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Photoshop file disappeared after being saved

New Here ,
Jan 24, 2017

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I've been working on a project for several days and I saved it each time before leaving my laptop, but today when I went on the file was nowhere to be found. On the other day's when I would open Photoshop the file would be in the "recent files" tab and I could continue where I left off. I've tried searching under all my files on my MacBook but I still cannot find it.

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Correct answer by Theresa_J | Adobe Community Professional

Assuming you remember what you named the file, you can search for it using the Spotlight Search on your MacBook. It will be somewhere on your laptop unless you:

A) saved it to a server or external drive that you are not currently mounted to. This could be dropbox, or Creative Cloud files library, or

B) accidentally deleted the file, or the folder it was saved into

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Photoshop file disappeared after being saved

New Here ,
Jan 24, 2017

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I've been working on a project for several days and I saved it each time before leaving my laptop, but today when I went on the file was nowhere to be found. On the other day's when I would open Photoshop the file would be in the "recent files" tab and I could continue where I left off. I've tried searching under all my files on my MacBook but I still cannot find it.

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Correct answer by Theresa_J | Adobe Community Professional

Assuming you remember what you named the file, you can search for it using the Spotlight Search on your MacBook. It will be somewhere on your laptop unless you:

A) saved it to a server or external drive that you are not currently mounted to. This could be dropbox, or Creative Cloud files library, or

B) accidentally deleted the file, or the folder it was saved into

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Adobe Community Professional ,
Jan 24, 2017

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Assuming you remember what you named the file, you can search for it using the Spotlight Search on your MacBook. It will be somewhere on your laptop unless you:

A) saved it to a server or external drive that you are not currently mounted to. This could be dropbox, or Creative Cloud files library, or

B) accidentally deleted the file, or the folder it was saved into

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Adobe Community Professional ,
Jan 25, 2017

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Hello!

When such thing happens to me (I do not remember where I saved, I usually create a new document, then try to save it, to find the folder you previously saved into.)

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Adobe Community Professional ,
Jan 25, 2017

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Good tip. I've done that a few times myself.

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Community Beginner ,
Oct 08, 2019

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I realize this is an older thread but have two such incidences happen in my student lab in recent weeks. The first was a project we had worked on several different sessions. The file was missing when student went to hand it in. I took it as an operator error. Today it happened on a seperate computer. I know the file was created several days ago. Was opened and used yesterday but today nowhere to be found. On the home screen there is a several week gap in the recent file history. Under Open Recent none of the files from yesterday are listed. The file also no longer exhists in the folder where it had been saved. Each user has their own login so another user did not have access to this computer.

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New Here ,
Oct 31, 2019

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I have been teaching Photoshop for 20 years and this is the first time I have been experiencing the same thing as GD_Teach.  This is the first time this has ever happened to my students and it is very frustrating.  They definitely saved their projects.  The next day it is gone!  I dont know who to ask for help because no one at my school uses Photoshop and they wouldnt understand what is happening.  Anyone out there have an answer????

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Adobe Community Professional ,
Oct 31, 2019

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First of all: _don't_ use or rely on the recent files list!! It doesn' show the real location of the file, it' s just a dead link to wherever it was first saved. Use a proper file explorer.

 

Was it saved to desktop? Is that desktop in MS/Apple cloud, which you can now do, or is it local disk? Cloud desktop is known to cause this.

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New Here ,
Nov 01, 2019

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D_Fosse, thank you for the reply.  Those are some really good points.  Our school just upgraded to Photoshop CC this year, so it makes sense that the problem might be the file was accidentally saved to the cloud.  When my student checked the cloud, there werent any documents saved there.  When I asked him where he saved it, he wasnt sure.  He did work on it for several days before it disappeared so I know it was saved at some point.  I suppose it is possible that he deleted it but I dont believe that is the case.  

Does anyone have any other ideas of where a missing document could be found??  Thanks so much for the suggestions!!

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Community Beginner ,
Nov 03, 2019

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My situation was similar. I did extensive searches trying to figure this out and never came up with a good answer. The wierd time gap, of a couple weeks, that showed on the open screen was the only other oddness that showed there was something more than a lost file going on. I did find one source that sent me into the Photoshop Program files but it didn't help in our case. From what I read from others it appears this is a known error with no known solutions which has made all my students phobic about losing their work. 

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Adobe Community Professional ,
Nov 03, 2019

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There is no known error, and you should be phobic about losing work. You should teach them that. The way to deal with it is to pay attention to where you save to. I'm constantly amazed at how so many people can't even tell where they saved the file to. The "recent files" list is not file management. A logical folder tree structure and a proper file browser is.

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Community Beginner ,
Nov 03, 2019

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Screen Shot 2019-11-03 at 9.57.45 AM.png

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New Here ,
Nov 23, 2019

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same problem just now. 

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New Here ,
Nov 30, 2019

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D_Fosse,

While I can appreciate your passion in this answer you should also consider that by the sheer number of complaints there could truly be an issue here. I for one believe that there is!!! While I would not consider myself a professional PS user I do know how and where to save all of my files and I backup those folders often. Yet, even when I go back to this same exact folder in Finder I see that those files have mysteriously disappeared. Even stranger, I can attempt to open these files from within PS and navigate to this same folder and clearly see the files but again if I go to this folder directly from Finder they are not there.

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Adobe Community Professional ,
Nov 30, 2019

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I have used Photoshop since version 7.0 (yeah, I know, I was late to the game). In my current job, I manage an archive of close to 10 TB of my own photographs. In addition I have a private archive of 4 TB or so. I've been doing this for 8 hours a day for a long time, on many days shooting several hundred images.

 

I have never, ever, experienced a file "disappear". Not once. I have, however, misplaced a few because I didn't pay attention to the path in the Save dialog. But I always found them quickly by initiating a new save and noticing where it wanted to go. That's where the missing file is.

 

The only cases of disappearing files I have heard about that sound plausible, are users saving to the desktop, with a cloud-based desktop - whether Apple or Microsoft. I understand that's possible these days.

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New Here ,
Dec 04, 2019

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I don't know how and why but this just happened to me. I loaded a file from an SSD but as it was quite huge (multiple artboards) I decided to duplicate some artboards to a new canvas. Closed the big document, responded "Yes" to save the changes, then noticed it was very slow, and then remembered I didn't actually change anything, I just duplicated some artboards onto a new canvas. So I hit escape to cancel out of the saving process, closed the window. Now the whole file is gone. This shouldn't have happened since I should still have the old version of the file, but it isn't anywhere. Tried searching by filename, but to no avail. 

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Adobe Community Professional ,
Dec 04, 2019

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Hello, check in your scratch disk if there is an autorecover folder.

Also, you can check in: c:\users\username\AppData\Roaming\Adobe\Adobe Photoshop CC###\Autorecover

or Mac: [user library]>Application Support>Adobe>Adobe Photoshop CC####>Autorecover

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New Here ,
Dec 08, 2019

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My file doesn't show up although it exists. This is extra weird. I have a file i am working on that is located on a external disk. Everything was fine with other files but this one does not appear in the folder it exists. I can reopen it from recent files but the folder it is in doesn't show it. This happens with everything i have exported from it. I exported an png sequence in a new creted folder from the photoshop window. That folder doesn't show also or the files it contains. But they exist and i can open them from finder search. If i want to "save as" i can see all the "invisible" files there.

 

I solved the issue by saving it in different disk. On the external disk didn't work (i have enough free space). I saved on the desktop and now i can see it. I have no idea why it is happening. All other psd files work fine on the external.

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New Here ,
Dec 12, 2019

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Is it possible that this is an Apple Catalina issue for those of us using a Mac? I only ask as I just noticed the same issue with Adobe Acrobat DC. I did a "save as" and like the message posted by IoanaDesign I can see the files in the recently opened lists and I can also see other hidden files grayed out. When I go to finder I see none of these. Or since this is also an Adobe product is it still an Adobe issue?

Thanks!

Steve Lewis
one2baia@gmail.com

Sent from my iPad

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New Here ,
Jan 27, 2020

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i can confirm that im running catalina. since upgrading this has happened at least 4 times - twice this weekend alone. never experienced  this issue prior. 

 

i also upgraded to cc around the same time, so it could be some cocktail of in communication between the two new softwares... though, lets just blame it on catalina..

 

has anyone found a resolve? i would love to not start from scratch, but i also really need to get paid. ha

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New Here ,
Apr 24, 2020

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I recently had this happen to me with a file working from an external SSD (SanDisk Extreme Portable SSD 2TB)

I went on support with Adobe since I could not open Photoshop after it happened, and my SSD manufacturer (SanDisk) -- both essentially just blamed it on Apple or other companies involved and could not provide a real solution to the issue. It is tough to decipher as I have updated both software recently. I am still confused about why this happened and if it will happen again in the future to my files. I do not know the real culprit of his issue but I can assume it is Catalina as this is the first time this issue has happened to me.

 

If any of you have updated information on this I would appreciate it.

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Adobe Community Professional ,
Apr 24, 2020

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Never work directly off an external disk. Always save locally, then copy over.

 

There is a known issue with Catalina and exFAT-formatted external disks, but apart from that it's common sense. External disks are vulnerable to loose connectors and flaky cables. The connection can be lost in an instant, just by accidentally bumping into something with your hand. Then your file is irretrievably lost or damaged. It's just very risky.

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