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marcynorwood
Known Participant
April 7, 2020
Question

Layer Mask "stuck". Can't click on it.

  • April 7, 2020
  • 3 replies
  • 15503 views

Hello, I am having an issue with the latest version of Photoshop CC. After the program has been open for a short while, the layer mask button will be "stuck" in the clicked position and I have to save and close my document, as well as shut the program down to get it to "unstick". Very strange. I've tried everything to get it to change but it won't no matter what I do. Just thought you'd want to know about this issue and see if there are any workarounds. It is getting pretty annoying.

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    3 replies

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    April 14, 2020

    HEllo, run the creative cloud application as the new update 21.1.2 fixes this very issue: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

      P
      pdturcot
      Participant
      April 28, 2020

      I updated today however the said fix does not work on my PS. This is a problem

      jane-e
      Community Expert
      jane-eCommunity Expert
      Community Expert
      April 28, 2020

      You might need to reset Preferences after the update. After backing up Actions, swatches, etc., that you have created, go to Preferences > General > Reset Preferences on Quit.

      ~ Jane

        Conrad_C
        Community Expert
        Conrad_CCommunity Expert
        Community Expert
        April 7, 2020

        I seem to remember posts about this type of problem turning up more and more recently, so I went to the Photoshop Feedback site to see if it had been reported and logged by Adobe. It sounds like it might be part of this problem:

         

        Photoshop 21.1.0: "New Layer" and "New Group" buttons in the Layers panel stay down after clicking on it and become unusable


        Other users in that discussion say it affects the mask button in the same way.

        An Adobe rep is in that discussion. He says Adobe logged it as a bug but they are not sure of the cause, so they are gathering information to isolate it. If that sounds like problem you see and you want to help them figure it out, you can follow the link above to that discussion.

          Barb Binder
          Community Expert
          Barb BinderCommunity Expert
          Community Expert
          April 7, 2020

          What you do mean the button is stuck? Can you share a screen shot?

           

          ~Barb

          ~Barb at Rocky Mountain Training
          M
          marcynorwoodAuthor
          Known Participant
          April 7, 2020

          I was trying to add a layer mask on one of the layers but the mask button is already "pressed" and it won't do anything. I have to save and close the program to get it to work when I reopen it. This screenshot doesn't show it because it is now working (for now). But it will happen again. I circled the button in red in the bottom right corner.

           

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