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Photoshop 2020 custom tool presets keep resetting to default

Community Beginner ,
Nov 22, 2019

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Hi, i just update to current PS from PS2019 2 days ago. I work a lot with custom tools preset (especially for type tool). Ever since the upgrade/update, the custom tool keep resetting everytime I exit/restart photoshop. 

While it's not like a huge deal breaker if I do remember to save my presets, it is very annoying to have it keep resetting... not to mention 2020 has crashed twice on me after updating. (and with the crash, come the reset) 

 

Didn't see any similar topics while I was browsing for solutions, just wondering are there anything I can do to stop photoshop to keep resetting my custom tools when I exit/restart photoshop? This was never a problem until this update.

Edit: Feb 20th '20. After updating photoshop with the Feb update and tested it out several times, I can confirm my presets doesn't reset anymore

 

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Adobe Community Professional
Correct answer by PECourtejoie | Adobe Community Professional

Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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Photoshop 2020 custom tool presets keep resetting to default

Community Beginner ,
Nov 22, 2019

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Hi, i just update to current PS from PS2019 2 days ago. I work a lot with custom tools preset (especially for type tool). Ever since the upgrade/update, the custom tool keep resetting everytime I exit/restart photoshop. 

While it's not like a huge deal breaker if I do remember to save my presets, it is very annoying to have it keep resetting... not to mention 2020 has crashed twice on me after updating. (and with the crash, come the reset) 

 

Didn't see any similar topics while I was browsing for solutions, just wondering are there anything I can do to stop photoshop to keep resetting my custom tools when I exit/restart photoshop? This was never a problem until this update.

Edit: Feb 20th '20. After updating photoshop with the Feb update and tested it out several times, I can confirm my presets doesn't reset anymore

 

{Thread renamed by moderator}

Adobe Community Professional
Correct answer by PECourtejoie | Adobe Community Professional

Hello, I suggest to update to V. 21.1 as there is a fix for disappearing tool presets: https://helpx.adobe.com/photoshop/kb/fixed-issues.html#photoshop-desktop-fixed-issues

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Nov 22, 2019 8
Adobe Employee ,
Nov 22, 2019

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Hi Ryan,

That seems unexpected, as the custom tools are resetting to default, could you please try resetting the preferences of Photoshop and let us know if it helps? https://helpx.adobe.com/photoshop/using/preferences.html

 

Note: Make sure that you back up all your custom presets, brushes and actions before restoring Photoshop's preferences. Migrate presets, actions, and settings

 

Regards,
Sahil

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Nov 22, 2019 0
Community Beginner ,
Nov 23, 2019

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Hi Sahil, 

 

I have reset the preferences following the dialogue, then load my custom tools preset and exit photoshop. Upon restarting, it is still reverting back to default. So that doesn't solve my problem. I have also tried loading it from the cogwheel from the actual tool (refer to screenshot) instead of my usual Edit > Preset Manager > Tools. (Both method still see the custom tools reset to default upon exiting and restarting photoshop) 

2019-11-23_205800.png

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Nov 23, 2019 0
New Here ,
Nov 27, 2019

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Ive been having this same problem, ive done a fresh windows install and then installed the new photoshop version (21.0.1) and my tool presets upon loading, keep resetting to default on each restart. Which is odd since i had this version before windows reinstall and had no problem. I even saved these tools from the same version that now has that bug.

 

But, Ive found a work around for this, atleast it worked for me.


What i did was i uninstalled the new version and installed the old version of photoshop (20.0.7) and then loaded my tools and settings in it, restarted it, and saw the tools and everything worked. Then i installed the new version of photoshop (which is a separate install) and told it to use my old presets and customizations, and lo and behold, upon using the new version, the tools didnt revert back to default on restart. 


So i just uninstalled the old version, and now i can use the new version of Photoshop along with my tools.

 

Hope this solves your problem as well.

 

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Nov 27, 2019 3
Community Beginner ,
Dec 07, 2019

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Sorry for the slow reply....unfortunately this doesn't work for me either :*( i am still stuck with this annoying bug....

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Dec 07, 2019 0
Community Beginner ,
Dec 29, 2019

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This workaround fixed the problem for me.

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Dec 29, 2019 0
Community Beginner ,
Dec 29, 2019

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The question is, are you able to update or change your tools after this process? Or are they frozen to the new state?

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Dec 29, 2019 0
Community Beginner ,
Dec 29, 2019

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Are you able to change/update your tools now? Or are they stuck to the new state again? (sorry about the double post, I thought they were separate replies to different people and I am not sure if I can delete one of them :< )

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Dec 29, 2019 0
New Here ,
Dec 06, 2019

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I'm having the same problem and its driving me crazy. Adobe your program is BROKEN this is not user error please fix it. I've gone through every thread about this topic and nothing works. Just did a fresh install and the only thing it did was waste my time. I should not have to use an old version when I pay for new versions. I can't believe how little support Adobe actually provides. They've made it literally impossible to report bugs like this directly to them, you just have to hope an employee happens to see the forums??

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Dec 06, 2019 2
New Here ,
Feb 10, 2020

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I had this problem when I first updated to V21.0 and spoke to Adobe, the technician was helpful once I showed him what was happening and said it would be fixed in the next update. He didn't said which one!! I'm getting very annoyed now.

David

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Feb 10, 2020 0
New Here ,
Apr 21, 2020

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I was also told this would be fixed in 20.1.2. I have done the update and am still being reset to default every time. I'm having to spend an hour loading all my custom brushes and shapes before I can even begin working each day 

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Apr 21, 2020 0
Community Beginner ,
Dec 12, 2019

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** PUSH **


(Sometimes it feels like yelling around stuck in a deep well in the woods...)

Did somebody get response from anyone at Adobe?
This problem is VERY annoying, especially for people who have to work with tools professionally.
Is there any workaround or fix by now?

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Dec 12, 2019 2
Community Beginner ,
Dec 15, 2019

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Have exact same issue. on both Mac and Windows. 

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Dec 15, 2019 0
Community Beginner ,
Dec 18, 2019

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Exact same problem at work. And at work, I don't have permissions via Adobe Enterprise to manage my apps, so I can't revert and reinstall as described by @petramhg

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Dec 18, 2019 1