Inspiring

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Photoshop CC 2019 New document window not working

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For anybody having trouble creating new documents in the latest 2019 build of Photoshop, you're not alone. Doesn't matter if I select a custom document or a saved template the New Document interface only provides options to 'Cancel' or 'Save Preset'...neither of which allow you to create a new document. The only work around I've found so far is to go to preferences > general and select 'Use legacy "New document" Interface'. Photoshop has been reinstalled, computer restarted and still remains an issue.

The amount of bugs in this new version really makes me think Adobe should invest in some hardcore exterminators....or maybe test the update first before rolling this out to paying customers. I understand its a seriously complex bit of software, but being unable to create a new document....that's one of the first tasks and apparently has been overlooked. Performance is so slow compared to previous versions (which have been getting slower anyway)...on top of that changing the way undo and transform works is just bizarre. Don't get me wrong I'm 100% an advocate for having consistency across the shortcuts in the suite, but the fact there's not even consistency in how the transform command works within Photoshop itself is inexcusable. Don't hold shift to constrain proportions on image layers, but do hold it for shape or Photoshop vector layers.....what!?!

Rant over....for now

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kathyking333Correct answer

Participant

Yes, this is an issue with the new version, but this is the work around that solved the issue. Not ideal, since you don't get the same "new" window as the update, but it works. Go to your Preferences and under General, check the box Use Legacy "New Document" Interface.

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jeffk78581904

Participant

Similar issue here. I hit new document and it's completely blank. Brand new install, reset preferences to no avail.

This post showing to change to the legacy dialog has been extremely helpful. I can't believe photoshop even made it past any kind of quality control.

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Anonymous

Hi

Have you tried resetting Photoshop preferences

Also try updating your GPU driver from the manufacturers website

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Shawn Zeilenga

Known Participant

I also have a problem with the "Create New" Dialogue Window. I can't select the color mode (which isn't the biggest issue since it can also be changed in the Image>Mode Menu) The area is unresponsive.

The other issue is that when I select "Create" nothing happens. I can click it 5 times and it doesn't do anything. It only happens when I select "Close" after clicking "Create" that a new document is created. Also, however many times I clicked the "Create" button before clicking "Close", that is how many documents will open. Seems to be an annoying bug.

Thanks

Shawn

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Muqqarib Hassan

Inspiring

Hi,

Can you please tell us which error you are facing when you try to create new doc ?

Thanks.

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twinbrushAuthor

Inspiring

Its all in the original post mate

I don't get an 'error'...I just don't get a new document when I click 'create' nothing happens. Its fine, im going back in time to a version that worked

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technicale47785008

Participant

I get the same problem, the Create new window comes up but the Create button simply doesn't work. Everything else works, you can set image size etc, just the button is dead. Using the legacy window fixes it. You would really think that something this basic wouldn't get through bug testing...

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