Started from last night, Photoshop keeps crashing after launch, the time varies from immediately to about one minute, regardless of the task being done. The last time it runs normally was one or two days beforeCrash report: https://pastebin.com/raw/F2n0CR8JSniffer: https://pastebin.com/raw/qL7qQ3N7Fixes I've tried but doesn't workUpdate graphic driver to latest versionRun only on intergrated processorRun only on dedicated processorRun without using graphic processorClose Google ChromeRun in compatibility modeRestart computerInstall older version CC 2018Do nothing after launch, keep it idleUninstall most recent Windows updateUsing CC Cleaner and reinstallSet Drawing Mode to BasicClose Learn panelOther CC apps runs normally

A

Anonymous

Answered

Photoshop CC 2019 keeps crashing shortly after launch

Forum|Forum|7 years ago
November 2, 2018
5 replies
24108 views

Started from last night, Photoshop keeps crashing after launch, the time varies from immediately to about one minute, regardless of the task being done. The last time it runs normally was one or two days before

Crash report: https://pastebin.com/raw/F2n0CR8J

Sniffer: https://pastebin.com/raw/qL7qQ3N7

Fixes I've tried but doesn't work

Update graphic driver to latest version
Run only on intergrated processor
Run only on dedicated processor
Run without using graphic processor
Close Google Chrome
Run in compatibility mode
Restart computer
Install older version CC 2018
Do nothing after launch, keep it idle
Uninstall most recent Windows update
Using CC Cleaner and reinstall
Set Drawing Mode to Basic
Close Learn panel

Other CC apps runs normally

This topic has been closed for replies.

Correct answer

UPDATE

The problem seems to go away after I uncheck "Use Graphic Processor" and relaunch Photoshop. (I didn't do it last time)

Still have no idea why the problem suddenly occur as I haven't made any change to graphic driver recently

W

Willem243

Participant

Go to preferences/general and disable home screen

lreddy786

Participant

Thanks all

A

Anonymous

I've reinstall graphic driver, turn "Use Graphic Processor" back on the the problem went away. I don't think the graphic driver was the cause, however.

mglush

Community Expert

But you are back up and running, right? Something you did made the difference.

Let us know if the problem persists. And Yay! to being back up and running!

M

A

Anonymous

Correct answer

UPDATE

The problem seems to go away after I uncheck "Use Graphic Processor" and relaunch Photoshop. (I didn't do it last time)

Still have no idea why the problem suddenly occur as I haven't made any change to graphic driver recently

mglush

Community Expert

Yay! At least that is a step in the right direction. You will probably want to check with the manufacturer to see if there is an update, or if you need to replace it.

mglush

Community Expert

If you are having the same problem with PS 2018, then the problem sounds like something other than Photoshop. Do you have an older version of PS on your computer that you can test (other than 2018)? Did you run 2018 before you upgraded to 2019?

What are you doing shortly after it launches? Is it the same thing every time? Has it always been this way after installing 2019? If not, is there something other than the Windows update that you noted above that you also installed?

We what to help! Let us know,

Michelle

A

Anonymous

Do you have an older version of PS on your computer that you can test (other than 2018)?

No I don't have.

Did you run 2018 before you upgraded to 2019?

Yes, and both work fine until last night

What are you doing shortly after it launches?

Opening a psd, or create a document, or doing some clone stamp/erasing. I cannot do much because it quickly crashed

Has it always been this way after installing 2019?

No, just from last night

If not, is there something other than the Windows update that you noted above that you also installed?

qbitorrent client, Dell SupportAssist

mglush

Community Expert

Is there a way to uninstall the Dell Support Assist or go back to the older one? I have found that whatever the last thing I did before things went wonky was the problem. Can you disable it? (I am on a mac, so I am not much help in the windows hardware issues).

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