Missing Home Screen on Photoshop 2020

Community Beginner ,
Mar 03, 2020 Mar 03, 2020

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On my Dell Latitude 5400, 16GB RAM, 64-Bit, Win10, I am missing the new Home Screen. I can tell it was there, because I worked with it a week a ago. But after updating the dell drivers, because of issues with my trackpad, the Home Screen on Photoshop 2020 is gone. Graphic drivers seemed to be ok.

 

I`ve tried many of the troubleshooting ways shared in this community, but nothing works (ReInstall, Setting the Preferences to not using the grafic processor, switching to 30-Bit, rename UXP folder, start with Alt+Shift).

 

In the Adobe Chat noone answers (don`t like that "no-reaction" to paying customers).

 

What can I do more? Customers are waiting for edited images ...

 

 

Missing HomeScreenMissing HomeScreen

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Bug, Problem or error, Windows

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Adobe Community Professional ,
Mar 03, 2020 Mar 03, 2020

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Hello, in preferences, switch to the "Use Legacy New Document Interface", at least you'll get to work in Photoshop faster than troubleshoot the new one.

 

Please post the contents of help>system info so that we have more info on the GPU drivers.

The 30bits is a fix I had never heard for this problem.

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Guest
Mar 03, 2020 Mar 03, 2020

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Hi

Have you tried resetting the preferences

image1.png

Another thing to check, what kind of GPU do you have on the system, have you checked the manufacturers website for updated drivers for the GPU, it will either be Intel, AMD or Nvidia

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Community Beginner ,
Mar 03, 2020 Mar 03, 2020

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Intel. And I have tried.

clgpu[0].CLName="Intel(R) UHD Graphics 620"
clgpu[0].CLVendor="Intel(R) Corporation"
clgpu[0].CLVendorID=32902
clgpu[0].CLDriverVersion="26.20.100.7262"

 

Downgrading Photoshop to Version 21.0.3. resolved it for the moment. But I will try to install the latest version again.

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Community Beginner ,
Mar 03, 2020 Mar 03, 2020

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Switching to version 21.1 did`t work. I use now version 21.0.3 to work with the home screen until there is a new hint.

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Adobe Community Professional ,
Mar 03, 2020 Mar 03, 2020

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Hi! Did you try to check the "use legacy new document window" as shown in his preferences?

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Community Beginner ,
Mar 03, 2020 Mar 03, 2020

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Yes. With version 21.1 running, I have to uncheck it, otherwise I could not start a new file. 

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New Here ,
Apr 26, 2021 Apr 26, 2021

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Same problem here, had to downgrade to 21.0.3

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