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devdev463
Participant
February 1, 2017
Answered

Photoshop keeps crashing on startup, how do I fix it?

  • February 1, 2017
  • 3 replies
  • 15614 views

I downloaded Photoshop with the adobe cloud package along with multiple other things like illustrator, after effects, etc. Everything else I've downloaded loads and opens fine, but Photoshop just crashes every time I open it.

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    This topic has been closed for replies.
    Correct answer davescm

    If you are on Windows 10 can you go to the reliability report (type reliability into the windows search box) then look for a red cross at the time of the crash.

    Click on the red cross and then on the Photoshop entry.

    If it mentions Lavasoft - then uninstall Web Companion / Adaware and you should be OK. If not, take a screenshot of the details and post it here.

    Dave

    3 replies

    A
    aghiadm54533536
    Participant
    August 14, 2018

    I am facing this problem once i try to do something like open a file or create a new file any solution??

    jbm007
    Community Expert
    jbm007Community Expert
    Community Expert
    August 14, 2018

    I suggest you to perform system file checker.

    Follow the steps below which will help you:

    1. Press Windows key + X, click Command Prompt (Admin).

    2. In the Command Prompt, type the following command, and then press ENTER:

    sfc /scannow

    The sfc /scannow command will scan all protected system files, and replace corrupted files with a cached copy that is located in a compressed folder at %WinDir%\System32\dllcache.

    It may solve your problem

    harryd74142093
    harryd74142093
    Participant
    February 2, 2017

    Me too.

    Akash Sharma
    Akash Sharma
    Legend
    February 1, 2017

    Hi Devdev,

    Which version of Photoshop are you using? Please post the crash report here. You may follow the steps mentioned here Solve Adobe Photoshop problems and issues by keeping it up-to-date

    Regards,

    Akash

    D
    devdev463Author
    Participant
    February 1, 2017

    I have the 2017 version.

    When it crashes it says "Adobe Photoshop CC 2017 has stopped working"

    And under that it says "A problem caused the program to stop working correctly. Windows will close the program and notify you if a solution is available."

    davescm
    Community Expert
    davescmCommunity ExpertCorrect answer
    Community Expert
    February 1, 2017

    If you are on Windows 10 can you go to the reliability report (type reliability into the windows search box) then look for a red cross at the time of the crash.

    Click on the red cross and then on the Photoshop entry.

    If it mentions Lavasoft - then uninstall Web Companion / Adaware and you should be OK. If not, take a screenshot of the details and post it here.

    Dave

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