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Fixed: Hand Tool won't work in Photoshop 2021

Explorer ,
Oct 20, 2020

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Just installed Photoshop 2021 and noticed that the Hand tool (either H or spacebar + mouse drag) don't work. I get this message: Could not complete your rquest because of a program error.

Need help!

Thanks!

{Moderator note: Thread title edited, PS-57242, PS-54580}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. If that doesn't solve your issues follow the troubleshooting steps here: Known Issues

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

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Problem or error, Windows

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Fixed: Hand Tool won't work in Photoshop 2021

Explorer ,
Oct 20, 2020

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Just installed Photoshop 2021 and noticed that the Hand tool (either H or spacebar + mouse drag) don't work. I get this message: Could not complete your rquest because of a program error.

Need help!

Thanks!

{Moderator note: Thread title edited, PS-57242, PS-54580}

Hi all,

 

We're happy to announce the release of Photoshop 22.0.1 that should resolve this issue. If that doesn't solve your issues follow the troubleshooting steps here: Known Issues

 

This update includes fixes to some of the top users reported issues. Check out the list of all fixed issues here: https://helpx.adobe.com/photoshop/kb/fixed-issues.html

 

To update Photoshop to 22.0.1, click "Update" in the Creative Cloud desktop app next to Photoshop. 

For help with updating, see Update Creative Cloud apps.

 

Let us know how it goes.

 

Thanks,

Mohit

TOPICS
Problem or error, Windows

Views

853

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Oct 20, 2020 4
Adobe Community Professional ,
Oct 21, 2020

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Hi

Can you post your Photoshop system info, in Photoshop go to Help > System Info, hit the copy button and paste the entire thing into this thread

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Oct 21, 2020 0
Explorer ,
Oct 22, 2020

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I post it again, it was somehow dleted from this post:

 

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64
Number of Launches: 6
Operating System: Windows 10 64-bit
Version: 10 or greater 10.0.19041.546
System architecture: Intel CPU Family:6, Model:10, Stepping:7 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX
Physical processor count: 4
Processor speed: 3292 MHz
Built-in memory: 32751 MB
Free memory: 17995 MB
Memory available to Photoshop: 29992 MB
Memory used by Photoshop: 60 %
ACP.local Status:
- SDK Version: 1.34.1.4
- Core Sync Status: Reachable and compatible
- Core Sync Running: 4.3.60.8
- Min Core Sync Required: 4.3.28.24
ACPL Cache Config:
- Time to Live: 5184000 seconds
- Max Size: 20480 MB
- Purge Percentage: 50%
- Threshold Percentage: 85%
- Purge Interval: 60 seconds
Native GPU: Enabled.
Manta Canvas: Enabled.
Alias Layers: Disabled.
Modifier Palette: Enabled.
Highbeam: Enabled.
Image tile size: 1024K
Image cache levels: 4
Font Preview: Medium
TextComposer: Latin
The GPU Sniffer crashed on 10/23/2020 at 9:45:24 AM
Display: 1
Display Bounds: top=0, left=0, bottom=1200, right=1920
OpenGL Drawing: Disabled.
OpenGL Allow Old GPUs: Not Detected.
NumGLGPUs=0
NumCLGPUs=1
NumNativeGPUs=0
clgpu[0].CLPlatformVersion="OpenCL 1.2 CUDA 10.2.108"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=0
clgpu[0].CLMemoryMB=6442
clgpu[0].CLName="GeForce GTX 1660"
clgpu[0].CLVendor="NVIDIA"
clgpu[0].CLBandwidth=1.600000e+11
clgpu[0].CLCompute=1972.402149
License Type: Subscription
Serial number: 94070940458590275628
GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off
Application folder: C:\Program Files\Adobe\Adobe Photoshop 2021\
Temporary file path: C:\Users\dragos\AppData\Local\Temp\
Photoshop scratch has async I/O enabled
Scratch volume(s):
Startup, 167.1G, 11.0G free
Required Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Required\Plug-ins\
Primary Plugins folder: C:\Program Files\Adobe\Adobe Photoshop 2021\Plug-ins\

Installed components:
A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112
ACE.dll ACE 2020/09/05-01:11:23 79.623884 79.623884
AdbePM.dll PatchMatch 2020/09/29:17:00:06 1.624362 1.624362
AdobeLinguistic.dll Adobe Linguisitc Library developer.633ca06620e3b28a3ccee5d61e3e97bd84fe66b3
AdobeOwl.dll Adobe Owl 5.5.0
AdobePDFL.dll PDFL 2020/08/08-01:12:48 79.395135 79.395135
AdobePDFSettings.dll Adobe PDFSettings 1.07
AdobePIP.dll Adobe Product Improvement Program 8.1.0.68.49183
AdobeSVGAGM.dll AdobeSVGAGM 79.623146 79.623146
AdobeXMP.dll Adobe XMP Core 2020/07/10-22:06:53 79.164488 79.164488
AdobeXMPFiles.dll Adobe XMP Files 2020/07/10-22:06:53 79.164488 79.164488
AdobeXMPScript.dll Adobe XMP Script 2020/07/10-22:06:53 79.164488 79.164488
adobe_caps.dll Adobe CAPS 10,0,0,6
AGM.dll AGM 2020/09/05-01:11:23 79.623884 79.623884
AID.dll AID DLL 1.0.0.12
AIDE.dll AIDE 2020/08/10-16:30:32 79.623154 79.623154
ARE.dll ARE 2020/09/05-01:11:23 79.623884 79.623884
AXE8SharedExpat.dll AXE8SharedExpat 2020/08/01-01:08:32 79.622927 79.622927
AXEDOMCore.dll AXEDOMCore 2020/08/01-01:08:32 79.622927 79.622927
Bib.dll BIB 2020/09/05-01:11:23 79.623884 79.623884
BIBUtils.dll BIBUtils 2020/09/05-01:11:23 79.623884 79.623884
boost_date_time.dll photoshopdva 12.1.0
boost_filesystem.dll photoshopdva 12.1.0
boost_system.dll photoshopdva 12.1.0
boost_threads.dll photoshopdva 12.1.0
CoolType.dll CoolType 2020/09/05-01:11:23 79.623884 79.623884
CRClient.dll Adobe Crash Reporter Client DLL 3.0.2.0
DirectML.dll DirectML Redistributable Library 1.0.200514-0504.1.redist-dml-2.1.0.dcd3712
dnssd.dll Bonjour 3,0,0,2
dvaaccelerate.dll photoshopdva 12.1.0
dvaappsupport.dll photoshopdva 12.1.0
dvaaudiodevice.dll photoshopdva 12.1.0
dvacore.dll photoshopdva 12.1.0
dvacrashhandler.dll Adobe Audition CC 2017 10.0.0
dvamarshal.dll photoshopdva 12.1.0
dvamediatypes.dll photoshopdva 12.1.0
dvametadata.dll photoshopdva 12.1.0
dvametadataapi.dll photoshopdva 12.1.0
dvametadataui.dll photoshopdva 12.1.0
dvaplayer.dll photoshopdva 12.1.0
dvascripting.dll photoshopdva 12.1.0
dvatransport.dll photoshopdva 12.1.0
dvaui.dll photoshopdva 12.1.0
dvaunittesting.dll photoshopdva 12.1.0
dynamic-torqnative.dll Unified Extensibility Platform uxp-4.1.2.214
dynamiclink.dll photoshopdva 12.1.0
ExtendScript.dll ExtendScript 2019/07/29-10:07:31 82.2 82.2
icucnv66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icudt66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
icuuc66.dll International Components for Unicode Build dev.1a8973dfe99250a665e321702b3d76963c65bdfe
igestep30.dll IGES Reader 9.3.0.113
ippcc.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcck0.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccl9.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippccy8.dll ippCC. Intel(R) Integrated Performance Primitives. Color Conversion. 2020.0.1 (r0x35c5ec66)
ippcore.dll core. Intel(R) Integrated Performance Primitives. Core Library. 2020.0.1 (r0x35c5ec66)
ippcv.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvk0.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvl9.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippcvy8.dll ippCV. Intel(R) Integrated Performance Primitives. Computer Vision. 2020.0.1 (r0x35c5ec66)
ippi.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippik0.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippil9.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ippiy8.dll ippIP. Intel(R) Integrated Performance Primitives. Image Processing. 2020.0.1 (r0x35c5ec66)
ipps.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsk0.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsl9.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippsy8.dll ippSP. Intel(R) Integrated Performance Primitives. Signal Processing. 2020.0.1 (r0x35c5ec66)
ippvm.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmk0.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvml9.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
ippvmy8.dll ippVM. Intel(R) Integrated Performance Primitives. Vector Math. 2020.0.1 (r0x35c5ec66)
JP2KLib.dll JP2KLib 2020/06/29-16:59:49 79.275695 79.275695
libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)
libiomp5md.dll Intel(R) OpenMP* Runtime Library 5.0
libmmd.dll Intel(R) C/C++/Fortran Compiler Mainline
LogSession.dll LogSession 8.1.0.68.49183
mediacoreif.dll photoshopdva 12.1.0
Microsoft.AI.MachineLearning.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
MPS.dll MPS 2020/08/10-16:30:32 79.623129 79.623129
onnxruntime.dll Microsoft® Windows® Operating System 1.3.20200515.1.eb5da13
opencv_world440.dll OpenCV library 4.4.0
Photoshop.dll Adobe Photoshop 2021 22.0
Plugin.dll Adobe Photoshop 2021 22.0
PlugPlugExternalObject.dll Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit) 10.0.0
PlugPlugOwl.dll Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit) 10.0.0.80
PSCloud.dll 1.0.0.1
PSViews.dll Adobe Photoshop 2021 22.0
ScCore.dll ScCore 2019/07/29-10:07:31 82.2 82.2
SVGRE.dll SVGRE 79.623146 79.623146
svml_dispmd.dll Intel(R) C/C++/Fortran Compiler Mainline
tbb.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 2020, 2, 2020, 0311
TfFontMgr.dll FontMgr 9.3.0.113
TfKernel.dll Kernel 9.3.0.113
TFKGEOM.dll Kernel Geom 9.3.0.113
TFUGEOM.dll Adobe, UGeom© 9.3.0.113
VulcanControl.dll Vulcan Application Control Library 6.5.0.000
VulcanMessage5.dll Vulcan Message Library 6.5.0.000
WinRTSupport.dll Adobe Photoshop Windows RT Support 21.0.0.0
WRServices.dll WRServices Build 16.0.0.4539038 16.0.0.4539038
wu3d.dll U3D Writer 9.3.0.113
Unified Extensibility Platform uxp-4.1.2.214


Required plugins:

Accented Edges 22.0 - from the file “Filter Gallery.8bf”
Adaptive Wide Angle 22.0 - from the file “Adaptive Wide Angle.8bf”
Angled Strokes 22.0 - from the file “Filter Gallery.8bf”
Average 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Average.8bf”
Bas Relief 22.0 - from the file “Filter Gallery.8bf”
BMP 22.0 - from the file “Standard MultiPlugin.8bf”
Camera Raw 13.0 - from the file “Camera Raw.8bi”
Camera Raw Filter 13.0 - from the file “Camera Raw.8bi”
Chalk && Charcoal 22.0 - from the file “Filter Gallery.8bf”
Charcoal 22.0 - from the file “Filter Gallery.8bf”
Chrome 22.0 - from the file “Filter Gallery.8bf”
Cineon 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Cineon.8bi”
Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
Color Halftone 22.0 - from the file “Standard MultiPlugin.8bf”
Colored Pencil 22.0 - from the file “Filter Gallery.8bf”
Conté Crayon 22.0 - from the file “Filter Gallery.8bf”
Craquelure 22.0 - from the file “Filter Gallery.8bf”
Crop and Straighten Photos 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “CropPhotosAuto.8li”
Crop and Straighten Photos Filter 22.0 - from the file “Standard MultiPlugin.8bf”
Crosshatch 22.0 - from the file “Filter Gallery.8bf”
Crystallize 22.0 - from the file “Standard MultiPlugin.8bf”
Cutout 22.0 - from the file “Filter Gallery.8bf”
Dark Strokes 22.0 - from the file “Filter Gallery.8bf”
De-Interlace 22.0 - from the file “Standard MultiPlugin.8bf”
Dicom 22.0 - from the file “Dicom.8bi”
Difference Clouds 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Clouds.8bf”
Diffuse Glow 22.0 - from the file “Filter Gallery.8bf”
Displace 22.0 - from the file “Standard MultiPlugin.8bf”
Dry Brush 22.0 - from the file “Filter Gallery.8bf”
Eazel Acquire 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “EazelAcquire.8ba”
Entropy 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Export Color Lookup Tables 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
Extrude 22.0 - from the file “Standard MultiPlugin.8bf”
FastCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “FastCore.8bx”
Fibers 22.0 - from the file “Standard MultiPlugin.8bf”
Film Grain 22.0 - from the file “Filter Gallery.8bf”
Filter Gallery 22.0 - from the file “Filter Gallery.8bf”
Fresco 22.0 - from the file “Filter Gallery.8bf”
Glass 22.0 - from the file “Filter Gallery.8bf”
Glowing Edges 22.0 - from the file “Filter Gallery.8bf”
Grain 22.0 - from the file “Filter Gallery.8bf”
Graphic Pen 22.0 - from the file “Filter Gallery.8bf”
Halftone Pattern 22.0 - from the file “Filter Gallery.8bf”
Halide Bottlenecks 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “HalideBottlenecks.8bx”
HDRMergeUI 22.0 - from the file “HDRMergeUI.8bf”
HSB/HSL 22.0 - from the file “Standard MultiPlugin.8bf”
IFF Format 22.0 - from the file “Standard MultiPlugin.8bf”
IGES 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Ink Outlines 22.0 - from the file “Filter Gallery.8bf”
JPEG 2000 22.0 - from the file “JPEG2000.8bi”
Kurtosis 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Lens Blur 22.0 - from the file “Lens Blur.8bf”
Lens Correction 22.0 - from the file “Lens Correction.8bf”
Lens Flare 22.0 - from the file “Standard MultiPlugin.8bf”
Liquify 22.0 - from the file “Liquify.8bf”
Matlab Operation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
Maximum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Mean 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Measurement Core 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MeasurementCore.8me”
Median 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Mezzotint 22.0 - from the file “Standard MultiPlugin.8bf”
Minimum 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
MMXCore Routines 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MMXCore.8bx”
Mosaic Tiles 22.0 - from the file “Filter Gallery.8bf”
Multiprocessor Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “MultiProcessor Support.8bx”
Neon Glow 22.0 - from the file “Filter Gallery.8bf”
Note Paper 22.0 - from the file “Filter Gallery.8bf”
NTSC Colors 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “NTSC Colors.8bf”
Ocean Ripple 22.0 - from the file “Filter Gallery.8bf”
OpenEXR 22.0 - from the file “Standard MultiPlugin.8bf”
Paint Daubs 22.0 - from the file “Filter Gallery.8bf”
Palette Knife 22.0 - from the file “Filter Gallery.8bf”
Patchwork 22.0 - from the file “Filter Gallery.8bf”
Paths to Illustrator 22.0 - from the file “Standard MultiPlugin.8bf”
PCX 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PCX.8bi”
Photocopy 22.0 - from the file “Filter Gallery.8bf”
Picture Package Filter 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “ChannelPort.8bf”
Pinch 22.0 - from the file “Standard MultiPlugin.8bf”
Pixar 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Pixar.8bi”
Plaster 22.0 - from the file “Filter Gallery.8bf”
Plastic Wrap 22.0 - from the file “Filter Gallery.8bf”
Pointillize 22.0 - from the file “Standard MultiPlugin.8bf”
Polar Coordinates 22.0 - from the file “Standard MultiPlugin.8bf”
Portable Bit Map 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “PBM.8bi”
Poster Edges 22.0 - from the file “Filter Gallery.8bf”
PRC 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Radial Blur 22.0 - from the file “Standard MultiPlugin.8bf”
Radiance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Radiance.8bi”
Range 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Render Color Lookup Grid 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Export3DLUT.8be”
Reticulation 22.0 - from the file “Filter Gallery.8bf”
Ripple 22.0 - from the file “Standard MultiPlugin.8bf”
Rough Pastels 22.0 - from the file “Filter Gallery.8bf”
Save for Web 22.0 - from the file “Save for Web.8be”
ScriptingSupport 22.0 - from the file “ScriptingSupport.8li”
Shake Reduction 22.0 - from the file “Shake Reduction.8bf”
Shear 22.0 - from the file “Standard MultiPlugin.8bf”
Skewness 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Smart Blur 22.0 - from the file “Standard MultiPlugin.8bf”
Smudge Stick 22.0 - from the file “Filter Gallery.8bf”
Solarize 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “Solarize.8bf”
Spaces 22.0 - from the file “Spaces.8li”
Spatter 22.0 - from the file “Filter Gallery.8bf”
Spherize 22.0 - from the file “Standard MultiPlugin.8bf”
Sponge 22.0 - from the file “Filter Gallery.8bf”
Sprayed Strokes 22.0 - from the file “Filter Gallery.8bf”
Stained Glass 22.0 - from the file “Filter Gallery.8bf”
Stamp 22.0 - from the file “Filter Gallery.8bf”
Standard Deviation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Sumi-e 22.0 - from the file “Filter Gallery.8bf”
Summation 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Targa 22.0 - from the file “Standard MultiPlugin.8bf”
Texturizer 22.0 - from the file “Filter Gallery.8bf”
Tiles 22.0 - from the file “Standard MultiPlugin.8bf”
Torn Edges 22.0 - from the file “Filter Gallery.8bf”
Twirl 22.0 - from the file “Standard MultiPlugin.8bf”
U3D 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “U3D.8bi”
Underpainting 22.0 - from the file “Filter Gallery.8bf”
Vanishing Point 22.0 - from the file “VanishingPoint.8bf”
Variance 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “statistics.8ba”
Water Paper 22.0 - from the file “Filter Gallery.8bf”
Watercolor 22.0 - from the file “Filter Gallery.8bf”
Wave 22.0 - from the file “Standard MultiPlugin.8bf”
WIA Support 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WIASupport.8li”
Wind 22.0 - from the file “Standard MultiPlugin.8bf”
Wireless Bitmap 22.0 (20201006.r.35 2020/10/06: 4587a1caa63) - from the file “WBMP.8bi”
ZigZag 22.0 - from the file “Standard MultiPlugin.8bf”

Optional and third party plugins: NONE


Duplicate and Disabled plugins: NONE


Plugins that failed to load: NONE

Unified Extensibility Platform - Extensions:

com.adobe.ccx.start (L) 3.7.0.128 - from the file "C:\Program Files\Common Files\Adobe/UXP/Extensions\com.adobe.ccx.start-3.7.0\"
CDO: 1.76.9
CmdN: 1.5.14
CDP: 1.100.15
com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.unifiedpanel\"

com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.ccx.timeline\"

com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.nfp.gallery\"

com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.exportAs\"

com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.photoshop.personalization\"

com.adobe.pluginspanel (P) 1.0.50.0 - from the file "C:\Program Files\Adobe\Adobe Photoshop 2021\Required\UXP/\com.adobe.pluginspanel\"


Extensions:

Libraries 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\index.html”
New Document 3.4.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-3.4.0\fnft.html?v=3.4.0.16”
com.adobe.inapp.typekit.purchase 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\purchaseTypekit.html”
Home 2.14.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.14.0\index.html?v=2.14.0.22”
com.adobe.capture.extension 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\capture\capture.html”
com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.DesignLibraryPanel.html\extensions\stock-panel-licensing\index.html”
Adobe Color Themes 6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”
Export As 4.8.13 - from the file “C:\Program Files\Adobe\Adobe Photoshop 2021\Required\CEP\extensions\com.adobe.photoshop.crema\index.html”

Installed TWAIN devices: NONE

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Oct 22, 2020 0
New Here ,
Oct 21, 2020

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I'm not getting any error message but the hand tool shortcut (spacebar + mouse drag) and zoom in/out shortcuts (spacebar + command (+ option)) are not working in Photoshop AND Illustrator 2021. And now, when I open my files in PS and AI 2020, the shortcuts have stopped working there too.

 

System info:

 

Adobe Photoshop Version: 22.0.0 20201006.r.35 2020/10/06: 4587a1caa63 x64 Number of Launches: 118 Operating System: Mac OS 10.15.7 System architecture: Intel CPU Family:6, Model:14, Stepping:10 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading Physical processor count: 4 Logical processor count: 8 Processor speed: 2800 MHz Built-in memory: 16384 MB Free memory: 8287 MB Memory available to Photoshop: 13375 MB Memory used by Photoshop: 70 % ACP.local Status: - SDK Version: 1.34.1.4 - Core Sync Status: Reachable and compatible - Core Sync Running: 4.3.60.8 - Min Core Sync Required: 4.3.28.24 ACPL Cache Config: - Time to Live: 5184000 seconds - Max Size: 20480 MB - Purge Percentage: 50% - Threshold Percentage: 85% - Purge Interval: 60 seconds Native GPU: Disabled. Manta Canvas: Enabled. Alias Layers: Disabled. Modifier Palette: Disabled. Highbeam: Disabled. Touch Bar Property Feedback: Enabled. Image tile size: 1024K Image cache levels: 4 Font Preview: Disabled TextComposer: Latin The GPU Sniffer crashed on 7/2/14 at 17:03:30 Display: 1 Main Display Display Bounds: top=0, left=0, bottom=1440, right=2560 Display: 2 High DPI Monitor Display Bounds: top=302, left=2560, bottom=1202, right=4000 OpenGL Drawing: Enabled. OpenGL Allow Old GPUs: Not Detected. OpenGL Drawing Mode: Advanced OpenGL Allow Normal Mode: True. OpenGL Allow Advanced Mode: True. AIFCoreInitialized=1
AIFOGLInitialized=1
OGLContextCreated=1
NumGLGPUs=1
NumCLGPUs=1
NumNativeGPUs=1
glgpu[0].GLVersion="2.1"
glgpu[0].IsIntegratedGLGPU=1
glgpu[0].GLMemoryMB=1536
glgpu[0].GLName="16925958"
glgpu[0].GLVendor="INTEL"
glgpu[0].GLRenderer="16925958"
glgpu[0].HasGLNPOTSupport=1
glgpu[0].CanCompileProgramGLSL=1
glgpu[0].GLFrameBufferOK=1
clgpu[0].CLPlatformVersion="OpenCL 1.2 (Jun 8 2020 17:36:15)"
clgpu[0].CLDeviceVersion="1.2"
clgpu[0].IsIntegratedCLGPU=1
clgpu[0].CLMemoryMB=1610
clgpu[0].CLName="Intel(R) Iris(TM) Plus Graphics 655"
clgpu[0].CLVendor="INTEL"
clgpu[0].CLBandwidth=2.800000e+10
clgpu[0].CLCompute=140.660770
nativegpu[0].NativeName="Intel(R) Iris(TM) Plus Graphics 655"
License Type: Subscription Serial number: 94070478717359662179 GUIDBucket:Composite Core (enable_composite_core): onComposite Core GPU (comp_core_gpu): offComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off Application folder: /Applications/Adobe Photoshop 2021/ Photoshop scratch has async I/O enabled Scratch volume(s): Startup, 1.82T, 1.07T free Required Plugins folder: /Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/PlugIns/Required/ Primary Plugins folder: /Applications/Adobe Photoshop 2021/Plug-ins/ Installed components: dvametadata.framework dvametadata 12.1.0.0 AdobeXMPScript.framework AdobeXMPScript 79.164488 79.164488 ICUUnicode.framework ICUUnicode dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe ICUConverter.framework ICUConverter dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe AdobeCrashReporter.framework AdobeCrashReporter 8.0.7 boost_system.framework boost_system 12.1.0.0 AdobeACE.framework AdobeACE 2.20.02.47209 79.623884 AdobeOwl.framework AdobeOwl 5.5.0 mediacoreif.framework mediacoreif 12.1.0.0 dvascripting.framework dvascripting 12.1.0.0 dvaappsupport.framework dvaappsupport 12.1.0.0 dvaunittesting.framework dvaunittesting 12.1.0.0 AdobeAXE8SharedExpat.framework AdobeAXE8SharedExpat 3.8.0.46941 79.622927 AIDE.framework AIDE 1.5.0.47011 79.623154 dynamiclink.framework dynamiclink 12.1.0.0 dvaaccelerate.framework dvaaccelerate 12.1.0.0 dvametadataUI.framework dvametadataUI 12.1.0.0 boost_filesystem.framework boost_filesystem 12.1.0.0 AdobeBIB.framework AdobeBIB 1.2.03.47209 79.623884 AdobeXMPFiles.framework AdobeXMPFiles 79.164488 79.164488 AdobeLinguistic.framework 194855b5b2cb7a043e8696dc032154338fb09390 dvaplayer.framework dvaplayer 12.1.0.0 PlugPlugOwl.framework PlugPlugOwl 10.0.0.80 AdobeAGM.framework AdobeAGM 4.30.87.47209 79.623884 adobe_caps.framework adobe_caps 11.0.0.14 1.584361 AdobeSVGRE.framework AdobeSVGRE 6.0 79.623146 AdobePDFL.framework AdobePDFL 15.0.0.46993 79.395135 dvacore.framework dvacore 12.1.0.0 AdobePIP.framework AdobePIP 8.1.0.73.49198 AdobePDFSettings.framework AdobePDFSettings 1.7 AdobeAXEDOMCore.framework AdobeAXEDOMCore 3.8.0.46941 79.622927 dvatransport.framework dvatransport 12.1.0.0 AdobeXMP.framework AdobeXMPCore 79.164488 79.164488 AdobeJP2K.framework AdobeJP2K 1.2.2.46701 79.275695 dvaaudiodevice.framework dvaaudiodevice 12.1.0.0 LogSession.framework LogSession 8.1.0.73.49198 PlugPlugExternalObject.framework 10.0.0.80 AdobeSVGAGM.framework AdobeSVGAGM 1.0.47013 79.623146 dvametadataapi.framework dvametadataapi 12.1.0.0 WRServices.framework WRServices 16.0.0 16.0.0.0 AdobeBIBUtils.framework AdobeBIBUtils 1.1.47209 79.623884 boost_threads.framework boost_threads 12.1.0.0 AdobeCoolType.framework AdobeCoolType 5.17.00.47209 79.623884 dvamediatypes.framework dvamediatypes 12.1.0.0 AdbePM.framework AdbePM 5.0.00.377277 1.624362 boost_date_time.framework boost_date_time 12.1.0.0 dynamic-torqnative.framework Torq Native uxp-4.1.2.214 AdobeMPS.framework AdobeMPS 5.8.1.47011 79.623129 dvaui.framework dvaui 12.1.0.0 ICUData.framework ICUData dev.8d867c47d452aaf877eff359ba36d9e0468fcfbe dvamarshal.framework dvamarshal 12.1.0.0 Unified Extensibility Platform uxp-4.1.2.214 Required plugins: Accented Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Adaptive Wide Angle 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Adaptive Wide Angle.plugin” Alien Skin Blow Up 3 Blow Up 3 3.1.0.157 36824 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Automation.8li.plugin” Angled Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Average 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “Average.plugin” Bas Relief 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Blow Up Blow Up 3 3.1.0.157 36824 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Blow Up 3 Photoshop.8bf.plugin” BMP 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Camera Raw 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Camera Raw Filter 13.0 (610), Copyright © 2020 Adobe Systems Incorporated - from the file “Camera Raw.plugin” Chalk & Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Charcoal 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Chrome 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Cineon 22.0 © 2002-2020 Adobe. All rights reserved. - from the file “Cineon.plugin” Clouds 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Color Halftone 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Colored Pencil 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Conté Crayon 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Craquelure 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crop and Straighten Photos 22.0 © 2003-2020 Adobe. All rights reserved. - from the file “CropPhotosAuto.plugin” Crop and Straighten Photos Filter 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Crosshatch 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Crystallize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Cutout 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Dark Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” De-Interlace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dicom 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “dicom.plugin” Difference Clouds 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “Clouds.plugin” Diffuse Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Displace 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Dry Brush 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Eazel Acquire 22.0 © 2007-2020 Adobe. All rights reserved. - from the file “EazelAcquire.plugin” Entropy 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Export Color Lookup Tables 22.0 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Exposure X2 Exposure X2 2.7.0.174 37053 Copyright (c) 2017 Alien Skin Software, LLC - from the file “Alien Skin Exposure X2 Photoshop.8bf.plugin” Extrude 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” FastCore Routines 22.0 © 1990-2020 Adobe. All rights reserved. - from the file “FastCore.plugin” Fibers 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Film Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Filter Gallery 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Fresco 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Glowing Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Grain 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Graphic Pen 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halftone Pattern 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Halide Bottlenecks 22.0 © 2020 Adobe. All rights reserved. - from the file “HalideBottlenecks.plugin” HDRMergeUI 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “HDRMergeUI.plugin” HSB/HSL 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IFF Format 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” IGES 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Ink Outlines 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” JPEG 2000 22.0 © 2001-2020 Adobe. All rights reserved. - from the file “JPEG2000.plugin” Kurtosis 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Lens Blur 22.0.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Blur.plugin” Lens Correction 22.0.0, © 2002-2020 Adobe. All rights reserved. - from the file “Lens Correct.plugin” Lens Flare 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Liquify 22.0.0, © 2001-2020 Adobe. All rights reserved. - from the file “Liquify.plugin” Matlab Operation 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Maximum 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Mean 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Measurement Core 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “MeasurementCore.plugin” Median 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Mezzotint 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Minimum 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” MMXCore Routines 22.0 © 1990-2020 Adobe. All rights reserved. - from the file “MMXCore.plugin” Mosaic Tiles 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Multiprocessor Support 22.0 © 1990-2020 Adobe. All rights reserved. - from the file “MultiProcessor Support.plugin” Neon Glow 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Note Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” NTSC Colors 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “NTSC Colors.plugin” Ocean Ripple 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” OpenEXR 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Paint Daubs 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Palette Knife 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Patchwork 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Paths to Illustrator 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” PCX 22.0 © 1989-2020 Adobe. All rights reserved. - from the file “PCX.plugin” Photocopy 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Picture Package Filter 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “ChannelPort.plugin” Pinch 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Pixar 22.0 © 1989-2020 Adobe. All rights reserved. - from the file “Pixar.plugin” Plaster 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Plastic Wrap 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Pointillize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Polar Coordinates 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Portable Bit Map 22.0 © 1989-2020 Adobe. All rights reserved. - from the file “PBM.plugin” Poster Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” PRC 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Radial Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Radiance 22.0 © 2003-2020 Adobe. All rights reserved. - from the file “Radiance.plugin” Range 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Render Color Lookup Grid 22.0 © 2012-2020 Adobe. All rights reserved. - from the file “Export3DLUT.plugin” Reticulation 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Ripple 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Rough Pastels 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Save for Web 22.0.0, © 1999-2020 Adobe. All rights reserved. - from the file “Save for Web.plugin” ScriptingSupport 22.0, © 2002-2020 Adobe. All rights reserved. - from the file “ScriptingSupport.plugin” Shake Reduction 22.0.0, © 2014-2020 Adobe. All rights reserved. - from the file “Shake Reduction.plugin” Shear 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Skewness 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Smart Blur 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Smudge Stick 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Snap Art 4 Snap Art 4 4.1.0.151 35726 Copyright (c) 2016 Alien Skin Software, LLC - from the file “Alien Skin Snap Art 4 Photoshop.8bf.plugin” Solarize 22.0 © 1993-2020 Adobe. All rights reserved. - from the file “Solarize.plugin” Spaces 22.0, © 2015-2020 Adobe. All rights reserved. - from the file “Spaces.plugin” Spatter 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Spherize 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Sponge 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Sprayed Strokes 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stained Glass 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Stamp 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Standard Deviation 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Sumi-e 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Summation 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Targa 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Texturizer 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Tiles 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Torn Edges 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Twirl 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” U3D 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “U3D.plugin” Underpainting 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Vanishing Point 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “VanishingPoint.plugin” Variance 22.0 © 2006-2020 Adobe. All rights reserved. - from the file “statistics.plugin” Water Paper 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Watercolor 22.0.0, © 1991-2020 Adobe. All rights reserved. - from the file “Filter Gallery.plugin” Wave 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wind 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Wireless Bitmap 22.0 © 1989-2020 Adobe. All rights reserved. - from the file “WBMP.plugin” ZigZag 22.0.0, © 2003-2020 Adobe. All rights reserved. - from the file “Standard Multiplugin.plugin” Optional and third party plugins: NONE Duplicate and Disabled plugins: NONE Plugins that failed to load: NONE Unified Extensibility Platform - Extensions: com.adobe.ccx.start (L) 3.7.0.128 - from the file "/Library/Application Support/Adobe/UXP/extensions/com.adobe.ccx.start-3.7.0/" CDO: 1.76.9
CmdN: 1.5.14
CDP: 1.100.15 com.adobe.unifiedpanel (L) 1.0.5.4 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.unifiedpanel/" com.adobe.ccx.timeline (P) 2.6.27.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.ccx.timeline/" com.adobe.nfp.gallery (P) 1.2.99.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.nfp.gallery/" com.adobe.photoshop.exportAs (P) 5.1.2.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.exportAs/" com.adobe.photoshop.personalization (L) 1.0.0.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.photoshop.personalization/" com.adobe.pluginspanel (P) 1.0.50.0 - from the file "/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Required/UXP/com.adobe.pluginspanel/" Extensions: Libraries 1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/index.html” New Document 3.4.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.fnft-3.4.0/fnft.html?v=3.4.0.16” com.adobe.inapp.typekit.purchase 1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/purchaseTypekit.html” Home 2.14.0 - from the file “/Library/Application Support/Adobe/CEP/extensions/com.adobe.ccx.start-2.14.0/index.html?v=2.14.0.22” com.adobe.stock.panel.licensing-embedded 1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/stock-panel-licensing/index.html” com.adobe.capture.extension 1.0.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.DesignLibraryPanel.html/extensions/capture/capture.html” Adobe Color Themes 6.1.0 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.KulerPanel.html/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Export As 4.8.13 - from the file “/Applications/Adobe Photoshop 2021/Adobe Photoshop 2021.app/Contents/Resources/CEP/extensions/com.adobe.photoshop.crema/index.html” Installed TWAIN devices: NONE

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Oct 21, 2020 2
Explorer ,
Oct 21, 2020

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I should add that on the same computer the hand tool works perfectly in Photoshop 2020 ( 21.2.4) .

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Oct 21, 2020 1
Adobe Employee ,
Oct 22, 2020

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Hi there,

Sorry to hear about the program error. Could you please try deselecting "Use Graphics Processor" located in Photoshop's Preferences > Performance, then relaunch Photoshop and let us know if it helps?

Also, please let us know the operating system version you're using.

If turning off the GPU does not help, then please try manually restoring the preferences of Photoshop as mentioned HERE and let us know how it goes.

Note: Make sure that you back up all your custom presets, brushes & actions before restoring Photoshop's preferences. Migrate presets, actions, and settings


Regards,
Sahil

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Oct 22, 2020 0
New Here ,
Oct 22, 2020

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Even trying to click with the hand tool to drag with either a mouse or pen (Wacom cinque 21ux) causes a "could not complete your request because of a program error." Getting real hard to keep up with all these bugs and making designing a real pain in the butt adobe.

 

 

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Oct 22, 2020 1
Most Valuable Participant ,
Oct 22, 2020

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Try other Cintiq drivers.  The hand tool work well with Wacom Intuos pro pen using  WinTab and INK with Photoshop version 22

JJMack

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Oct 22, 2020 0
Explorer ,
Oct 22, 2020

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Hi,

I posted on this topic the system info two days ago but somehow they were deleted. I have posted them again, there you'll find the information about my system.

In Preferences the "Use Graphics Processor" is disabled (see the screenshot)PS-preferences.png

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Oct 22, 2020 2
Explorer ,
Oct 23, 2020

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I have manually restored the PS preferences and the Hand tool still doesn't work.

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Oct 23, 2020 1
Community Beginner ,
Oct 23, 2020

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same here 😞

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Oct 23, 2020 2
New Here ,
Nov 15, 2020

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i have the same problem . It wont detect my GTX 1650Annotation 2020-11-15 145420.jpg

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Nov 15, 2020 0
New Here ,
Oct 23, 2020

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Hello,
I have a recurring problem with the "hand" tool. After some time of use, the scrollbar on the image goes down to the very bottom of the document and I can't modify anything in my document. (I can still save). So I have to close my document and open it again to be able to continue working.
I didn't have the problem in photoshop version 21.2.1, the problem started with versions 21.2.2 and so I didn't update my software to avoid this problem. With the release of photoshop 22.0, I installed the new version and I encounter again this infernal problem that blocks me in my work.
I would have liked to go back to Photoshop version 21.2.1, but the only previous version I have access to now in the creative cloud is version 21.2.4.

Can you help me?

Here are the specifics of my computer:

Processor: Intel(R] Core(TM) i7-7700 CPU @ 3.60GHz
Installed Memory: 16.0 GB (15.9 usable)
Windows 10 64bits
Wacom intuos 3


Translated with www.DeepL.com/Translator (free version)

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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same here

deployed 10 photoshop updates, on 3 machines (older, aprox second gen i7) hand doesnt work, also Solid Fill Layer doesnt work (screen flashes and nothing happens)

GPU is off on all of these (no graphic processor detected)

 

everything works fine with 2020

 

again trusting adobe and blindly update was a mistake. rolling back all machines to 2020 and waiting some news from adobe.

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Oct 23, 2020 3
New Here ,
Nov 19, 2020

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My Gpu got detected when i reset the photoshop setting by holding alt+ctrl+shift.

After a few time it goes back to not detecting my GPU, i fix it by doing the same.

I'am sure it'll work for you too. 🙂

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Nov 19, 2020 0
Community Beginner ,
Oct 23, 2020

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After updating to Photoshop 22.0.0 (Windows) the Pan-Tool does not work anymore: If I use the spacebar to activate the Pan-Tool, I get an error message. The same problem occurs when I use the Toolbar to activate the Pan-Tool. Does anyone have the same problem? Thanks for your help in advance!

 

Stefan

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Oct 23, 2020 3
Most Valuable Participant ,
Oct 23, 2020

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What is the error message?

JJMack

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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The error message is:

"The operation could not be carried out because a program error occurred."

 

The original message in german is:

"Der Vorgang konnte nicht ausgeführt werden, weil ein Programmfehler aufgetreten ist."

 

Thanks for your help!

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Oct 23, 2020 0
Adobe Community Professional ,
Oct 23, 2020

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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Thanks for your help!

 

I have already reset the preferences, but it didn't help.

Since I use an old Lenovo Laptop without a Graphics Processor, the problem might be connected with that! Befor the latest Photoshop update I never had any problems, although I used the same Laptop.

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Oct 23, 2020 1
Adobe Community Professional ,
Oct 23, 2020

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The GPU system requirements for Photoshop has changed, so if you're using a GPU that's older than 4 years it may not work with this version of Photoshop

https://helpx.adobe.com/photoshop/kb/photoshop-cc-gpu-card-faq.html

Unsupported graphics cards
If your graphics card is older than 4 years, GPU functionality in Photoshop may be limited or not supported.

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Oct 23, 2020 0
Community Beginner ,
Oct 23, 2020

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Thanks for your help! It's time for a new Laptop!

With best regards, Stefan

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Oct 23, 2020 0
Explorer ,
Oct 26, 2020

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What!?! All the Hand tool does is replicate the functions of the scroll bar in a non linear fashion! Are you seriously saying we need to have a state of the art GPU just to move the image around??? I call that total PS!

 

I can use PS 2021 to distort peoples faces but not to move a 2mb image sideways using the dedicated tool?

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Oct 26, 2020 1
Explorer ,
Oct 28, 2020

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I have an older dell laptop and i had the same problem. I updated my graphic processor's driver and that allowed me to open images, process images, and save images without getting error messages.

I am still getting error messages when I try to use the hand tool, either the hand tool proper of using the spacebar shortcut.

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Oct 28, 2020 0
Community Beginner ,
Oct 23, 2020

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Updated yesterday and surprise! another big program error. Before it was the paste into function not working. now, the hand tool. Adobe, come on! Fix it, quick! it's not a new feature!

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Oct 23, 2020 3