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A
andrewf47517960
Participant
October 23, 2020
Question

photoshop crashes when picking new color in a gradient shape

  • October 23, 2020
  • 5 replies
  • 1346 views

This has been an ongoing issue for the last 3 months and i have lost alot of time and work. 

sometimes when i make a shape into a gradient and i dubble click on the color to open the color picker and try and pick a new color the whole program just freezes and i get the beach ball of death.

 

does anyone else have this problem or know of a fix, becuase its costing me lots of time and money.

This topic has been closed for replies.

5 replies

Y
Yaroslau
Participant
November 10, 2023

Photoshop 2023. First launch causes shutdown after gradient setting. Next launches work nice. Repeat every reboot. 

Y
Yaroslau
Participant
November 10, 2023

UPD. Not only first PS launch causes that problem. AFter clicking on "ok" in gradient setting menu PS crashes

    M
    Adobe Employee
    Matt Fuerch
    Adobe Employee
    November 13, 2023

    Thanks for reporting this. Which Ps version are you on (e.g. 25.1.0)? Mac or Windows? And what is the set of steps you're using to choose a gradient - are you using the gradient tool, or the gradient preset panel, or something else?

    PECourtejoie
    Community Expert
    PECourtejoieCommunity Expert
    Community Expert
    September 16, 2022

    If anyone has still the problem: which color picker is selected in the preferences/General ? 
    Which troubleshooting steps have been done? reset the tool with a right-click in its icon on the option bar?

    One can also try to deactivate the native canvas in the preferences, then restart.
    Maybe Try to restore your preferences to the default using this manual method:
    https://helpx.adobe.com/photoshop/using/preferences.html#Manually it lets you keep a copy on the desktop that you can use to revert the process if it did not change the problem.

    T
    the_lenster
    Participant
    April 19, 2021

    This is still an issue.  Any updates?

    Avi Shpayer
    Avi Shpayer
    Participant
    September 16, 2022

    Yes, this is still happening every time. Open a new photoshop file, add any shape, change the color to gradient and add another color to the gradient, then try to change the gradient rotation.

     

    This only happens on my Windows PC machine, on my MacBook, this doesn't happen.

     

    Adobe Photoshop Version: 23.5.0 20220809.r.669 0e07917 x64
    Operating System: Windows 11 64-bit
    Version: 11 or greater 10.0.22000.856
    System architecture: Intel CPU Family:6, Model:5, Stepping:5 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading
    Physical processor count: 8
    Logical processor count: 16
    Processor speed: 2904 MHz
    Built-in memory: 32685 MB
    Free memory: 25442 MB
    Memory available to Photoshop: 25124 MB
    Memory used by Photoshop: 85 %
    Crash Handler: Adobe
    DCX Version: 6.7.1
    SAM SDK Version: 2.0.0-main.1351
    ACP.local Status:
    - SDK Version: 2.7.1.1
    - Core Sync Status: Reachable and compatible
    - Core Sync Running: 5.17.9.1
    - Min Core Sync Required: 4.3.66.28
    Live Edit Client SDK Version: 3.90.3
    Content Credentials is disabled
    Content Credential Helper Version: Not Available
    Manta Canvas: Enabled.
    Alias Layers: Disabled.
    Modifier Palette: Enabled.
    Highbeam: Enabled.
    Wintab Digitizer Services
    Spec Version 2.0
    Impl Version 2.0
    Num Devices 1
    PSUserConfig entries:
    - K uSty UseSystemStylus 0
    Image tile size: 1028K
    Image cache levels: 6
    Font Preview: Medium
    HarfBuzz Version: 2.8.1
    TextEngine: Unified Text Engine
    ======= GPU
    Native API stable: True
    OpenGL API stable: True
    OpenCL API stable: True
    GPUDeny: 0
    GPUForce: 0
    useGPU: 1
    useOpenCL: 1
    isGPUCapable: 1
    GPUName: NVIDIA GeForce RTX 3060 Ti
    GPUVendor: NVIDIA
    IsNativeGPUCapable: 1
    IsOpenGLGPUCapable: 1
    IsOpenCLGPUCapable: 1
    HasSufficientRAM: 1
    GPU accessible RAM: 8,441 MB
    Required GPU accessible RAM: 1,500 MB
    UseGraphicsProcessorChecked: 1
    UseOpenCLChecked: 1
    Windows remote desktop: 0
    Display: 1
    Display Bounds: top=0, left=0, bottom=1080, right=1920
    Display: 2
    Display Bounds: top=0, left=1920, bottom=1080, right=3840
    ------- Sniffer output

    A
    aneschutz
    Participating Frequently
    January 22, 2021

    Here I have the same bug for months! I loose a lot of work and time because this issue.
    I've updated the Mac OS, and also the Photoshop, and it's still happening. 

    In all types of file. Please someone fix it!

     

    iMac 27"

    Big Sour 11.1

    Core i5

    24GB ram

    Photoshop 22.1.1

    Joely10623436
    Community Expert
    Joely10623436Community Expert
    Community Expert
    October 23, 2020

    Can you be more precise on your Setup? Hardware/Software/OS? -> Does this happen in ALL files or just a certain type?
    (e.g. CMYK/RGB, Resolution, 8/16bit, TIFF/PSD).

     

    I recommend to reset Photoshop and see if the issue is gone…

    A
    andrewf47517960Author
    Participant
    October 23, 2020

    Im running the newest photoshop updates over the last few months, all files doesnet matter what type. and i have reset photoshop several times and the issue keeps coming back.

     

     

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