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T
The Birdman of Panama
Known Participant
August 3, 2018
Question

Photoshop CC 2018 opening slowly

  • August 3, 2018
  • 3 replies
  • 6049 views

Is anyone else having this issue? Photoshop use to open in a blink on a fast SSD. Now, it takes between 15 and 35 seconds to open, most often slowing down while initializing panels and menus. By the way, once Photoshop is open, it flies. It's just the startup that is dog-slow.

I've done everything advised by Adobe to speed up Photoshop startup:

  • Reset preferences
  • Skip loading third-party plug-ins
  • Used the Adobe CC removal tool to uninstall Photoshop, then reinstall with no plug-ins and no restorations of presets, brushes, or any other extras.
  • Placed the Photoshop scratch disk on the fastest SSD, and the operating system page file on a separate SSD.
  • Tried with the graphics card (Nvidia 1070) both enabled and disabled.

My computer has the latest update of Windows 10 Professional. It's running a six-core Intel Extreme processor, 64 GB of RAM with 32 GB allocated to Photoshop, and a Samsung 960 Pro NVMe SSD. It's a clean system; very few startup programs in Windows, and blazing speed everywhere else.

This is a head-scratcher. Photoshop should open in two or three seconds on a system like this. Any ideas what's going on?

    This topic has been closed for replies.

    3 replies

    M
    Mantis376
    Participating Frequently
    August 4, 2018

    Hi there,

    I had a similar issue, and I finally worked out it was due to a windows update and my graphics cards drivers requiring an update. Which graphics card are you using may i ask?

    T
    The Birdman of PanamaAuthor
    Known Participant
    August 5, 2018

    Mantis376  wrote

    Hi there,

    I had a similar issue, and I finally worked out it was due to a windows update and my graphics cards drivers requiring an update. Which graphics card are you using may i ask?

    Thanks for the tip. I had already updated my Nvidia 1070 to the latest software last week. OS and all software are up-to-date, as is SSD and BIOS firmware. The investigation continues...

    M
    Mantis376
    Participating Frequently
    August 5, 2018

    Ah ok. Have a play with these...

    - Do you have the 'work space' loading upon startup? Try turning that off if so.

    - In any of the Adobe programs that have the "Start Workspace" that opens when launched, Open the program, Go to "Preferences" then "General" and Uncheck: "Show Start Work Space when no documents are open"

    - Disable all dynamic swatch libraries. Save a new workspace, under Window, Workspace, New Workspace... and try that.

    - Here's hoping you have a dedicated 'work in progress' folder. Try creating a new folder in the first level of your WIP, with your initials or something small, then move all your work into there. If it speeds up then it is to do with how Windows is allowing access to your files for PS I believe.

    - Do you use a Wacom? Might need an update

    - Do you use CC libraries? Maybe reinstall the CC app.

    - Are you linking to any Dropboxes or the like? Unlink for now, then check file sizes

    - Do you have Premeire installed? Try uninstalling along with it's media convertors

    Let me know how you get on, if any of these help at all, and how and we can go from there

    Cheers

    Rob

    Levaneng
    Levaneng
    Participant
    August 3, 2018

    Today I formatted my PC, installed Windows 10, downloaded Photoshop from the Creative Cloud app, and I'm with the same issue. After looking for different threads of this topic, I'm almost sure that this is a problem of compatibility with the recent versions of Photoshop and the graphics processor.

    This is the configuration of my PC:

    - Windows 10 Pro 64-bit (Version 1803, OS build 17134.191)

    - Intel Core i7-4790K 4.00GHz

    - 16GB RAM

    - NVIDIA GeForce 970/PCIe/SSE2 (Driver 398.82)

    And this is the settings of the graphics processor in Photoshop

      T
      The Birdman of PanamaAuthor
      Known Participant
      August 3, 2018

      I have the same graphics settings and a very similar graphics card to Levaneng. Hmm...

      JJMack
      Community Expert
      JJMackCommunity Expert
      Community Expert
      August 3, 2018

      When you start Photoshop watch the little informational messages that are being display in the Splash screen information.  Does any start up process seem to take a long time.   Have you load a lots of extras into Photoshop like large patterns, brushes, actions and scripts.  Some of them may take time to load or initialize when you start Photoshop.  It is not always third party plug-ins that slows down Photoshop startup. Also resetting Preferences does not reset all preferences. Things you add like Brushes, patterns, scripts will not be removed as far as I know.  Does help>System Info show any problems?

      JJMack
        T
        The Birdman of PanamaAuthor
        Known Participant
        August 3, 2018

        Thanks so much for the quick reply. I have no additional brushes, patterns, or scripts. The CC Cleaner reset everything, not just preferences. It reset brushes, patterns, workspaces, the works.

        When starting, Photoshop hangs the most on "initializing menus" by far, taking up to 15 seconds on this step. Second-slowest is "initializing panels."

        Just to make sure there were no conflicts with other apps, I shut down everything else--even every little app in the Windows system tray. I also don't have an aftermarket anti-virus. At that point, not one thing was running on the machine. Same result with Photoshop. I've been with Photoshop since CS2, and this is the first issue I've ever had with startup. It's been this way since the last update.

        Help>System Info shows no problems. It lists the attributes of a rocket-powered computer, and at the end, shows what's below (Photoshop is bone-stock right now):

        Optional and third party plug-ins: NONE

        Duplicate and Disabled plug-ins: NONE

        Plug-ins that failed to load: NONE

        Extensions:

           com.adobe.inapp.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseStock.html”

           com.adobe.Butler.backend  2.0.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.Butler.backend\index.html”

           Libraries  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\index.html”

           New Document  2.2.1 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.2.1\fnft.html?v=2.2.1.30”

           com.adobe.inapp.typekit.purchase  1.0.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_2_14_207\purchaseTypekit.html”

           Start  2.3.0 - from the file “C:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.3.0\index.html?v=2.3.0.58”

           Adobe Color Themes  6.1.0 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.KulerPanel.html\index.html”

           Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

           Export As  3.1.2 - from the file “C:\Program Files\Adobe\Adobe Photoshop CC 2018\Required\CEP\extensions\com.adobe.photoshop.crema\PSPanel\dialog.html”

        Installed TWAIN devices: NONE

        JJMack
        Community Expert
        JJMackCommunity Expert
        Community Expert
        August 3, 2018

        That seem strange that is normally one of the last process and is normally quite fast.   Try switching to a different workspace. Edit you preferences uncheck show start workspace. Then close and start PS does it open faster? I do not use the start workspace.

        JJMack
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