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A
antonio.ruiz
Participating Frequently
February 21, 2020
질문

Photoshop 2020 21.1.0 freeze at startup on Windows 10

  • February 21, 2020
  • 1 답변
  • 3254 조회

Hi, after updating, the program freeze when the splash screen appears, being impossible to continue, just to end the task.

 

If I try to run it as administrator it works, but I lose basics like drag and drop or opening a psd file double-clicking, I can only do it with File > Open. I'm using Windows 10, totally up-to-date.

 

It's very annoying, and I've unistalled and reinstalled several times. If I install an older version, same thing happens. Adobe has messed up with the permissions somehow?

 

So frustrating...

이 주제는 답변이 닫혔습니다.

1 답변

nikunj.m
Community Manager
nikunj.mCommunity Manager
Community Manager
February 21, 2020

Hi there,

 

We are sorry about the experience with Photoshop.

 

Would you mind checking the steps mentioned in the article here: https://helpx.adobe.com/photoshop/kb/required-permissions-for-photoshop0.html

 

You can also try to create a new administrative user account on the computer and run Photoshop in that to check if it works or if you experience the same issues. Please check: https://support.microsoft.com/en-us/help/4026923/windows-10-create-a-local-user-or-administrator-account

 

Regards,

Nikunj

    A
    antonio.ruiz작성자
    Participating Frequently
    February 21, 2020

    Hi,

     

    thanks a lot for the answer. Sadly, there are no problems with the permissions, I'm already running an administrator account. Seems that, somehow, the Photoshop update has messed up with file / folder permissions, as it affects the current version and any previous one. If I go back to version 20 I get the same freeze, but with this error prompt:

     

     

    I can uninstall everything and create another account, but it'd be really time-consuming. That shouldn't be the best solution, I think.

     

    Regards,

     

    Antonio

    JJMack
    Community Expert
    JJMackCommunity Expert
    Community Expert
    February 21, 2020

    The message stated otherwise. 

     

    Use Windows File explored.  Make sure you set its View option to allow you to see normally hidden Folder and Files.

     

    Then find folder "C:\Users\(Your Userid)\AppData\Roaming\Adobe\Adobe Photoshop 2020" Delete this folder or rename it.  Then start Photoshop 2020. Your user ID will look like you are new Photoshop user. Photoshop should then create all you user id Photoshop 2020 Default files.  See if Photoshop then works.

     

     

    JJMack
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