PS CC does not start, missing DLL

Community Beginner ,
Aug 20, 2018

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All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

2018-08-20_1914.png

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

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Community Beginner ,
Aug 20, 2018

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Update:

found the DLL in question at www.sts-tutorial.com (OK, please don't start questioning my decision of downloading binaries from 3d party sites)

PS swallowed it whole and now is complaining about "api-ms-win-eventing-provider-l1-1-0.dll".

I got tired of this piece-meal process, downloaded a dependency walker from dependencywalker.com, pointed it to PS executable (sorry Adobe, I don't want to reverse engineer your cash cow, but I'm out of options), and it came with a nice tree of modules, including DLLs it could not find:

  1. API-MS-WIN-CORE-COM-L1-1-0.DLL
  2. API-MS-WIN-CORE-WINRT-ERROR-L1-1-0.DLL
  3. API-MS-WIN-CORE-WINRT-L1-1-0.DLL
  4. API-MS-WIN-CORE-WINRT-ROBUFFER-L1-1-0.DLL
  5. API-MS-WIN-CORE-WINRT-STRING-L1-1-0.DLL
  6. API-MS-WIN-SHCORE-SCALING-L1-1-0.DLL
  7. DCOMP.DLL
  8. GPSVC.DLL
  9. IESHIMS.DLL

Funnily enough, the eventing provider DLL PS was complaining about was even not on the list.

Anybody got any idea where to get those DLLs in one pack? Or maybe how to reinstall Adobe CC completely, because reinstalling PS does not seem to do anything?

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Community Beginner ,
Aug 20, 2018

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Tried to uninstall everything, used Adobe Creative cloud cleanup tool - same stuff. Same darn DLLs missing.

Adobe, you there? I was looking for customer support chat, only none to be found...

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Adobe Community Professional ,
Aug 20, 2018

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hi try to update your windows i think that will solve that problem because you updated the software it has some new features that are related to new files not found in windows 7 may be windows update can fix it.

thank you

Ali Sajjad

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Community Beginner ,
Aug 20, 2018

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That was my first gut response, however, I am not aware of any reasonable way to do that, except reinstalling the whole damn thing over and thus losing all the configured apps I'm using. That would be several days ordeal, I'm still trying to consider something less drastic.

If you know of such a way, please advise!

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Adobe Community Professional ,
Aug 20, 2018

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no run windows update not install windows 10 update other small updates which are related to windows 7 will help i think

Ali Sajjad

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Community Beginner ,
Aug 20, 2018

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I wish it was that simple...

2018-08-20_2208.png

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Adobe Community Professional ,
Aug 20, 2018

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hmmm you have to install windows 10 i think

Ali Sajjad

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Community Beginner ,
Aug 20, 2018

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If I don't fix this thing within the next couple of days I might have to, I hope it does not get to that. Kinda silly of performing major OS upgrade just because some 3d party app has a bad day...

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Adobe Community Professional ,
Aug 20, 2018

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yes its important

Ali Sajjad

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Community Beginner ,
Aug 21, 2018

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I could not wait any longer, so I pulled the plug and upgraded my W7 machine to W10.

All the problems gone.

Thank you for listening!

PS

Adobe: as a paying customer I really expected some attention. Apparently, I was too naive to get any.

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Adobe Community Professional ,
Aug 22, 2018

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welcome always please mark answer correct .... thanks

Ali Sajjad

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Explorer ,
Dec 09, 2020

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Ugh! How is the Win10 even a correct answer? It's like taking your BMW (with a busted exhaust) to the BMW dealership to have it fixed and a sales person there is like: "Here, buy this new car - et voila! We fixed your problem!"

 

LOL : )

 

Yeah, I'm having the same DLL-problem.

 

I tried downloading the Core Libary-loader-whatever-file from an online source (dll-files.com) but all that does is making the error go away and Photoshop not loading after the splash screen disappears. Tried uninstalling and installing Photoshop a number of times to no avail - and I don't want to run a CC cleaner and uninstalling every app only to re-install After effects, Premiere, InDesign, Dreamweaver, Illustrator, Audition, etc. But I guess that's what it'll come down to.

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Explorer ,
Dec 09, 2020

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Adobe cleaner/reinstalling Photoshop didn't work. Uninstalling/reinstalling C++ didn't work. 

 

Just installing the missing dll does fix the System error box/missing dll, but Photoshop doesn't load past the splash screen. Sadness. 

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Explorer ,
Dec 09, 2020

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Meh. Installed an older version from this site (worked fine): 

https://blog.smu.edu/itconnect/2019/12/18/access-older-versions-adobe-apps/

 

Guess it'll have to do until I get my new computer for work : ) 

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Dave154A LATEST
New Here ,
Dec 29, 2020

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Yes. Thanks for this explanation. It worked for me. I had actually fixed this the same thing a year or two ago and forgot about this. I have now turned off automatic updates which should take care of the Camera Raw issue.

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New Here ,
Dec 10, 2020

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There is no need to update windows to 10. The problem is due to the new version of Camera Raw is not supported in win7. I had a similar issue and my PS (2019 CC 20.2.1) can open after rolling back to an older version of Camera Raw (from 13.1 to 12.2.1). You can have a try. Remember to close auto-upgrade in Creative Cloud to avoid this.

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Explorer ,
Dec 10, 2020

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Wow, thanks. Must try this.

 

It's cute that Adobe just cut the system requirements from the latest release :-r

https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

cameraraw.JPG

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New Here ,
Dec 11, 2020

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Thanks a lot, you saved me too!

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Explorer ,
Dec 11, 2020

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Thank you, i saw that update come in this morning. you saved me so much crap. 

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Community Beginner ,
Dec 12, 2020

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Thank you 'mason5DE3' and 'Phillip', that worked a treat, reinstalling 12.4, as 'mason5DE3' suggested, from the page linked by 'Phillip' solved the problem and Photoshop opens normally and works again.  I appreciate that you posted the solution here.

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New Here ,
Dec 12, 2020

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I just had the same issue, this was the only thing that fixed it! Thank you so much!

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New Here ,
Dec 13, 2020

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Thank you sooo much!!!!

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New Here ,
Dec 14, 2020

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Thank you so much, you saved me too

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New Here ,
Dec 14, 2020

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OMG THANK YOU - this worked for me!!! So to recap for anyone else on Windows 7 whose Photoshop suddenly stops working due to the automatic update from Adobe Creative Cloud:

  1. install an earlier version of Photoshop (21.2.4) following the instructions at https://blog.smu.edu/itconnect/2019/12/18/access-older-versions-adobe-apps/ (Install from Creative Cloud worked for me)
  2. download and install an earlier version of Camera Raw (12.4) from https://helpx.adobe.com/uk/camera-raw/kb/camera-raw-plug-in-installer.html#HowtoinstallCameraRawplug... - this will overwrite the latest version.
  3. make sure you change your settings in Adobe Creative Cloud to NOT auto update so this doesn't happen again!!
  4. 🙂

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