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erika_ees
Participating Frequently
September 23, 2020
Answered

Photoshop 21.0.1 always freeze or it´s too slow

  • September 23, 2020
  • 1 reply
  • 629 views

Hello,

 

I have some problems with Photoshop 21.0.1 version lately...It was working ok a few days ago, but now it looks like an eternity to open completely (almost 5 mins to open and to close too). Every time I open a file, it´s not updating that "Recent Files" opening page..sometimes updates, sometimes not...And it´s taking too much time to open a simple file (not too heavy, a small jpeg, for example). Plus, there is a kind of zoom that I like (on Preferences panel) that don´t work...

 

I had installed the 21.0 version before, but it was too slow and I can´t barely open because it was always crashing...so far, the version that I had not too much problem was the 20.0.10. But it´s the last version available on that list...soon they will remove that from the list...

 

Do you know which version is ok to work without too much problems? I miss my old Photoshop CS6...

 

Thanks,

 

Erika

This topic has been closed for replies.
Correct answer nikunj.m

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on? You can try updating the application to the latest version (21.2.3) to check if that helps.

 

You can also try optimizing the preferences for Photoshop to check if that helps. You can check the steps here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know if it helps!

Regards,

Nikunj

1 reply

nikunj.m
Community Manager
nikunj.mCommunity ManagerCorrect answer
Community Manager
September 23, 2020

Hi,

 

We're sorry about the trouble with Photoshop. Would you mind telling us which operating system are you working on? You can try updating the application to the latest version (21.2.3) to check if that helps.

 

You can also try optimizing the preferences for Photoshop to check if that helps. You can check the steps here: https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

 

Let us know if it helps!

Regards,

Nikunj

    E
    erika_eesAuthor
    Participating Frequently
    September 23, 2020

    Hi,

     

    I am using Windows 7, my RAM is just 4GB, my processor is Intel Core i5 3330 CPU/ 3.00 GHz, 64bits.

    I will try to ajust the preferences and see what happens...I uninstalled that 21.0.1 version and installed an older version now (20.0.10), because it was working better before.

     

    I had tried to install the most recent version a few weeks ago, but it didn´t work (simply don´t open and freeze).

     

    Thanks!

    Bob_Hallam
    Bob_Hallam
    Legend
    September 23, 2020

    With 4gb of ram you will not be able to work on larger files. Probably only very small files.  How much disk space do you have for a scratch disk?  If that is also very small then your solution is more ram and more scratch space.  

    ICC programmer and developer, Photographer, artist and color management expert, Print standards and process expert.
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