P: Program error while opening or creating new document after Photoshop 22.1 update [2020]

[Ramón Tecólt]

Since yesterday's update, can´t even open a jpg file. Always says: Could not complete your request because of a program error. I need to work.

{Moderator Note: Edited the thread title, PS-52603}

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the program error. Would you mind telling us which operating system are you working on?

Please try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

[RJM-W]

I am on an up-to-date version of Windows 10 - updated today 

[RJM-W]

I forgot to say I could not close the programme I had to use task manager

[Mohit Goyal]

Thanks for the update. Could you please turn off the Graphics Processor from the Photoshop preferences > Performance tab > Uncheck Graphics processor > Relaunch Photoshop. 

Let us know if that helps.

Thanks,

Mohit

[ThomasAAT]

On the affected pc, it is not possible to access the preferences > Performance tab > Uncheck Graphics processor. That leads to the error message shown above. The only solution that works is to roll back to the previos version. 

[RJM-W]

Hi completely uninstalled and reinstalled the programme this fixed the problem BUT I lost all my personal set up. I must remember to keep track of this for future complete reinstalls

[Buse Damla5E95]

MY PS2021 PROGRAM AT MAC BIGSUR GIVES AN ERROR WHEN I TRY TO SAVE MY WORK. I CANNOT SOLVE THIS PROBLEM. DO YOU HAVE ANY ODEA ABOUT IT?

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the program error. Please ensure you have the latest version of Photoshop (22.3) installed on the computer & let us know if the issue persists.

You can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

[David J5C7C]

Adobe Camera Raw delivers a program error when opening any type of raw file. Lot's of posts about this but few good solutions. Runnnig Mojave, 32 Gigs of Ram, 4 Gigs of VRAM and a Radeon Pro 560X card on a 2018 Retina. Tried all of the listed Adobe solutions. Deleted prefs, deleted the temp file that disables the GPU. Log files say the GPU configuration is correct. Adobe says that the hardward/OS configuration is compatible...

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

[nikon7100ab]

Impossible d'effectuer cette opération en raison d'une erreur de programme ?????????

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the program error. Please ensure you have the latest version of Photoshop (22.3) installed on the computer & let us know if the issue persists.

You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the program error. Please ensure you have the latest version of Photoshop (22.3) installed on the computer & let us know if the issue persists.

You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj

[Douglas Thomson]

Nikunj, 

This is getting beyond a joke now. You lot really need to get this fixed. This is supposed to be a professional piece of software, which quite frankly it isn't at the moment. 

[Renārs5DEB]

Why i have all time this error ? Look at picture.

[Akash Sharma]

Hi,

We're sorry about the trouble with Photoshop. Our product team is working on a fix for the program error. Meanwhile, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Akash

[default3cfkvx7y09o2]

Was all ok up untill the last update V22.3 6 days ago now most of the filters greyed out and most of the functions dont work too many to list, Ive gone through all the threads to find a fix to no avail, pretty dissapointing as I use this for my work. 

[jane-e]

Many of us have gone back to 22.2 and are waiting until the next dot release to update. You can go back in the Creative Cloud app.

~ Jane

[default3cfkvx7y09o2]

Thank you so much, and yes that did the trick all up and running 22.2, I should have posted on here first thing and didnt realise I could skip back to the previous version, thanks so much 

[jane-e]

---

@default3cfkvx7y09o2 wrote:

Thank you so much, and yes that did the trick all up and running 22.2, I should have posted on here first thing and didnt realise I could skip back to the previous version, thanks so much 

---

You're welcome, Default, and I'm glad 22.2 is working for you. It's always good to check here before updating. We hear all the reports!

~ Jane

[Akash Sharma]

Hi,

We're sorry about the trouble with Photoshop due to the program error. Please ensure you have the latest version of Photoshop (22.3) installed on the computer & let us know if the issue persists.

You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Akash

[David J5C7C]

Neither opening from Bridge nor opening the file with PS straight out of the finder using the file menu.

When trying to open a RAW file, regardless of camera, the latest version of PS 22.3.0 running on a 2018 MBP with 4GB, of graphics memory, 32GB of RAM and a 2TB NVMe Thunderbold 3 scratch disk is saying a that the file cannot be opened due to a program error. Turning off the graphics acceleration in PS does not help. Deleting prefs does not help. Removing the temporary GPU disable file does not help. Moreover, the newest version of Camera Raw 13.2.0738  delivered the same program error message using PS 2019.  According to Adobe documentation on this site  Radeon Pro 560X 4 GB and Intel UHD Graphics 630 1536 MB should be enough.

Photoshop Error information
Code: -1
Text: because of a program error
Message: Could not open “DJI_0246.DNG” because of a program error.
Stack:
Adobe Photoshop 22.3.0 20210302.r.49 660cd2e
0 address: 0x105b1b60d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '0 Adobe Photoshop 2021 0x0000000105b1b649 Adobe Photoshop 2021 + 85644873'
1 address: 0x103a9586e base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '1 Adobe Photoshop 2021 0x0000000103a9586e Adobe Photoshop 2021 + 51542126'
2 address: 0x103a95ac1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '2 Adobe Photoshop 2021 0x0000000103a95ac1 Adobe Photoshop 2021 + 51542721'
3 address: 0x103a93dc5 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '3 Adobe Photoshop 2021 0x0000000103a93dc5 Adobe Photoshop 2021 + 51535301'
4 address: 0x102d1487d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '4 Adobe Photoshop 2021 0x0000000102d1487d Adobe Photoshop 2021 + 37382269'
5 address: 0x10260a588 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '5 Adobe Photoshop 2021 0x000000010260a588 Adobe Photoshop 2021 + 30000520'
6 address: 0x10260b0a9 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '6 Adobe Photoshop 2021 0x000000010260b0a9 Adobe Photoshop 2021 + 30003369'
7 address: 0x10260fbc2 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '7 Adobe Photoshop 2021 0x000000010260fbc2 Adobe Photoshop 2021 + 30022594'
8 address: 0x1026109a2 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '8 Adobe Photoshop 2021 0x00000001026109a2 Adobe Photoshop 2021 + 30026146'
9 address: 0x10273915e base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '9 Adobe Photoshop 2021 0x000000010273915e Adobe Photoshop 2021 + 31240542'
10 address: 0x1026abe8c base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '10 Adobe Photoshop 2021 0x00000001026abe8c Adobe Photoshop 2021 + 30662284'
11 address: 0x1039c6a1b base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '11 Adobe Photoshop 2021 0x00000001039c6a1b Adobe Photoshop 2021 + 50694683'
12 address: 0x10272d198 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '12 Adobe Photoshop 2021 0x000000010272d198 Adobe Photoshop 2021 + 31191448'
13 address: 0x1039c5eab base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '13 Adobe Photoshop 2021 0x00000001039c5eab Adobe Photoshop 2021 + 50691755'
14 address: 0x103a6ddfa base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '14 Adobe Photoshop 2021 0x0000000103a6ddfa Adobe Photoshop 2021 + 51379706'
15 address: 0x102613b13 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '15 Adobe Photoshop 2021 0x0000000102613b13 Adobe Photoshop 2021 + 30038803'
16 address: 0x103a71f4d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '16 Adobe Photoshop 2021 0x0000000103a71f4d Adobe Photoshop 2021 + 51396429'
17 address: 0x103a6d176 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '17 Adobe Photoshop 2021 0x0000000103a6d176 Adobe Photoshop 2021 + 51376502'
18 address: 0x1039bcdba base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '18 Adobe Photoshop 2021 0x00000001039bcdba Adobe Photoshop 2021 + 50654650'
19 address: 0x1039bbb6b base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '19 Adobe Photoshop 2021 0x00000001039bbb6b Adobe Photoshop 2021 + 50649963'
20 address: 0x103a8e6e1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '20 Adobe Photoshop 2021 0x0000000103a8e6e1 Adobe Photoshop 2021 + 51513057'
21 address: 0x103a79538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '21 Adobe Photoshop 2021 0x0000000103a79538 Adobe Photoshop 2021 + 51426616'
22 address: 0x103a79644 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '22 Adobe Photoshop 2021 0x0000000103a79644 Adobe Photoshop 2021 + 51426884'
23 address: 0x10395524d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '23 Adobe Photoshop 2021 0x000000010395524d Adobe Photoshop 2021 + 50229837'
24 address: 0x129d510c5 base: 0x129cb3000 module name: 'Spaces' symbol info: '24 Spaces 0x0000000129d510c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
25 address: 0x103a914f7 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '25 Adobe Photoshop 2021 0x0000000103a914f7 Adobe Photoshop 2021 + 51524855'
26 address: 0x103a8e6e1 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '26 Adobe Photoshop 2021 0x0000000103a8e6e1 Adobe Photoshop 2021 + 51513057'
27 address: 0x103a79538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '27 Adobe Photoshop 2021 0x0000000103a79538 Adobe Photoshop 2021 + 51426616'
28 address: 0x103a79644 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '28 Adobe Photoshop 2021 0x0000000103a79644 Adobe Photoshop 2021 + 51426884'
29 address: 0x10395524d base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '29 Adobe Photoshop 2021 0x000000010395524d Adobe Photoshop 2021 + 50229837'
30 address: 0x129d510c5 base: 0x129cb3000 module name: 'Spaces' symbol info: '30 Spaces 0x0000000129d510c5 _Z20PG_SendEventOverrideP11objc_objectP13objc_selectorP7NSEvent + 261'
31 address: 0x7fff3597a5c0 base: 0x7fff35967000 module name: 'AppKit' symbol info: '31 AppKit 0x00007fff3597a5c0 -[NSApplication run] + 755'
32 address: 0x103955d22 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '32 Adobe Photoshop 2021 0x0000000103955d22 Adobe Photoshop 2021 + 50232610'
33 address: 0x103957fda base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '33 Adobe Photoshop 2021 0x0000000103957fda Adobe Photoshop 2021 + 50241498'
34 address: 0x103a79e0c base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '34 Adobe Photoshop 2021 0x0000000103a79e0c Adobe Photoshop 2021 + 51428876'
35 address: 0x10353e538 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '35 Adobe Photoshop 2021 0x000000010353e538 Adobe Photoshop 2021 + 45942072'
36 address: 0x100971809 base: 0x10096e000 module name: 'Adobe Photoshop 2021' symbol info: '36 Adobe Photoshop 2021 0x0000000100971809 Adobe Photoshop 2021 + 14345'
37 address: 0x7fff643423d5 base: 0x7fff6432c000 module name: 'libdyld.dylib' symbol info: '37 libdyld.dylib 0x00007fff643423d5 start + 1'

[woakes]

Updated Macbook 15" to Big Sur 11.2.3 and started using the latest version of Photoshop available. 

I'm able to "Save As" my files to my hearts content, however when I try to overwrite a previously existing .psd file,  it provides the error posted above in the subject line.

I've tried all existing solutions for the issue but to no avail. I have a sneaking suspicion the problem is with the OS system itself, as I've tried using older versions of photoshop that I used with my macbook while running OS Catalina, but still encountering the same save issue. Seeing as Apple won't allow its users to backdate their computer without wiping everything, I'm stuck with the current OS. Any help is appreciated, happy to give more information.

It's an obnoxious work around and is delaying my work considerably, seeing as I will occasionally run into glitches within photoshop that force me to shutdown the application, and the lack of auto-saving causes me to lose up to an hour of work at a time.

Thank you for your time.

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the program error. Please ensure you have the latest version of Photoshop (22.3) installed on the machine. If you have already updated to the latest version, you can try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Let us know if it helps!

Regards,

Nikunj

[edb2011]

HI Everyone,

Here is what I have just done.

1. Creative Cloud app on my computer was mafunctioning as well as Photoshop saying it could not open files because of a program error

2.  Updated RAM from 16 gigs to 32 gigs on an i7 processor running 2.5 ghz

3.  I ran Adobe Creative Cloud Cleaner to uninstall all apps.

4.  I reinstalled apps.

GOOD NEWS -  I can open Creative Cloud app with no issues.

BAD NEWS - Photoshop still runs a program error when opening graphic files.

Please help.

Ed

[nikunj.m]

Hi,

We're sorry about the trouble with Photoshop due to the Program error while trying to open files. Would you mind sharing the exact version of Photoshop you're using?

Please update Photoshop to version 22.3 (if you haven't already) to check if that helps. You can also try the steps suggested here: https://adobe.ly/2JZDqZB

If the issue persists, please roll back to the previous version of Photoshop using the steps suggested here: https://adobe.ly/2wH0JjE

Please uninstall the latest version of Photoshop first & select the option to Keep Preferences prior to installing the previous version.

Regards,

Nikunj