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ThomasBB
Known Participant
Nov 6, 2013 8:48 AM UTC
Question

Photoshop can't print A3?

Hi,

We have a computer at the office, where Photoshop is unable to print A3. It's running the same configuration and print-drivers as our other computers.

Symptoms are as follows:

1. Create new document (choose A3 as size)

2. Draw something

3. Hit Ctrl+P to print

4. The preview window shows A4-size

5. Go to Printer Settings - I'm unable to select A3 as the paper size.

We have tried the following:

1. Deleting the printer and reinstalling it (it's a networked printer installed on our print-server)

2. Deleting the Photoshop-preferences

We can print A3 from Illustrator, Indesign, Word etc. with no problems whatsoever, which leads me to the conclusion that it's a Photoshop-issue.

Have anyone ever seen this before?

Thanks,

Thomas

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    16 replies

    Poch Designs
    Poch Designs
    Participant
    Jul 25, 2015 11:30 AM UTC

    Hi

    Im having the same problem.  I have my page set up as A3, the printer has the A3 paper set in a designated tray.  When I click the print settings, it tells me my paper is there but when I print it, it prints only an a4 section of the image.

    Did you sort your issue out?

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    gener7
    Community Expert
    gener7Community Expert
    Community Expert
    Nov 6, 2013 9:32 AM UTC

    Does your printer have two trays? Maybe Photoshop is seeing a tray that holds A4 and similar size papers,and you would have to direct it to the proper large format tray. I have that kind of printer and sometimes I have to move the tray select from Auto to tray one, my large format tray.

    Hard to say though. Can you supply a screenshot of the Printer Settings dialog Photoshop uses?

    Gene

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    ThomasBBAuthor
    Known Participant
    Nov 6, 2013 10:11 AM UTC

    Hey Gene,

    It has four trays actually. I have tried forcing it to print to a tray containing A3 paper, but that results in an error on the printer, since Photoshop tells it to print an A4-document on A3 paper.

    I'll get a screenshot of her print settings later, but for now you can see mine:

    On her computer, that field is greyed out - almost like it's hardcoded to "A4".

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    ThomasBBAuthor
    Known Participant
    Nov 6, 2013 10:24 AM UTC

    Seems like I have to do a reinstall of Photoshop. When it saves files, it's no longer putting the correct file extension (*.psd) in the filename, which is a PITA...

    Gonna try it and report back.    

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