Hi all,
I'm having a bizarre issue with PhotoShop since I built my new computer. When using (or sometimes even launching PS) my mouse becomes completely unresponsive and I have to unplug it and then reinsert it into the USB port. Then it works ok for a few minutes but invariably after a few minutes it happens again.
I tried downgrading to PS2020 to see if the issue happens there and it does. This did not happen on my previous computer. I used PS extensively there with the same mouse without issue.
It is ONLY PhotoShop that's causing this - I've used other applications and have done extensive gaming on this new computer and have not any other application cause me trouble with my mouse. I even went out and bought a replacement mouse to test and fresh out of the box it also exhibited exactly the same issue.
Steps I've tried to resolve:
- Updated mouse firmware (Corsair M55 Pro RGB)
- Updated Corsair iCue to latest version
- Removed PhotoShop 2021 and installed PS2020 - same issue
- Removed both PS versions and installed PS2021 without retaining preferences
- Reset preferences in both versions
- Plugged mouse into various USB ports on mobo and on case front header (mix of USB 2.0, USB 3.0)
My hardware:
- Gigabyte Aorus Master X570 rev 1.1 mobo
- Ryzen 9 3900XT
- 64GB Corsair Dominator DDR 4 PC3600 RAM
- 1TB 970 EVO Plus nvme
- 2TB 970 EVO Plus nvme
- RTX 3090 FE 24GB GDDR6x
- Acer Predator X27P 4K monitor
- Asus ROG Swift PG279Q 1440p monitor
- Corsair K95 Platinum KB
- Corsair M55 Pro RGB mouse
Software:
- Windows 10 Pro 20H2 (build 19042.630)
- Corsair iCue 3.36.125
- Adobe PS 2021 version 22.0.0.35
- Gigabyte X570 rev 1.1 BIOS F30
- M55 Pro firmware v 4.7.23
Any ideas?
Regards,
Daniel
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