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shunithD
Inspiring
June 14, 2012
Question

PS CS6 Auto Recover???

  • June 14, 2012
  • 2 replies
  • 32020 views

Was asked to troubleshoot a Win 7 PS13 (CS6) crash today - first time to my knowledge PS has ever crashed! On restart, no Auto Recover option. All work lost. Did some checking.

Found two folders:

1. On the boot disk, found Users\xxxx...\....\AutoRecover

2. On the exclusive scratch disk - set on G: - found the folder G:\PSAutoRecover (as well as the PS temp file in the root of G:).

Both the AutoRecover folders were empty.

Set auto save time to 5 minutes... Rebooted. Restarted PS and created a new file - test01.psd. Saved it. Did some work, didn't save... kept checking... (played games for 15 mins). Checked. Both AutoRecover files remained empty.

Crashed the system (forced shutdown). Auto recover option and the test file was not showing up in the recent files list... opened the original test01.psd. No work subsequent to the original save showed up. Nor any recovery option. Did some more work on the file... just checked... both the AutoRecover folders are still empty.

(Just closed PS and saw that the PS temp file deleted itself. Both the AutoRecovery folders remain - empty.}

So, my questions are:

1. Is there a 'Permissions' attribute i need to set? Or...

2. Is the AutoRecover messed up? Or...

3. Is the installation messed up and should i advise a reinstallation?

TIA....

    This topic has been closed for replies.

    2 replies

    M
    mifapmifap
    Participant
    October 29, 2012

    I also did not find anything in the above mentioned directories but I DID find a tmp file in the SAME directory where the file I was working on was.

    The name was ps1805.tmp

    I changed .tmp for .tif as I was working on a tif file (if extensions are not visible, you may have to hit F10, choose Tools-Folder options-View and uncheck "hide extension") and it opened in Photoshop

    I only got a FLATTENED image (not all the layers for further tweaking), but the image was there!

    A
    Anonymous
    October 29, 2012

    If you were working in tiff that format doesn't save layers anyway so that's clearly why you only got a flattened image by renaming the tmp file. Sadly no tmp file for me. No worries, I've already re-built and moved on and the auto recovery works now for some strange reason. I didn't change anything.

    conroy
    conroy
    Participating Frequently
    October 29, 2012

    TorQue[MoD] wrote:

    If you were working in tiff that format doesn't save layers anyway [...]

    Photoshop can save layered TIFF.

    A
    Anonymous
    June 15, 2012

    The file should be in C:\Users\User.name\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover.

    I looked there but did not see it.

    S
    shunithDAuthor
    Inspiring
    June 15, 2012

    Yup Curt...

    There's the folder there as well as a folder called "PSAutoRecover" in the root of wherever the Scratch disk is. As stated, both locations remained empty.

      A
      Anonymous
      October 10, 2012

      Oh my god I have never been so freaking angry! I just spent the last 2 hours working on a file. I was 99% finished. I saved the file about a dozen times while working on it. PSCS6 crashed and the file just vanished. The autobackup system didn't work, the PSAutoRecover folder is empty. I've used photoshop since 1992 and I've NEVER had this happen. WTH is the point of integrating an auto-save feature if it doesn't work and why the freaking lizards did PS delete my file?

      ARGH!

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