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P: Unable to update Photoshop to 22.4 Error 403

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Tried every trick… Reset and so on

same fail

{Moderator note: Edited the thread title, PS-66191}

Bug

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Mohit GoyalCorrect answer

Community Manager

Hi there,

Could you please open the Creative Cloud Desktop app and click on the "Check for Updates" option on the top right corner. You should see the Photoshop 22.4 update, go ahead install it.

Let us know if see any error message.

Thanks,

Mohit

T

Terry Kruzan

Participant

Having spent a couple of hours because Photoshop wouldn't update, I tracked the error down to it requiring Roseatta to install first. I found this resolution when installing the log recorder and it required Rosetta. Had this problem on both my Mac Studio and MacPro laptop (M2 version). why this problem showed up on this update I have no idea, but at least I've gotten everything re-installed and working. Still have to put my actions and tools back in. Extremely agravating.

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monobloclimber

Participant

Ça fonctionne ici ce matin, j'ai enfin pu mettre à jour photoshop 22.4 normalement (sans désinstaller creative cloud).

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didiermazier

Author

Community Expert

Situation back to normal here too. Ça marche! Could install French-French Prerelease.

Think the issue has been addressed by Adobe team.

Bon mais c'est sur MacBook Pro 2020 sans puce M1… Après faut voir sur M1 et PC…

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VaL Erie

Participating Frequently

Tu veux dire que même ton app creative cloud fonctionne ? Pas la mienne, elle continue à demander à être réparée en boucle.

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EGS Photography

Participant

The installation of the French update was laborious. Adobe Cloud uninstallation required, re-installation, then finally ability to update. Problem: the new version of Adobe iCloud is just as messed up as the previous one, since it regularly generates error messages asking to "repair" or "re-install" it. Impossible, for example, to install Adobe Xd regardless of the method used.

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octy83

Participant

Same issue for me.

Try everything, nothing work, installation is always failing.

Creative Cloud 5.4.5.550, Photoshop 22.3.1 (French), Mac Book Pro 2014, MacOS 11.3.1

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Mohit Goyal

Community Manager

Hi there,

Could you please use Creative Cloud uninstaller to uninstall the app, restart your machine and reinstall the Creative Cloud Desktop using the following link: https://helpx.adobe.com/download-install/kb/creative-cloud-desktop-app-download.html

Try an install the Photoshop 22.4 update and let us know if that helps.

Thanks,

Mohit

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VaL Erie

Participating Frequently

I did that and my creative cloud still doen't work correctly.

I can't open Apps from it.

I can't disconnect, or view my account (top right icon)

The cloud has problems ....

And it keeps asking to repare

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Mohit Goyal

Correct answer

Community Manager

Hi there,

Could you please open the Creative Cloud Desktop app and click on the "Check for Updates" option on the top right corner. You should see the Photoshop 22.4 update, go ahead install it.

Let us know if see any error message.

Thanks,

Mohit

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