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Bosnart
Bosnart
Participating Frequently
January 16, 2020
Question

[LOCKED] Photoshop Robbery - Adobe sucks

  • January 16, 2020
  • 7 replies
  • 1607 views

Adobe's business model is that of gangsters. I'm not going to be politically correct or polite about it because this is outright theft! Once they hijacked everything to the cloud you either had to prescribe or use your existing software knowing there were no more updates. But to prevent us from using our purchased software should be illegal. Apparently the 800 lb. gorilla can do whatever the hell it wants because no one is policing them. YEARS of customer loyalty mean nothing to this lousy company.

No [Profanity removed by moderator] warning. This isn't about a small fee to get back into the game, this means a totally new system in order to run Photoshop.

This is bullsh*t Adobe and you know it.

    This topic has been closed for replies.

    7 replies

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 7, 2020

    Why not let Adobe know how you feel.  Post this to their feedback site photoshop family   This is a Photoshop users site your addressing adobe users here we are in your boat.

    JJMack
      A
      Anonymous
      February 7, 2020

      Class Action Suite keeps coming to mind as I struggle to have a dounload complete, which never happens.

      davescm
      Community Expert
      davescmCommunity Expert
      Community Expert
      January 16, 2020

      I have read through this thread in which you have made several posts and have lots of talk of stealing, I still have no idea what your issue is. If you are just here to rant - then carry on.

       

      No old software has been disabled , with the exception of unlicensed versions. What has been switched off is the ability to download  CS versions , unless you bought a downloadable copy from Adobe originally in which case you can still get the download from your account. In addition, the ability to newly activiate versions older than CS4 has been removed.  Unless you are moving to new hardware, everything should still work - and recovery from backups should still works also.

       

      For those with a subscription, old versions are not uninstalled, but when installing on a new PC then the last two versions are available.

      For v21 the system requirements are : https://helpx.adobe.com/uk/photoshop/system-requirements.html

      For v20 then the system requirements are : https://helpx.adobe.com/uk/photoshop/system-requirements/2019.html

       

       

      Dave

       

        Bosnart
        BosnartAuthor
        Participating Frequently
        January 16, 2020

        Dave - I contacted Adobe and they told me that my older versions aren't supported. That's fine, I don't need updates but I used to be able to open older versions but now I can't. I have a 2010 Mac Pro. It can't be updated past 10.11.6

        Adobe requires 10.13 minimum to be able to continue to use CC.

        I paid full price for my older non-subscription versions and now they don't work. That's stealing. There are other class action suits against Adobe and I suspect there will be more in the coming year.

          davescm
          Community Expert
          davescmCommunity Expert
          Community Expert
          January 16, 2020

          Which older versions have you got? Anything from CS4-CS6 can still be installed and activated

           

          Although you can only download the last two CC versions, if you have an older version of CC still installed - then you should still be able to use it. I still have CC2018 v19.1.9 installed here . I've just checked and it still opens and is compatible with Mac OS 10.11

           

          Dave

            Bosnart
            BosnartAuthor
            Participating Frequently
            January 16, 2020

            Adobe offered no exit stretegy. They just simply pulled the rug out from underneath all it's loyal customers (who have been paying full price and subscription prices for years) and basically telling all of those with computers older than 7 years, you must buy a new computer if you want to continue using our software.

            After all, they are bedfellows with Apple and I'm guessing this will make both company's share holders incredibly happy. That seems to be the bottom line for this modern gangster business model.

             

            SHAME ON YOU ADOBE.

            I have paid full price for older versions which I could have been using without bothering you in the least. But you are turning the house upside down and shaking every little penny out of anyone who has ever done business with you.

             

              Bosnart
              BosnartAuthor
              Participating Frequently
              January 16, 2020

              Hi Aurora,

              Isn't this an amazing company? They sell the full version at full price to their customers, make them pay for all the bug fixes through expensive upgrades and then force them to switch to a paid subscription version. Then to top it off, for all their customers who have been loyal for years, they tell them their operating systems are too old and that they can no longer use Adobe's software but that they can't even use the software that they paid full price. What they are basically saying is... buy a new computer and then you can use our software. Adobe owns a LOT of apple stock. See the deal here? They are the bottom-feeders of the software world.

                V
                vieilletl13816745
                Participant
                January 16, 2020

                Aaah, makes senses. I was wondering why they would just turn their back to the good ol' loyal customers and figured they were just making a clear choice in who they were targetting but... Well now that you talk about it it clearly looks like an iSh*t move. And their softwares are good enough that a lot people of people will just tag along because there's no real good competitor to them. I also get it now why they offer mobile version only on iPad and not on Android - which, again, is a bummer.

                My laptop fella is a 6 years old Asus and as good as new! Just like my Wacom Intuos drawing tablet, heckin' 14 years old and it just can't get old. No built-in obsolescence, only the wear of years. I am definitely not ninterested in "upgrading" to more recent devices and certainely not Apple.

                Anyway, I just cancelled my subscription. Thank you for the info! 🙂

                  Bosnart
                  BosnartAuthor
                  Participating Frequently
                  January 16, 2020

                  No. In fact, it DOES NOT WORK on this computer. This is my desktop where I do all of my work. Yes, I have access to it on a newer laptop but I cannot work in Photoshop on my laptop. I COULD HAVE worked on my older PAID versions of Photoshop but Adobe hijacked them. I have an older Mac Pro and PAID versions of Photoshop that Adobe has no right to steal. The older versions have nothing to do with Creative Suites or cloud versions, so why are they stealing the ability for customers who paid FULL PRICE not to be able to use their own software? This should be illegal. If there isn't a class action suit against Adobe yet, there will be soon and I will be participating in it.

                    JJMack
                    Community Expert
                    JJMackCommunity Expert
                    Community Expert
                    January 16, 2020

                    If you are that upset with Adobe do something about.  I do not believe you would come out financial ahead of the game taking legal action. IMO Your best course of action it to stop further payments. And remove all Adobe software and find other software the fill you needs. Let Adobe go after you for refusing to pay for faulty software that you no longer have or use. I do not think Adobe will chase you for you have nothing that is theirs. Its not your software its Adobe's.  Nothing you buy last for forever or woke in all new environments.  If you purchased Adobe Perpetual Photoshop versions and Install them on machine. There no problem. If those machine no longer operational is it Adobe fault. Adobe has never supported old version of their software.  Only Adobe executives like's Adobe behavior for its their's

                    JJMack
                    Bosnart
                    BosnartAuthor
                    Participating Frequently
                    January 16, 2020

                    Hey JJMack,

                    If you are so interested in participating in this discussion, add some real value and acknowledge the facts. Otherwise go find another place to dump your lack of expertise.

                    I am doing something about it. The point of this particular posting was to be a warning to others who have purchased at full price, software that used to be considered a completed purchase. Adobe, up until recently allowed me to use my older versions. There was no exit stretegy, just a great big mystery. No notice of what was to come.

                    There are plenty of other companies that sell software. You buy it and it's yours.  There are plenty of class action suits in process for other criminal business tactics of Adobe. They are not the first and won't be the last.

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