PS CC does not start, missing DLL

[#1]

All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

[#2]

All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

[#3]

Update:

found the DLL in question at www.sts-tutorial.com (OK, please don't start questioning my decision of downloading binaries from 3d party sites)

PS swallowed it whole and now is complaining about "api-ms-win-eventing-provider-l1-1-0.dll".

I got tired of this piece-meal process, downloaded a dependency walker from dependencywalker.com, pointed it to PS executable (sorry Adobe, I don't want to reverse engineer your cash cow, but I'm out of options), and it came with a nice tree of modules, including DLLs it could not find:

1. API-MS-WIN-CORE-COM-L1-1-0.DLL
2. API-MS-WIN-CORE-WINRT-ERROR-L1-1-0.DLL
3. API-MS-WIN-CORE-WINRT-L1-1-0.DLL
4. API-MS-WIN-CORE-WINRT-ROBUFFER-L1-1-0.DLL
5. API-MS-WIN-CORE-WINRT-STRING-L1-1-0.DLL
6. API-MS-WIN-SHCORE-SCALING-L1-1-0.DLL
7. DCOMP.DLL
8. GPSVC.DLL
9. IESHIMS.DLL

Funnily enough, the eventing provider DLL PS was complaining about was even not on the list.

Anybody got any idea where to get those DLLs in one pack? Or maybe how to reinstall Adobe CC completely, because reinstalling PS does not seem to do anything?

[#4]

Tried to uninstall everything, used Adobe Creative cloud cleanup tool - same stuff. Same darn DLLs missing.

Adobe, you there? I was looking for customer support chat, only none to be found...

[#5]

hi try to update your windows i think that will solve that problem because you updated the software it has some new features that are related to new files not found in windows 7 may be windows update can fix it.

thank you

[#6]

That was my first gut response, however, I am not aware of any reasonable way to do that, except reinstalling the whole damn thing over and thus losing all the configured apps I'm using. That would be several days ordeal, I'm still trying to consider something less drastic.

If you know of such a way, please advise!

[#7]

no run windows update not install windows 10 update other small updates which are related to windows 7 will help i think

[#8]

I wish it was that simple...

[#9]

hmmm you have to install windows 10 i think

[#10]

If I don't fix this thing within the next couple of days I might have to, I hope it does not get to that. Kinda silly of performing major OS upgrade just because some 3d party app has a bad day...

[#11]

yes its important

[#12]

I could not wait any longer, so I pulled the plug and upgraded my W7 machine to W10.

All the problems gone.

Thank you for listening!

PS

Adobe: as a paying customer I really expected some attention. Apparently, I was too naive to get any.

[#13]

welcome always please mark answer correct .... thanks

[#14]

Ugh! How is the Win10 even a correct answer? It's like taking your BMW (with a busted exhaust) to the BMW dealership to have it fixed and a sales person there is like: "Here, buy this new car - et voila! We fixed your problem!"

LOL : )

Yeah, I'm having the same DLL-problem.

I tried downloading the Core Libary-loader-whatever-file from an online source (dll-files.com) but all that does is making the error go away and Photoshop not loading after the splash screen disappears. Tried uninstalling and installing Photoshop a number of times to no avail - and I don't want to run a CC cleaner and uninstalling every app only to re-install After effects, Premiere, InDesign, Dreamweaver, Illustrator, Audition, etc. But I guess that's what it'll come down to.

[#15]

Adobe cleaner/reinstalling Photoshop didn't work. Uninstalling/reinstalling C++ didn't work. 

Just installing the missing dll does fix the System error box/missing dll, but Photoshop doesn't load past the splash screen. Sadness. 

[#16]

Meh. Installed an older version from this site (worked fine): 

https://blog.smu.edu/itconnect/2019/12/18/access-older-versions-adobe-apps/

Guess it'll have to do until I get my new computer for work : ) 

[#17]

Yes. Thanks for this explanation. It worked for me. I had actually fixed this the same thing a year or two ago and forgot about this. I have now turned off automatic updates which should take care of the Camera Raw issue.

[#18]

There is no need to update windows to 10. The problem is due to the new version of Camera Raw is not supported in win7. I had a similar issue and my PS (2019 CC 20.2.1) can open after rolling back to an older version of Camera Raw (from 13.1 to 12.2.1). You can have a try. Remember to close auto-upgrade in Creative Cloud to avoid this.

[#19]

Wow, thanks. Must try this.

It's cute that Adobe just cut the system requirements from the latest release :-r

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

[#20]

Thanks a lot, you saved me too!

[#21]

Thank you, i saw that update come in this morning. you saved me so much crap. 

[#22]

Thank you 'mason5DE3' and 'Phillip', that worked a treat, reinstalling 12.4, as 'mason5DE3' suggested, from the page linked by 'Phillip' solved the problem and Photoshop opens normally and works again.  I appreciate that you posted the solution here.

[#23]

I just had the same issue, this was the only thing that fixed it! Thank you so much!

[#24]

Thank you sooo much!!!!

[#25]

Thank you so much, you saved me too

[#26]

OMG THANK YOU - this worked for me!!! So to recap for anyone else on Windows 7 whose Photoshop suddenly stops working due to the automatic update from Adobe Creative Cloud:

1. install an earlier version of Photoshop (21.2.4) following the instructions at https://blog.smu.edu/itconnect/2019/12/18/access-older-versions-adobe-apps/ (Install from Creative Cloud worked for me)
2. download and install an earlier version of Camera Raw (12.4) from https://helpx.adobe.com/uk/camera-raw/kb/camera-raw-plug-in-installer.html#HowtoinstallCameraRawplug... - this will overwrite the latest version.
3. make sure you change your settings in Adobe Creative Cloud to NOT auto update so this doesn't happen again!!
4. 🙂

[#27]

Thank you!

[#28]

Thank you so much I was having a lot of troubles.

[#29]

Saved me too! Thanks 🙂

[#30]

Thank you so much!!

YOU SAVE ME TOO!!!!!!!!!!!!!!!!!! 🙂

[#31]

Thank You!! This worked for me 🙂

[#32]

Like a lot of people here, I just wanted to say Thank You so much for this. I've been pulling my hair out trying to suss this out and I've just followed the steps mentioned and I'm in. Here's hoping that remains so but for now it all looks good. So thanks again.   Ps I dont normally post on things like this but I'm that pleased I wanted to. .... Has this happened because I run Win 7 and we're being expected to get a win 10 machine so it all works smoothly?

[#33]

THANK YOU! 

[#34]

Hey, thanks a lot !!

Just lost 4h in the middle of a deadline trying to start photoshop with no luck. Damn CC updates breaking everything. I was in the middle of re installing CS4 (!!) from an old DVD to finish my work in time. 

[#35]

Muchas gracias,

Tenía el mismo problema desde que actualicé Camera Raw. Se ha resuelto automáticamente al instalar la versión 12.4 de nuevo. Menos mal que no atendí consejo previo.

Deberían advertir del problema antes de dar por buenos los requisitos de tu PC.

[#36]

How do I roll it back?

[#37]

Just visit the link I posted above. Then download the 12.4 installer and run it. That's it. Worked for me! 

[#38]

Use the link provided by _Philip_ above

Normally the intall files will overwirte the older files (don't forget to turn off auto update in CC before)

[#39]

Thank you! That worked for me as well.

[#40]

Thanks! You saved me!))

[#41]

Todo el agradecimiento para Philip que fue quién encontró la solución.

[#42]

This really help solves the problem. Thank you so much.

[#43]

And what to do next, Adobe cloud does not offer an update for photoshop 21 version for Windows 7. It also doesn't have any updates for older versions. Trap.

[#44]

Аля0D4D     In my case I'll switch this computer over to Windows 10 when I have a gap in my schedule big enough to deal with all the problems that will bring.  For now I'll have to stick with Photoshop 2020.

[#45]

I don't care about upgrading Photoshop to get some new funky feature.

I care about the workflow which worked satisfactorily yesterday also working satisfactorily tomorrow.

[#46]

You're a life saver!

[#47]

Thank you!! I took Camera Raw back to 12.4 and my Photoshop is working again.  CC was set for Auto Updates and I didn't even know it had updated it.  It is no longer set that way.

[#48]

Worked like a charm.

[#49]

aw God thanks! Major panic attack ahah

i was planning on updating windows but it seems I can't find any gap in my schedule, you saved my life.

This actually kinda affected After Effects which is still showing some Camera Raw related message at the start, but it should work I hope. Running some tests tomorrow before getting back to work

THANKS!

[#50]

Another huge thanks from me. Worked like a charm and saved the rest of my week!

[#51]

You ARE MY HERO!!!! I lost a day and a half chasing this little bugger down.

[#52]

Thanks,

I was almost buying a windows 10 to solve this problem.

SOLVED!

[#53]

I never respond to these things... but what a life-saver solution.  Big thanks to you.

[#54]

Thank you!

[#55]

Thank you so much, just tried to install the "missing" Dll file this morning, didn't work. Tried the camera raw, worked like a charm! 🙂 

[#56]

THANK YOUUUU!