1G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2021/02/13-21:23:31 79.628125 79.628125
AdbePM.dll PatchMatch 2021/02/16:23:29:29 1.628247 1.628247
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.2.0.7
AdobeSVGAGM.dll AdobeSVGAGM 79.628125 79.628125
AdobeXMP.dll Adobe XMP Core 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPFiles.dll Adobe XMP Files 2021/02/15-11:52:13 79.164753 79.164753
AdobeXMPScript.dll Adobe XMP Script 2021/02/15-11:52:13 79.164753 79.164753
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2021/02/13-21:23:31 79.628125 79.628125
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2021/02/17-19:47:02 79.627469 79.627469
ARE.dll ARE 2021/02/13-21:23:31 79.628125 79.628125
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2021/02/13-21:23:31 79.628125 79.628125
BIBUtils.dll BIBUtils 2021/02/13-21:23:31 79.628125 79.628125
boost_date_time.dll photoshopdva 14.0.0
boost_filesystem.dll photoshopdva 14.0.0
boost_program_options.dll photoshopdva 14.0.0
boost_regex.dll photoshopdva 14.0.0
boost_system.dll photoshopdva 14.0.0
boost_threads.dll photoshopdva 14.0.0
CoolType.dll CoolType 2021/02/13-21:23:31 79.628125 79.628125
CRClient.dll Adobe Crash Reporter Client DLL 4.7.0.0
DirectML.dll DirectML Redistributable Library 1.4.0+201111-2330.1.fe.bdb07c7
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 14.0.0
dvaappsupport.dll photoshopdva 14.0.0
dvaaudiodevice.dll photoshopdva 14.0.0
dvacore.dll photoshopdva 14.0.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 14.0.0
dvamediatypes.dll photoshopdva 14.0.0
dvametadata.dll photoshopdva 14.0.0
dvametadataapi.dll photoshopdva 14.0.0
dvametadataui.dll photoshopdva 14.0.0
dvanet.dll photoshopdva 14.0.0
dvaplayer.dll photoshopdva 14.0.0
dvascripting.dll photoshopdva 14.0.0
dvatransport.dll photoshopdva 14.0.0
dvaui.dll photoshopdva 14.0.0
dvaunittesting.dll photoshopdva 14.0.0
dvavulcansupport.dll photoshopdva 14.0.0
dynamiclink.dll photoshopdva 14.0.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2021/02/17-19:47:02 79.277121 79.277121
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
libzip.dll photoshopdva 14.0.0
LogSession.dll LogSession 8.2.0.7
mediacoreif.dll photoshopdva 14.0.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
mkl_avx2.dll Intel® Math Kernel Library 2020.0
mkl_avx512.dll Intel® Math Kernel Library 2020.0
mkl_core.dll Intel® Math Kernel Library 2020.0
mkl_def.dll Intel® Math Kernel Library 2020.0
mkl_mc3.dll Intel® Math Kernel Library 2020.0
mkl_sequential.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx2.dll Intel® Math Kernel Library 2020.0
mkl_vml_avx512.dll Intel® Math Kernel Library 2020.0
mkl_vml_def.dll Intel® Math Kernel Library 2020.0
mkl_vml_mc3.dll Intel® Math Kernel Library 2020.0
MPS.dll MPS 2021/02/13-00:38:12 79.628096 79.628096
onnxruntime.dll Microsoft® Windows® Operating System 1.6.20201209.5.718ca7f
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.3
Plugin.dll Adobe Photoshop 2021 22.3
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.1.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.1.0.15
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.3
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfKernel.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
utest.dll photoshopdva 14.0.0
VulcanControl.dll Vulcan Application Control Library 6.6.0.000
VulcanMessage5.dll Vulcan Message Library 6.6.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 22.2.0.0
WRServices.dll WRServices Build 16.1.0.7af3873 16.1.0.7af3873
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.4.1.71


Required plugins: (trimmed by mod)

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

Home Screen (Loaded) 4.0.0.55 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.start\"
CDO: 1.84.0
CmdN: 1.7.1
CDP: 1.107.0
ccx-timeline (Prepared) 2.6.37.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

Neural Filters (Prepared) 1.4.11.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

Photoshop UXP Export-As (Prepared) 5.4.3.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

Photoshop Personalization (Loaded) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

Photoshop User Diagnostics (Prepared) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\user-diagnostics/"

Plugins Panel (Prepared) 1.2.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\index.html”
New Document 3.5.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.5.0\fnft.html?v=3.5.0.4”
Home 2.16.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.16.0\index.html?v=2.16.0.8”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\stock-panel-licensing\index.html”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\extensions\capture\capture.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
com.adobe.cclibraries.manager 1.0.0 - from the file “C:\Program Files\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_12_165-1\manager.html”

Installed TWAIN devices: NONE

 

Please let me know if further information is required. I will do anything to get this fixed, as this is my livelihood.

 

As a little sidenote, I've been using Adobe products for the better part of a decade both professionally and personally, and I'd like to say that within the past year the products by Adobe have become so buggy and unstable that it has made me fear having to do my work with these products. It seems every week I have to troubleshoot and do a full uninstall/reinstall, etc, or even factory reset my machine just to get a basic function to work, and this is on multiple devices. Adobe is the industry standard and I doubt my comment will do anything, but peers within my industry also continuously gripe about issues with Adobe products, and it's definitely safe to say that if there were an alternative we'd all be using it. I'm begging Adobe to fine tune their products - we're not all so desperate for cloud features (or a sudden overhaul of the line tool??? What was that???) that we're willing to give up the most basic functionality.

TOPICS
Bug, Crash or freeze, Import and export, Problem or error, Windows

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correct answers 1 Correct Answer

Community Beginner , Mar 27, 2021 Mar 27, 2021
After working with Adobe Support for several hours, we uncovered a solution to the issue:When using Photoshop and other Adobe products, I was using a Local User account on my Windows machine. This was the first account I made when I got my machine, the only one I made, and the only one I used.I suspect it has something to do with the recent Windows update, but it seems this account was no longer able to utilize DynamicLink functions.The Adobe Support member did a clean reinstall using Adobe Clea...

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Adobe Community Professional ,
Mar 25, 2021 Mar 25, 2021

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Hi, please take a look here: (maybe something related to some codec or quicktime support):

https://www.lightroomqueen.com/community/threads/importing-videos-connecting-to-dynamic-link-server-...

 

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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Thank you for the response Francesco, unfortunately this didn't work. I currently have the latest update of iTunes installed, and there is no Adobe folder under /Roaming (and yes, I have show hidden folders checked).

To be clear because I think I neglected to type it, this occurs for any video format opened in Photoshop, and is not specific to Mac codecs.

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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Edit: The video is 20 seconds long and not very large (720p), higher uncompressed files and small compressed files yield the same result.

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Community Beginner ,
Mar 25, 2021 Mar 25, 2021

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I also found a folder under /documents/Adobe called dynamiclinkmediaserver that's empty

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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I've read that It can be a problem related to installation or configuration...

Please try to reinstall Photoshop (and cc) but using this tool:

 

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Bongiorno, I think the user already did this.

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Adobe Community Professional ,
Mar 26, 2021 Mar 26, 2021

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Hi, can you find a dynamiclinkmediaserver.exe on your machine? in the past anti-viruses were known to quarantine it.

I am wondering if the GPU errors do not interfere...

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Community Beginner ,
Mar 27, 2021 Mar 27, 2021

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I am wondering that as well but unsure how to fix it, I've maxed out my pool in preferences and checked my NVIDIA settings (but I may have those wrong, I'm not sure). If you have advice on how to fix that, maybe it could be the solution.

I do have that execution folder in my files under Photoshop, and all Adobe products are added as exceptions to my antivirus and firewall.

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Community Beginner ,
Mar 27, 2021 Mar 27, 2021

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After working with Adobe Support for several hours, we uncovered a solution to the issue:

When using Photoshop and other Adobe products, I was using a Local User account on my Windows machine. This was the first account I made when I got my machine, the only one I made, and the only one I used.

I suspect it has something to do with the recent Windows update, but it seems this account was no longer able to utilize DynamicLink functions.

The Adobe Support member did a clean reinstall using Adobe Cleaner, utilizing the same steps I had before, only some files wouldn't delete. He renamed these files so they wouldn't be used in any new filepaths, reinstalled everything cleanly, and it still didn't work. They updated my drivers, which is turned out were just a week old. I have a NVIDIA RTX 2070, and although I had the game ready driver, they installed the "studio" driver. They opened the command prompt, right clicked and hit "Run as Administrator", then typed net user administrator /active:yes

This activated the Administrator account on my machine. When we changed to this account and ran Photoshop, the DynamicLink worked just fine, and the startup issue I was having went away. Does this mean you have to be Administrator every time you run Photoshop? Yes and no. The account I had was an administrator, but somehow registered only as a "Local User", probably something I did during setup, but nonetheless this somehow restricted the abilities of its Administrator privileges.

I made a new account on my machine and signed in to my Microsoft account. I switched to the Administrator account, opened up Control Panel > User Accounts > Change Account Type and changed the new account I made to an Administrator. Nothing special after this. The new account I made with its administrator privileges now starts up Photoshop easily and I haven't had any issues with DynamicLink Media Server (whatever that even is in the first place).

I've transferred all my files to this new account, and haven't run into any issues since. Since I transferred all my files locally by just copying/pasting to an external drive and then back again, I just decided to delete the "old" account I had. If I run into any issues due to these changes, I'll update the thread, but otherwise this is solved.

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