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Participant
September 22, 2018
Beantwortet

Photoshop latest version freezes on initializing dial

  • September 22, 2018
  • 1 Antwort
  • 11644 Ansichten

I just can't figure where i went wrong, it was all working fine until i updated my Photoshop to latest version.

After update 2 big issues i am facing.

1) when i bring any image from LR to Photoshop it freezes Photoshop

2) Photoshop is not starting at all now, it gets stuck at Initializing dial

Dieses Thema wurde für Antworten geschlossen.
Beste Antwort von Derek Cross

Uninstall Photoshop, using the drop-down menu in the Creative Cloud app (see screen shot below), if after reinstalling Photoshop you have the same issues, uninstall Photoshop again and run the Adobe Cleaner before reinstalling Photoshop.

Use the Creative Cloud Cleaner Tool to solve installation problems

1 Antwort

Derek Cross
Community Expert
Community Expert
September 22, 2018

Check the system requirements: Photoshop system requirements

If your system requirements are OK, try resetting your Photoshop preferences, which you can find under the General tab in Photoshop preferences.

If you can't reset your preferences  because you can't launch Photoshop, do it this way:

Close Photoshop then hold down Ctrl + Alt + Shift (Windows) or Cmd + Ctrl + Opt + Shift (Mac), and relaunch Photoshop. Respond in the affirmative to the dialog asking if you really want to replace the preferences.

Participant
September 22, 2018

System requirements are all fines, i tried your way and results are same. Again got stuck at same stage

Derek Cross
Community Expert
Community Expert
September 22, 2018

Uninstall Photoshop, using the drop-down menu in the Creative Cloud app (see screen shot below), if after reinstalling Photoshop you have the same issues, uninstall Photoshop again and run the Adobe Cleaner before reinstalling Photoshop.

Use the Creative Cloud Cleaner Tool to solve installation problems