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Darth SLR
Darth SLR
Participating Frequently
August 21, 2018
Question

PS CC does not start, missing DLL

  • August 21, 2018
  • 7 replies
  • 17936 views

All of a sudden my PS CC refuses to start,

I'm on WIndows 7 Ultimate x64. Latest Photoshop CC app, recently updated via Adobe Create cloud desktop app.

2018-08-20_1914.png

Initially stated missing "winml.dll". I asked my friend to send me one. he found it on his Windows 10 (not on his Windows 7 Ultimate !!!) laptop.

Now my PS CC complains about "api-ms-win-core-libraryloader-l1-2-1.dll". I have a feeling that if I happen to find that one it will require something else.

It is possible that it looks for the full content of some missing Vsiual C++ Redistributable package named vcredist_x64.exe, or maybe vc_redistx64.exe, or whatever similar name, but I can't find any of those either.

I have 2,000 images to process before the upcoming weekend, please help!

This topic has been closed for replies.

7 replies

A
Allan2468
Participant
December 23, 2020

DITTO TO ALL OF THE ABOVE!  Not a hint as to what was wrong! 

Thanks to everyone for the all the comments and  professional help.  Bad form on Adobe's part.

AW

mikes22079746
mikes22079746
Participant
December 23, 2020

FIXED !!! See post from mason5DE3 above!

 

MAJOR mess up from Adobe: the latest version of Camera Raw, which also applies to older versions of Photoshop, was recently switched to being compiled for Windows 10+ only. This means that in spite of Adobe being careful not to replace old versions of Photoshop on Win7 with the latest version (which requires Win10 minimum), so as to NOT break their legacy users, this single plugin broke them all anyway.

 

As mentioned above, THE FIX is to downgrade (or uninstall) CameraRaw. Version 12.4 works with Win7 and fixes My both of the breakages I was experiencing with Photoshop 2020 and 2018 -- Link is here, get it while you still can. https://download.adobe.com/pub/adobe/photoshop/cameraraw/win/12.x/CameraRaw_12_4.exe

 

ADOBE, Please TAKE NOTE: Many users either *CANNOT* or simply DO NOT WISH TO upgrade to Win10.

 

This broke software we paid for. NOT OK.

 
    L
    lloydb21825124
    Participant
    December 18, 2020

    Thanks for the guides provided. Poor show from Adobe, I wonder if it was just a poorly tested release or they actually think everyone has moved on from Win7 already.

      M
      mason5DE3
      Participant
      December 10, 2020

      There is no need to update windows to 10. The problem is due to the new version of Camera Raw is not supported in win7. I had a similar issue and my PS (2019 CC 20.2.1) can open after rolling back to an older version of Camera Raw (from 13.1 to 12.2.1). You can have a try. Remember to close auto-upgrade in Creative Cloud to avoid this.

        _Philip_
        _Philip_
        Inspiring
        December 10, 2020

        Wow, thanks. Must try this.

         

        It's cute that Adobe just cut the system requirements from the latest release :-r

        https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-in-installer.html

          D
          Dreamy_hearted5CDC
          Participant
          December 11, 2020

          Thanks a lot, you saved me too!

          Darth SLR
          Darth SLRAuthor
          Participating Frequently
          August 22, 2018

          I could not wait any longer, so I pulled the plug and upgraded my W7 machine to W10.

          All the problems gone.

          Thank you for listening!

          PS

          Adobe: as a paying customer I really expected some attention. Apparently, I was too naive to get any.

            lambiloon
            Community Expert
            lambiloonCommunity Expert
            Community Expert
            August 22, 2018

            welcome always please mark answer correct .... thanks

            Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
            Darth SLR
            Darth SLRAuthor
            Participating Frequently
            August 21, 2018

            Tried to uninstall everything, used Adobe Creative cloud cleanup tool - same stuff. Same darn DLLs missing.

            Adobe, you there? I was looking for customer support chat, only none to be found...

            lambiloon
            Community Expert
            lambiloonCommunity Expert
            Community Expert
            August 21, 2018

            hi try to update your windows i think that will solve that problem because you updated the software it has some new features that are related to new files not found in windows 7 may be windows update can fix it.

            thank you

            Ali Sajjad / Graphic Design Trainer / Freelancer / Adobe Certified Professional
            Darth SLR
            Darth SLRAuthor
            Participating Frequently
            August 21, 2018

            That was my first gut response, however, I am not aware of any reasonable way to do that, except reinstalling the whole damn thing over and thus losing all the configured apps I'm using. That would be several days ordeal, I'm still trying to consider something less drastic.

            If you know of such a way, please advise!

            Darth SLR
            Darth SLRAuthor
            Participating Frequently
            August 21, 2018

            Update:

            found the DLL in question at www.sts-tutorial.com (OK, please don't start questioning my decision of downloading binaries from 3d party sites)

            PS swallowed it whole and now is complaining about "api-ms-win-eventing-provider-l1-1-0.dll".

            I got tired of this piece-meal process, downloaded a dependency walker from dependencywalker.com, pointed it to PS executable (sorry Adobe, I don't want to reverse engineer your cash cow, but I'm out of options), and it came with a nice tree of modules, including DLLs it could not find:

            1. API-MS-WIN-CORE-COM-L1-1-0.DLL
            2. API-MS-WIN-CORE-WINRT-ERROR-L1-1-0.DLL
            3. API-MS-WIN-CORE-WINRT-L1-1-0.DLL
            4. API-MS-WIN-CORE-WINRT-ROBUFFER-L1-1-0.DLL
            5. API-MS-WIN-CORE-WINRT-STRING-L1-1-0.DLL
            6. API-MS-WIN-SHCORE-SCALING-L1-1-0.DLL
            7. DCOMP.DLL
            8. GPSVC.DLL
            9. IESHIMS.DLL

            Funnily enough, the eventing provider DLL PS was complaining about was even not on the list.

            Anybody got any idea where to get those DLLs in one pack? Or maybe how to reinstall Adobe CC completely, because reinstalling PS does not seem to do anything?

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