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cédricl67786023
cédricl67786023
Inspiring
March 13, 2018
질문

No Signal monitor with Quadro P4000

  • March 13, 2018
  • 1 답변
  • 5305 조회

Hello !

Since few weeks I got a very strange behaviour with Photoshop CC 2018. Sometimes when I start the application the monitor totally looses video signal, which leads to a black screen with "no signal" in the middle of the screen. The only way to recover from this state, is to hard reset the computer with the power button .

It only happens with Photoshop, other Adobe apps seems to work correctly (Premiere, After Effects, Illustrator).

I am using a Dell UP2718Q 10bit monitor and a Quadro P4000 video card. I tried many different thing to solve the issue but.... none of the them is ok. The only one which seems to work is to install a very very old Quadro certified driver (377.11) but unfortunately this driver doesn't seem to support 10bit display correctly.

I tried to contact the nVidia support but nothing solved the issue (reinstall driver etc...).

Any idea ?

    이 주제는 답변이 닫혔습니다.

    1 답변

    cédricl67786023
    cédricl67786023작성자
    Inspiring
    March 14, 2018

    Today I try to recover by unplug/replug the display port cable after I got the "no signal" error (just few seconds after I've launched Photoshop CC 2018), and it was a success. I got a NVIDIA OpenGL driver error message about "Error code: 3(subcode2)" .

    cédricl67786023
    cédricl67786023작성자
    Inspiring
    March 14, 2018

    The Windows event viewer says that something went wrong with nvoglv64.dll:

    Nom de l’application défaillante Photoshop.exe, version : 19.1.2.45971, horodatage : 0x5a990d5c

    Nom du module défaillant : nvoglv64.dll, version : 23.21.13.9103, horodatage : 0x5a95c1c5

    Code d’exception : 0xc0000409

    Décalage d’erreur : 0x0000000000fdedb9

    ID du processus défaillant : 0x3eb0

    Heure de début de l’application défaillante : 0x01d3bbafb77aa994

    Chemin d’accès de l’application défaillante : C:\Program Files\Adobe\Adobe Photoshop CC 2018\Photoshop.exe

    Chemin d’accès du module défaillant: C:\Windows\System32\DriverStore\FileRepository\nv_dispwi.inf_amd64_9c2823b93b437820\nvoglv64.dll

    ID de rapport : ff2d538b-c391-47d5-affa-a8bcd2ff31db

    Nom complet du package défaillant :

    ID de l’application relative au package défaillant :

    Akash Sharma
    Akash Sharma
    Legend
    March 15, 2018

    Hi cédricl67786023,

    The module that is failing and causing this crash is "nvoglv64.dll". This is a component your Nvidia video card driver. Make sure you have the latest version of the driver installed (as downloaded from the manufacturer web site, sometimes Windows update doesn't do this properly). Make sure you uninstall the current driver(s) that you have installed before installing the new version (verify the uninstall by checking whether the DLL file involved in this error has been removed from your system).

    Please refer Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues for more information.

    Let us know how it goes.

    Thanks,

    Akash

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