Participating Frequently

Question

Photoshop File Crash When Zooming

Forum|Forum|5 years ago
September 15, 2020
7 replies
8089 views

See video. One file will crash while zooming in and out. Photoshop is still responsive though, because you can see the zooming percentages change in the document tab. The other files in Photoshop will zoom in and out fine. This isn't a one time glitch. It happens multiple times a day.

Mac Version 10.15.6

Photoshop Version 21.2.2

Problem.zip

This topic has been closed for replies.

K

Kladovka34931335m0g3

Participant

Hello there! I have found a solution to this problem and I hope it will help you too. Navigate to "Preferences" > "Tools", and turn off the "Enable Flick Painting" option. This works for me anyway.

J

jhcilleyAuthor

Participating Frequently

This is now happening with Illustrator too.

J

Jon24898466gjyh

Participant

Now this is happening on the latest version of InDesign. On the latest version of MacOS. On the newest Macbook Pro available.

Screen_Recording_2022-11-01_at_9-57-43_AM.zip

J

jhcilleyAuthor

Participating Frequently

Update update update...

Mac OS Big Sur 11.2.3

Photoshop Version 22.3.0

The problem still persists. See attached video.

Someone please help.

Screen_Recording_2021-03-20_at_4-13-27_PM.zip

War Unicorn

Community Expert

I'm still leaning towards a driver issue. It's the only thing I can think of that can explain that. (*Maybe* a corrupt document? It does it on the one but not the other. Does it do it every time on other documents or document types?)

What stinks is that you guys can't roll back to another driver; you're stuck with what you have until a new version gets released.

J

jhcilleyAuthor

Participating Frequently

It's definitiely not the file. It happens with any document. The video I shared at the beginning of this post is completely different than the one I posted a couple days ago.

I don't think filetype matters. But these are all .psd files. I need my layers...

I have noticed that using the pen tool and zooming in and out (with command+mouse up/down) usually triggers it for me.

I have made Apple aware. I have heard nothing back from them.

https://discussions.apple.com/thread/252530257

We're going on six months and several updates without a solution...

J

jhcilleyAuthor

Participating Frequently

Done.

https://discussions.apple.com/thread/252530257

J

jhcilleyAuthor

Participating Frequently

Photoshop is becoming more and more worthless by the update. See attached. That box is moving on its own when I click an item on the toolbar. This is the most recent version of Photshop. How is anyone supposed to work like this?

Screen_Recording_2021-03-06_at_1-06-39_PM.zip

War Unicorn

Community Expert

This is (what seems like) the millioneth time I've noticed Mac users having GPU issues (probably due to drivers). It's not the first time; I recall a Mac-specific GPU driver issue during the earlier days of Photoshop CC. (Made the document appear digitally scrambled.)

Someone should petition Apple to get working with Adobe on this issue because I sure as anything would.

J

jhcilleyAuthor

Participating Frequently

I just updated to Big Sur. All Apps are updated. Problem continues to follow me through version after version. Is anyone out there actually reading this...?

C

caitlinl51241485

Participating Frequently

I am also having a similar problem. Currently attempting to work on a client project and getting grey blocks everywhere, along with lagging. No crashing fortunately, but still frustrating. I'm not sure how to address it at this point.

c.pfaffenbichler

Community Expert

Does Zoom work when it’s not scrubby?

Does turning off »Use Graphics Processor« in the Performance Preferences (Photoshop > Preferences > Performance > Graphic Processor Settings) and restarting Photoshop have any bearing on the issue?

J

jhcilleyAuthor

Participating Frequently

I personally hate scrubby zoom. I will try to see if I can turn it on the next time it crashes. My first thought was the graphics processor too. I have it turned on in Photoshop. So you're telling me to turn it off...? That's disappointing... It's one of the more expensive features on this computer and I can't even use it...?