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FWilcox
Participant
March 7, 2018
Answered

how to re-install older version of Photoshop in Creative Cloud

  • March 7, 2018
  • 1 reply
  • 3104 views

In Creative Cloud I had both Photoshop CC 2017 and 2018.  I had a problem with 2017 , so I uninstalled it, and was hoping to re-install it.   Unfortunately I cannot figure out how to re-install.  I've read that I should be able to find "Additional Apps" Under "Apps" in Creative Cloud, but that isn't there.  I also read that I should be able to find "Previous Versions" as well.  That isn't there either.  Even though I am logged into my account, I cannot figure out how to re-load the 2017 version.  I did find a support link that had the 2017 download, but when I try it, it opens 2018.  That version does not work properly on my computer, and I don't have the time right now to try to figure it out.  I need Photoshop CC 2017!  Can anyone help?

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    This topic has been closed for replies.
    Correct answer D.A.R

    From the Creative Cloud App. Click on the downward facing arrow icon.

    Select "Other Versions"

    1 reply

    D.A.R
    D.A.RCorrect answer
    Legend
    March 7, 2018

    From the Creative Cloud App. Click on the downward facing arrow icon.

    Select "Other Versions"

    F
    FWilcoxAuthor
    Participant
    March 7, 2018

    Thank you for your response.  It didn't work for me, but  this is the correct way to do it, so hopefully it will help others.  I didn't realize that I had to use the down arrow to access the different versions, but when I did as you stated the installation failed.  Apparently something got messed up on my computer

    After looking online to determine what the error code was, I ended up contacting Adobe and the tech had to physically connect to my computer to download it.  It took a couple of hours, and many attempts before the tech was able to get it to work.  Unfortunately I now have to re-install all of my other Creative Cloud apps because the original folder had to be re-named and all file associations were dropped, but it is a small price to pay to get it fixed. 

    Thanks again, it's nice to have someone out there that knows what to do! 

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