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Photoshop CC rotate tool useless, "openGL enabled document" errors

New Here ,
Aug 31, 2018

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I updated my MacBook Pro to High Sierra, Working on a document in Photoshop I realized my rotation tool doesn't work anymore. I have the latest version of Photoshop CC.

Hi arnaudg2980557,

Sorry that you're getting an "OpenGL document error" while using the rotate tool.

Could you please take a look at this similar discussion works with OpenGL enabled document windows error in Photoshop CC 2014 and let us know if that helps? Also, which version of Photoshop are you using?

You may also refer the troubleshooting steps mentioned in Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

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Photoshop CC rotate tool useless, "openGL enabled document" errors

New Here ,
Aug 31, 2018

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I updated my MacBook Pro to High Sierra, Working on a document in Photoshop I realized my rotation tool doesn't work anymore. I have the latest version of Photoshop CC.

Hi arnaudg2980557,

Sorry that you're getting an "OpenGL document error" while using the rotate tool.

Could you please take a look at this similar discussion works with OpenGL enabled document windows error in Photoshop CC 2014 and let us know if that helps? Also, which version of Photoshop are you using?

You may also refer the troubleshooting steps mentioned in Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

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Adobe Employee ,
Aug 31, 2018

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Hi arnaudg2980557,

Sorry that you're getting an "OpenGL document error" while using the rotate tool.

Could you please take a look at this similar discussion works with OpenGL enabled document windows error in Photoshop CC 2014 and let us know if that helps? Also, which version of Photoshop are you using?

You may also refer the troubleshooting steps mentioned in Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Thanks,

Akash

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New Here ,
Aug 31, 2018

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Hi

I'll check that out. Stay input please. Will get back to you in a sec.

Thank you

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New Here ,
Aug 31, 2018

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I saw that link " works with OpenGL enabled document windows error in Photoshop CC 2014"

second image is a Cyrillic screenshot.

My rotate tool has been working just fine for 5 years until today. I have the latest PSD CC version.

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New Here ,
Aug 31, 2018

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I fixed the problem.

When Rotate tool doesn't work due to openGL window issue. when I went to PSD preferences/performences, the advance settings was disabled. I couldn't get in.

I closed and re-opened the program and this option was enabled. I checked the use Graphic processeor (that was not working before) and now it's fine.

I have no clue why the option was disabled since I never opened that menu before... Oh well.

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New Here ,
Apr 01, 2020

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This happened to me however my advanced settings are still disabled 😞 

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New Here ,
Aug 02, 2020

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None of these options fixed the problem in my Photoshop. I use a Macbook Pro Late 2011 and it is already the second update that gives the rotate tool a problem.

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New Here ,
Aug 04, 2020

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My Rotation tool is not working as of 8/4/2020. Please help to find the cause of this problem as it is a huge disadvantage in my design work.

 

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New Here ,
Aug 04, 2020

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Usually a restart of the PC fixes this. But wont stop happening to me as well. Windows 7 PS 2020.  8/4/2020

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New Here ,
Aug 12, 2020

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It's not working for me, either, and there is nothing anywhere that even giving me the option to enable OpenGL, which everything on the internet has been telling me to do.

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New Here ,
Sep 17, 2020

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I am using an iMac (27-inch, Mid 2011) and I have upgraded to Photoshop (21.2.3). My rotation tool is not working, when I try to use the rotation tool a window pops up saying "Could not complete request because it only works with OpenGL enable document window".

Screen Shot 2020-09-17 at 8.51.15 PM.pngI researched tutorials on how to fix this problem. I did go to Photoshop > Perefence > Performance. I could not find the drive under the Detected Graphic Processor. 

Screen Shot 2020-09-17 at 8.51.53 PM.png

I clicked on Advanced Settings and the checkbox for OpenGL and two other checkboxes are greyed out.

Screen Shot 2020-09-17 at 8.52.02 PM.png I uninstalled and reinstalled photoshop and nothing happened. I unchecked Use Graphics Processor and shut off photoshop and that did not work either. I read other instructions saying that my GPU drive could be outdated? I am having a hard time figuring this problem out.

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New Here ,
Sep 22, 2020

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I have the exact same problem- I also upgraded to the newest photoshop, and it also doesn't show my drive under preferenes performance. Working with windows 10, gpu NVDIA quadro 4000

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