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kwan_tsunyin
Participant
July 6, 2014
Answered

Getting error message " Could not complete your request because the file was not found" Using Photoshop Cs6(latest)

  • July 6, 2014
  • 7 replies
  • 49420 views

I use mac,when i update photoshop cs6 10.0.0 to 10.0.1

i try to open the photo(jpg),but the photoshop said

"Could not complete your request because the file was not found."

after that i have try other type file (png graphic,psd drawing) ,is work.

also i have try to uninstall the photoshop and install again,

it still have (...the file was not found.)problem.

does anyone know what happen to my photoshop?

thankyou!!!!

This topic has been closed for replies.
Correct answer spsb84

Hi All,

1.

Can you please check if Camera Raw is updated, if not! try to run an update for Camera Raw 9.4 from here: Camera Raw 9.4 Now Available

OR

Camera Raw installer for Adobe Photoshop CC and CS6

2.

Also, this might help:

Invalid JPEG Marker error when opening images in Adobe Photoshop

Thanks

7 replies

Inspiring
October 12, 2018

TL;DR: Camera Raw was not actually installed on computer

I was getting this error as well when trying to open a JPG ("Could not complete your request because the file was not found."). Creative Cloud app said that Camera Raw was up to date, but when I opened Photoshop and went to Preferences > About Plug Ins > Camera Raw, I got an error that Camera Raw was not found. I downloaded a Camera Raw installer and installed manually, and now JPGs are opening in Photoshop.

Camera Raw plug-in installer

Btw this is an old computer/OS at an edit facility that can only use up to CC 2017.

OS X 10.10.5

Mac Pro Mid 2010

PS 2017.1.6

grafarena@hotmail.com
Participant
June 8, 2018

Hi, I have this problem, too.

we were unable to complete your request because the file was not found

I use the Windows 10 PC

The funny thing is that on another PC it opens normally.

How can I solve this?

sudheerm5263794
Participant
February 25, 2018

I have to get the same message and This is not working........

Participant
May 9, 2018

Updating Camera Raw fixed this error opening JPG files in Photoshop (CC 2015 version) for me.

Participant
January 11, 2018

Same problem here. Only after the last Update I started to have this issue.

I tried all tricks I could find. Reseting the preferences, Reinstalling and even installing CC 2014. Not Even the older version is working any more.

Need immediate help. Can work like this! It is a shame that a simple file can´t open in Photoshop.

Participant
August 10, 2017

but is it possible to use a jpeg?

habibahsalman
Participant
April 6, 2016

I'm going through the same issue now. Did you manage to find a solution?

celly123
Participant
April 10, 2016

Same problem, still can't find a solution any luck?

spsb84Correct answer
Inspiring
April 21, 2016

Hi All,

1.

Can you please check if Camera Raw is updated, if not! try to run an update for Camera Raw 9.4 from here: Camera Raw 9.4 Now Available

OR

Camera Raw installer for Adobe Photoshop CC and CS6

2.

Also, this might help:

Invalid JPEG Marker error when opening images in Adobe Photoshop

Thanks

kwan_tsunyin
Participant
July 8, 2014

8-7-2014 updated

in these few days i have found kind of issue in this forums or other forums

i try to reset these 3 ways :

1- Library/Preferences

2- re-locate the plug ins

3- delete the (com.adobe.plist )<---some kind of this things

it's still not work...

but i have another issue,

in the photoshop file-->plug-ins file

inside is nothings ,it's a empty,is that good for this? or this is why i can't open jpg?

thanks!!

Boyd Statton
Participant
January 7, 2015

Hi There - If you are on OS X 10.6 you might like to check your Camera Raw Plugin. The following explains more about fixing the issue

Adobe Camera Raw Help | Camera Raw/DNG Converter 8.4 on Mac OS 10.6, Windows XP, and Vista