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Photoshop 2020 Home Screen is unavailable

Dec 23, 2019

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When I execute Photoshop CC 2020 (21.0.2), home screen is not shown, but black window.

Once type an [Esc] key, legacy sereen can be opened.

I guess home screen cannot be displayed by unknon causes.

I would like to get any advices how to improve this.

O/S is Windows 10 2019 November update.

 

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Photoshop 2020 Home Screen is unavailable

Dec 23, 2019

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When I execute Photoshop CC 2020 (21.0.2), home screen is not shown, but black window.

Once type an [Esc] key, legacy sereen can be opened.

I guess home screen cannot be displayed by unknon causes.

I would like to get any advices how to improve this.

O/S is Windows 10 2019 November update.

 

image.png

 

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Windows

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4.1K

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Adobe Employee ,
Dec 24, 2019

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Hi there,

 

Sorry that the Home Screen in Photoshop 2020 is showing up blank. That is not a usual experience, let us help make it right.

 

Would you mind taking a look at the steps mentioned in this article https://helpx.adobe.com/in/photoshop/kb/home-screen-loading-problem.html and let us know if that helps? You may also checkout this discussion for more details: https://feedback.photoshop.com/photoshop_family/topics/photoshop-has-gone-blank

 

Thanks,

Akash

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Dec 31, 2019

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Unfortunately, my Ps 2020 may not perform well. Whatever I did was vain.

When I returned from Ps 2020 to Ps 2019, Ps 2019 performed well.

I am going to use Ps 2019....

 

Thank you for advice.

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Most Valuable Participant ,
Dec 24, 2019

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Hi

Have you tried resetting your Photoshop preferences, you may want to backup your settings beforehand

https://helpx.adobe.com/ie/photoshop/using/preset-migration.html

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Dec 27, 2019

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My Photoshop is version 21.0.2.

And I have tried also below:

 

Uninstall & reinstall

install old version

Reset preferences setting

 

However results are the same.

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Most Valuable Participant ,
Dec 28, 2019

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Hi,

Do you see anything in "Window / Workspace / Essencials (Default)"

--
Susumu Iwasaki

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Adobe Employee ,
Feb 05, 2020

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Hi there,

 

We're really sorry for all the trouble. Check out the following troubleshooting article and try the offered suggestions: https://helpx.adobe.com/photoshop/kb/troubleshoot-home-screen-issues.html

 

Let us know if that helps to resolve your issue.

 

Thanks,

Mohit

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Feb 05, 2020

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Thanks lots for your advice.

Unfortunately, issue is not solved.

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Feb 16, 2020

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Hi, i have the same problem but I can't find this document " UXPLogs.txt " in the library

I followed all the instructions but there is nothing...

 

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Most Valuable Participant ,
Feb 16, 2020

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Hi,

/Users/user name/Library/Logs/Adobe/Adobe Photoshop 2020/UXPLogs.log

I guess, isn't there?

--
Susumu Iwasaki

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Feb 16, 2020

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Hi, 
Unfortunately no... inside the "Adobe" folder i just have another folder called "Installers"Schermata 2020-02-16 alle 19.28.31.png

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silk-m LATEST
Most Valuable Participant ,
Feb 16, 2020

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There is

"/Library/Logs/Adobe/Installers/"

 

To see

”/Users/user name/Library/Logs/Adobe/Adobe Photoshop 2020/UXPLogs.log"

--
Susumu Iwasaki

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