A

Anonymous

Answered

Having trouble with hand tool and marquee tool.

Forum|Forum|5 years ago
March 20, 2020
24 replies
26174 views

The rectengular marquee tool is not selecting the area I want. The selection snaps to a different place instead.

I like to use hand tool via space bar but lately, every time I do it, it also snaps to a different place and eventually the preview crashes. I can still save (thank god) but I have to close the file and reopen it to work on it.

The video demonstrates both of these problems. I don't know whats causing it and how to fix it.

Please help me.

I have updated my photoshop cc to the latest version, Adobe Photoshop Version: 21.1.1

This topic has been closed for replies.

Correct answer lambiloon

Hi did you tried to reset preferences of Photoshop and check?

T

Tyler33886907d8p8

Participant

Currently its November, 2023 and issues described here are still extremely prevalent.

I'm in IT and have classes of people using photoshop and we have this issue constantly.

Resetting prefs is NOT A FIX

Disabling Graphics processing is NOT A FIX

Uninstalling and reinstalling CC or PS is NOT A FIX

Deleting preferences folders/reverting to defaults is NOT A FIX

Crazy a billion dollar company cant fix the most trivial of issues.

MicahBurke

Community Expert

> Resetting prefs is NOT A FIX
It IS if your preferences are borked.

> Disabling Graphics processing is NOT A FIX

It IS if your drivers or GPU is incapable.

> Uninstalling and reinstalling CC or PS is NOT A FIX

It is if your CC installation is borked.

>Deleting preferences folders/reverting to defaults is NOT A FIX

see my first comment.

Keep in mind, you're commenting on a 2 year old post, the last reply to which came over a year ago. If you're experiencing these issues today, there's probably something else wrong. Try the solutions you've discredited...

Oussama Mtibaa

Participant

https://www.youtube.com/watch?v=n1H54ff5qiw

M

mcboatner

Inspiring

The rectangular marquee tool stops selecting the area I want after 45 minutes. The selection snaps to a different place instead. Same with the horizontal type tool. This is with PS 23.5 in Sept 2022. I have spoken to Support three times. They have reset preferences, reinstalled PS, and given me instructions about my Display Resolution and labeled the problem "solved." The problem comes back.

B

BCPablo

Participating Frequently

The next time it happens, check to see if your Wacom tablet has fallen asleep. Sometimes the marquee tool malfunctions when the tablet falls asleep. Try waking up the tablet and trying the marquee tool again.

davidk92134446

Participating Frequently

I think I've been able to resolve this - and other accumulating Adobe problems in my life - by uninstalling the entire CC suite and using the Adobe Creative Cloud Cleaner tool to ensure that when reinstalled it goes in clean. So far, I feel like I have some of my life back and comes highly recommended!

Make sure you follow the instructions on the Creative Cloud Cleaner download page so that everything you need is backed up, and file away your workspace, tools & presets so that you can import them again after installation.

B

BCPablo

Participating Frequently

This issue came up for me today. One thing I noticed was that I'd been using my mouse for a little while and my Wacom tablet had gone to sleep. That's about when my issue started. I woke the tablet up, and then the marquee tool began behaving normally again. I'm curious if anyone else can reproduce this, and if there's really a connection between the two.

T

thatzkatz

Participant

Thank you!!! Yes, this was how I resolved the issue, following your comment. I woke up the Wacom tablet, used my pen to create a marquee and that did the trick, and it worked fine with my mouse as well after having done this. What a weird bug.

jeromea13244388

Inspiring

Hi, always the same question : did somebody try the new update from january (version 22.1.1) to check if the problem was solved ? Thank you. (In the fixed issues for the new release, they say they solved "program errors while using different tools and commands"so that might be part of it ?)

MicahBurke

Community Expert

Still present in 22.1.0 20201125.r.94

J

joans84693376

Participant

Hey it's December, I'm using v.22.0.1 and this is still a major issue. I've lost so much time... very frustrating. Hello, Adobe??

jeromea13244388

Inspiring

And if the message boards are to be believed, there are even new bugs in the lateste version so I'll still wait... That's so baffling to see that 10 months are passing and Adobe is not doing anything to correct those bugs.

MicahBurke

Community Expert

Still present in 22.0.0

MicahBurke

Community Expert

Twitter support seemed to indicate this is a result of high mouse polling. Test you mouse polling rate, if over 125mhz, see if you can lower it (with Corsair mouse, you can use iCue).

davidk92134446

Participating Frequently

I'm going to take one for the team and try out 21.2.4 to see if this has been sorted!

jeromea13244388

Inspiring

Thank you. Did you try it ? What's your verdict ?

A

AWD_FWD

Participant

Issue still present on version 21.2.4.

jeromea13244388

Inspiring

Hi, did someone try the august update (21.2.2) to see if it solved the problem ? (or better yet, the 21.2.3, which i see now has just been released)

MicahBurke

Community Expert

Still there.

S

suner377

Participant

I am having the same issues and wondering if its possible to contact adobe about this?

C

Claibourn5C0C

Participant

When I use the spacebar to pan around with my tablet, it will crash the program (while still allowing me to save) and force me to restart. Happens 2-3 times an hour during my regular workflow.

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