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Photoshop brush stroke moving canvas?

Community Beginner ,
Apr 07, 2018

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Hello all, whenever I try to make a brush stroke in Photoshop CC 2018, it moves my canvas as though I'm using the hand tool rather than actually putting down a brush stroke. I've tried uninstalling and reinstalling my Intuos3 tablet drivers, uninstalling and reinstalling Photoshop with all of my preferences removed, I've tried resetting my tools to see if that would have any effect and have had absolutely ZERO luck.

I did a test run with Krita to make sure it wasn't a tablet issue and my brush strokes worked 100% fine in that program, so I think this is a Photoshop specific problem. If anyone has any pointers, please, please, please, help. Any advice would be greatly appreciated as this is an issue that only recently came up and I haven't the slightest idea why it might be happening.

Cheers.

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

Hi

No need for any of this now. Microsoft have now issued an update to fix the issue that they caused . See link in this page from Adobe:  Cannot paint with stylus when zoomed in on image | Windows 10

Dave

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Photoshop brush stroke moving canvas?

Community Beginner ,
Apr 07, 2018

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Hello all, whenever I try to make a brush stroke in Photoshop CC 2018, it moves my canvas as though I'm using the hand tool rather than actually putting down a brush stroke. I've tried uninstalling and reinstalling my Intuos3 tablet drivers, uninstalling and reinstalling Photoshop with all of my preferences removed, I've tried resetting my tools to see if that would have any effect and have had absolutely ZERO luck.

I did a test run with Krita to make sure it wasn't a tablet issue and my brush strokes worked 100% fine in that program, so I think this is a Photoshop specific problem. If anyone has any pointers, please, please, please, help. Any advice would be greatly appreciated as this is an issue that only recently came up and I haven't the slightest idea why it might be happening.

Cheers.

Adobe Community Professional
Correct answer by davescm | Adobe Community Professional

Hi

No need for any of this now. Microsoft have now issued an update to fix the issue that they caused . See link in this page from Adobe:  Cannot paint with stylus when zoomed in on image | Windows 10

Dave

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Apr 07, 2018 3
117 Replies 117
Advisor ,
Apr 07, 2018

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Sounds like the KB4089848 problem.  This Windows 10 update has caused the canvas dragging you describe. You can achieve  temporary relief from the problem by uninstalling the Windows update KB4089848 and then pausing the update process (this will give you a month of no updates). We  are all hoping that a Windows Update will be found to correct this problem.  If you look through the list of posts you will find  quite a few about this.

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Apr 07, 2018 7
Adobe Community Professional ,
Apr 07, 2018

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David, this should be fixed with Photoshop 19.1.3 update from a couple of days ago.

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Apr 07, 2018 1
Advisor ,
Apr 07, 2018

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Thanks, Trevor.  Unfortunately, my instance of the problem caused by KB4059848 has not been fixed by 19.1.3. I have that update and the problem persists.  I have had to resort to using the WinTab option helpfully mentioned by you and others (because I want to be set for the Spring Creators Update expected next week). I have seen nothing from Adobe on this problem.  Incidentally, I have checked my Painter 2018 preferences and I see that software explicitly offers WinTab.

David

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Apr 07, 2018 8
Community Beginner ,
Apr 07, 2018

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I don’t understand why there isn’t a bigger outcry over this, it’s really frustrating to have sit around and wait for the bug to get fixed. Funnily enough I didn’t have the problem until 19.1.3 and it’s really messing up my workflow. I‘m really frustrated with this.

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Apr 07, 2018 21
Community Beginner ,
Apr 07, 2018

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Thank you so much David for your insight~! Trevor, I also have the most updated version of Photoshop installed on my machine and the problem is definitely persisting. I'll give the windows update pause a try, and may try the WinTab option you suggested as well. Here's hoping something works in the meantime, because I've been losing my mind trying to get this to function properly @_@;.

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Apr 07, 2018 0
Adobe Community Professional ,
Apr 07, 2018

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Thanks for letting us know that the 19.1.3 update did not fix the issue.  We were told that it would, so that is useful information.  If using WinTab instead of Windows Ink does the job, then please let us know.   

One thing I can tell you is that I have Windows 10 and an Intuos 4, and have never experienced the issue.  In fact I just tried to force it and was unable, so I am wondering what set of circumstances causes it to happen?

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Apr 07, 2018 0
New Here ,
Apr 10, 2018

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Hey, just wanted to say the WinTab worked. I did have to find it on a Lenova website Downloads Detail ds041384 , and you also have to create a txt file to drop it into Photoshop's setting. It worked immediately and I can draw now.

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Apr 10, 2018 0
Community Beginner ,
Apr 11, 2018

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I am having the same issue, and I have my photoshop up to date.  When I first open a psd, my pen works, pressure and all.  But then a couple seconds in, or after using any other tools like the move tool or hitting the Tab key to make my canvas fullscreened, my pen stops drawing and moves the canvas around again!  Also it seems to like, try to draw, because it makes little dots or strokes here and there but it mostly is just moving the canvas around whenever I touch my pen to the screen..  Really sad since I needed to finish a project today.

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Apr 11, 2018 1
New Here ,
Apr 11, 2018

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I just got the Windows update this morning, and I now have the same issue. I hope I can unistall the last Windows update.

Just a few hours ago Photoshop was working perfectly, so that must be it.

Edit : Unistalling KB4099989 and KB4093112 solved it for me, thanks all

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Apr 11, 2018 1
Adobe Community Professional ,
Apr 11, 2018

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No need to uninstall the Windows update. Just do the following:

1. Use notepad to create a text file and type in :

UseSystemStylus 0

2. Save the file as PSUserConfig.txt in the following location
C: > Users > Username > AppData > Roaming > Adobe > Adobe Photoshop CC 2018 > Adobe Photoshop CC 2018 Settings

3. Go to the Wacom tablet properties and for Photoshop under Mapping  uncheck "Use Windows Ink"

That is it - all should now work well

Dave

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Apr 11, 2018 36
New Here ,
Apr 11, 2018

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Hi Dave, thanks. I did 1 and 2 and they worked. I didn't need to do step three.

Do you think that this issue will resolve itself with the next update? Or should I just keep that text file there for good?
Ben

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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This fixed my issues after the update, thank you!

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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Hi Dave, im wondering if you please can help me, i tried to do the solution you said, but i don't have a Roaming folder, im a PS CC 2015 user and also a Genius tablet owner, do you have some solution for me please?

Thank you

basura.jpg

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Apr 11, 2018 0
Adobe Community Professional ,
Apr 11, 2018

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Hi

I am not sure why you are not seeing the standard three folders in AppData. Normally you would see these :

I'll copy in JJMack    to see if he can help. He has great knowledge of Windows.

Dave

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Apr 11, 2018 3
Community Beginner ,
Apr 11, 2018

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Gaiantt: Open Windows Explorer, navigate to the user folder where the Roaming folder should be, and try making sure "Hidden Items" is checked at the top of the Explorer toolbar:
hidden.jpg

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Apr 11, 2018 3
Community Beginner ,
Apr 11, 2018

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Thanks Dave for this solution. I reinstalled the removed Windows Updates and did your steps above.

I had some trouble finding the step 3 setting, but I found it under the Calibrate tab:

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Apr 11, 2018 1
New Here ,
Apr 11, 2018

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Hi and thank you . I checked it and it doesn't appear neither 😕

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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Thank you

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Apr 11, 2018 0
Community Beginner ,
Apr 11, 2018

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Hey GaiantT!

Maybe try to open the roaming folder through entering %appdata% in the windows search bar

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Apr 11, 2018 0
Adobe Community Professional ,
Apr 11, 2018

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Dave, I did your fix - thanks. I noticed this affected all my installed CCs, but not on CS4. CC2015 (32-bit) had the Hand tool itself broken - dragging it made the scroll bars turn white. Everything seems to be copacetic now, except 2018 is the only version with Stylus dynamics. If I drop copies of the text file into the appropriate folder, will that bring the dynamics back? What about CS4?

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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Thanks guys, your solution with the .txt file and pointing to the hidden folders was spot-on! Worked without having to uninstall the Windows 10 updates mentioned! Big thanks!

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Apr 11, 2018 2
New Here ,
Apr 12, 2018

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This totally worked, and actually improved the stylus performance, at least in my case because i would work with the "windows ink" activated and would always malfunction while working, like opening optical keyboard and so.

Really, thank you

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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Hi and thank you, but did'nt work neither

Im litterally stressed out with this haha, also this start happening since yesterday's evening, should i uninstall something?

win.png

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Apr 12, 2018 0
New Here ,
Apr 12, 2018

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Thanks Dave!

Worked for me.

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Apr 12, 2018 0
Community Beginner ,
Apr 12, 2018

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Had the same problem as described above.
Only after uninstalling KB4093112 I got it fixed.

Still. Annoying.

Regards

JP

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Apr 12, 2018 0
New Here ,
Apr 14, 2018

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The .txt file to swap to WinTab worked for me!  Thank you. 

Using Win10, Photoshop CC 2018 19.1.3, Wacom Intuos Pro M with 6.3.29-6 drivers.

Last updates Windows updates were are KB4093110, KB4093112, KB4088785, KB4088776.

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Apr 14, 2018 0
New Here ,
Apr 14, 2018

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Hi Dave, tried this with not much success. The pen works but PS is not recognizing pen pressure. I am using a Surface not a wacom tablet. Thanks, this is incredibly infuriating. Tried installing a wintab driver but no clue where it went

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Apr 14, 2018 0
New Here ,
Apr 08, 2018

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hi. I have also the same issue, but I have already install the updated window... how do I make it go back??? I am really stuck..

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Apr 08, 2018 0
Advisor ,
Apr 08, 2018

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To uninstall KB4089848 go to Control Panel/Program and Features/View Installed Updates/ then uninstall KB4089848. Then go Settings/Update and Security/Windows Update and open the last item on the page "Advanced Options".  Switch on Pause Updates.  This will give you a month with no updates and prevent Windows from immediately trying to reinstall KB4089848. This is just a temporary workaround.  I guess you need to keep checking back here to see if there is a solution to the problem posted. I too am waiting for the solution.

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Apr 08, 2018 6
Community Beginner ,
Apr 10, 2018

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Just wanted to chime in and say that David's workaround definitely worked for me. Hoping that either Windows or Adobe comes out with a fix for this soon. Thank you all for your help~! If any of you discover a more permanent solution, please let me know on this thread. It would be greatly appreciated!

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Apr 10, 2018 0
Advisor ,
Apr 10, 2018

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(Thanks to other posters' suggestions) I'm using the WinTab driver instead of Windows Ink. This gives full pen control (so far as I can see).  Photoshop has not complained and is functioning properly (I think).

Here is how to add WinTab to Photoshop:

https://www.youtube.com/watch?v=F3MlhIaK-y0&feature=youtu.be&t=598http://

Go to about minute 10.

I was sceptical about doing this until (a) I saw that Corel Painter 2018 formally gives you the option to use WinTab (b) others here were using the WinTab driver (c) it seems to be working ok and (d) there is no sign I can see of Wacom, Adobe or Microsoft producing a new solution.

I'm sceptical about making these sort of changes because I don't really understand how they work, but in this case I risked it.  Seems to be ok, with KB4089848 reinstalled and updates back on.

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Apr 10, 2018 5
New Here ,
Apr 10, 2018

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I am also having this issue on windows 10, running KB4099989. Photoshop CC 2017 on a Wacom Citiq 24HD, just updated to driver 6.3.29-6. Just ran into the issue today after updating.

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Apr 10, 2018 3
New Here ,
Apr 10, 2018

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Can you give me a direct link to download Win Tab? I couldn't find it in the original video link you give. Thanks in advance!

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Apr 10, 2018 0
Adobe Community Professional ,
Apr 10, 2018

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David I moved to WinTab on advice from Guillaume Stordeur, the Lazy Nezumi author.  He said that WinTab worked better AFAHCT from Windows 8.1, and the same with Windows 10.  It's a wee bit of a pain in that you have to remember to move or copy the systemstylus text file after major Photoshop updates.  It has also been known to confuse people after you link to directions for CC 2015, and the user is using a later version.  More than one person has come back to the forum and complained that they put the text file in the advised folder, and it didn't work for them with CC 2018 or whatever.  Go figure. 

I have to say this bug is worse than average, and seeing that it is affecting the Microsoft Windows Ink API, it's a pity that so many people have come to this forum complaining about Adobe instead of Microsoft and Wacom.  Still it could be worse.  We could be using Chinese non Wacom tablets, and feel lucky if they worked at all!

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Apr 10, 2018 1
Advisor ,
Apr 11, 2018

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Thanks, Trevor.  These are important points.  I wondered if the WinTab file would survive a CC update.  I guess it would have to be re-created.  I see the Wintab file as a workaround with a proper solution being much preferable - as this is a problem in Photoshop I do see this as of interest to Adobe - there is no problem with Corel Painter 2018 which also offers you the option  in Preferences to use WinTab.  Maybe Photoshop should do the same?  I'm just keeping my fingers crossed...

NB I see from another thread here that some people are finding another update is causing the problem - KB4093112.

This is very frustrating.

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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I just want to thank you on behalf of one of my best friends. She was having a fight with her tablet and was worried it was broken when she found this solution. Thank you so much for posting and helping us out!

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Apr 11, 2018 0
Advisor ,
Apr 11, 2018

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I'm glad it helped her.

David

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Apr 11, 2018 0
New Here ,
Apr 14, 2018

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Thank you, it helped!

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Apr 14, 2018 0
Community Beginner ,
Apr 15, 2018

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Thanks, David - this worked! The pen was moving my canvas instead of being a brush/eraser. The WinTab txt file video worked!

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Apr 15, 2018 0
New Here ,
Apr 12, 2018

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Thanks, uninstalling the recent updates helped

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Apr 12, 2018 0
Community Beginner ,
Apr 09, 2018

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Was on a job today and wound up discovering this same issue after installed updates this morning. Waiting for a solution to this bug. I wound up using clip Studio to finish my job. 

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Apr 09, 2018 1
Community Beginner ,
Apr 10, 2018

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I don't have KB4089848 in my update history, yet I'm experiencing this problem as well. My most recent updates (installed today) are KB4093110, KB4093112, KB890830, and KB4099989. Am I missing something?

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Apr 10, 2018 3
Community Beginner ,
Apr 11, 2018

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I had the same problem after I installed the following Windows updates: KB4093112 and KB4093110.

After removing KB4093112 the problem disappeared!

Hope we can find a permanent solution with this KB installed, for now I leave this one off my PC.

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Apr 11, 2018 2
New Here ,
Apr 10, 2018

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I also do not KB4089848, but do have KB4099989. This is so incredibly annoying. Please fix this asap.

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Apr 10, 2018 1
New Here ,
Apr 11, 2018

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I`m using the surface book and have the very same problem after the latest windows update. I dont have KB4089848 but I'll uninstall all recent updates since the  WinTab fix didnt work for me, nor did it mae it better to install the latest PS update...

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Apr 11, 2018 0
New Here ,
Apr 11, 2018

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Hi there,

I was the same, in that I didn't have the KB4089848. I tried to uninstall a flash update that came with the most recent update and that seemed to work. Maybe give that a try?

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Apr 11, 2018 0
New Here ,
Apr 12, 2018

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I uninstlled the latest updates and that worked for me

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Apr 12, 2018 0