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Participant
July 16, 2021
질문

My photoshop crash when i try to open JPEGs or TiFF files...

  • July 16, 2021
  • 2 답변들
  • 928 조회

photoshop crash when i try to open JPEGs or TiFF files...I can open PSD, PNG, PDF but not those. I uninstalled and reinstalled photoshop that didnt help. Try changing the the name to see if it will open still nothing...

 

이 주제는 답변이 닫혔습니다.

2 답변

Participant
September 7, 2021

I am having the exact same issue. This is very very frustrating as I can't do my work!

PECourtejoie
Community Expert
Community Expert
September 7, 2021

Hi, is it with Ps 22.5?

Where are the files located? Does the user/Ps have all the necessary permissions?

Could you go to help>system info and copy the text to a txt file that you add here.

Did you try the following steps: https://helpx.adobe.com/photoshop/kb/troubleshoot-crash-or-freeze.html

 

Derek Cross
Community Expert
Community Expert
July 16, 2021

Which version of Photoshop and OS?
How much RAM and spare hard disk capacity do you have?

Have you tried opening the JPGs and TIFF documents in other applications to test whether they are corrupt?
Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?

B Young작성자
Participant
July 16, 2021

Which version of Photoshop and OS?
Photoshop 22.4.2 / windows 10

How much RAM and spare hard disk capacity do you have?
RAM 8,068 MB Physical memory /2,911 MB Physical Memory available.
Spare hard disk capacity 464 GB
Have you tried opening the JPGs and TIFF documents in other applications to test whether they are corrupt?
Opened it in Acrobat and it worked

Have you tried resetting the Photoshop preferences, which you can do under the General tab in Photoshop preferences?
Tried resetting the photoshop preferences as well - still crashes.

This happened like 3 ½ weeks ago, maybe longer. I can create new photoshop documents and if it's a jpeg or tiff I have to open it with photos and copy it to a psd file. Tried almost everything and it still crashes. The same problem for my Adobe bridge - it just crashes when its being booted up.

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