PS CS6 Auto Recover???

Report · Jun 14, 2012

Was asked to troubleshoot a Win 7 PS13 (CS6) crash today - first time to my knowledge PS has ever crashed! On restart, no Auto Recover option. All work lost. Did some checking.

Found two folders:

1. On the boot disk, found Users\xxxx...\....\AutoRecover

2. On the exclusive scratch disk - set on G: - found the folder G:\PSAutoRecover (as well as the PS temp file in the root of G:).

Both the AutoRecover folders were empty.

Set auto save time to 5 minutes... Rebooted. Restarted PS and created a new file - test01.psd. Saved it. Did some work, didn't save... kept checking... (played games for 15 mins). Checked. Both AutoRecover files remained empty.

Crashed the system (forced shutdown). Auto recover option and the test file was not showing up in the recent files list... opened the original test01.psd. No work subsequent to the original save showed up. Nor any recovery option. Did some more work on the file... just checked... both the AutoRecover folders are still empty.

(Just closed PS and saw that the PS temp file deleted itself. Both the AutoRecovery folders remain - empty.}

So, my questions are:

1. Is there a 'Permissions' attribute i need to set? Or...

2. Is the AutoRecover messed up? Or...

3. Is the installation messed up and should i advise a reinstallation?

TIA....

Report · Jun 14, 2012

The file should be in C:\Users\User.name\AppData\Roaming\Adobe\Adobe Photoshop CS6\AutoRecover.

I looked there but did not see it.

Report · Jun 14, 2012

Yup Curt...

There's the folder there as well as a folder called "PSAutoRecover" in the root of wherever the Scratch disk is. As stated, both locations remained empty.

Report · Oct 10, 2012

Oh my god I have never been so freaking angry! I just spent the last 2 hours working on a file. I was 99% finished. I saved the file about a dozen times while working on it. PSCS6 crashed and the file just vanished. The autobackup system didn't work, the PSAutoRecover folder is empty. I've used photoshop since 1992 and I've NEVER had this happen. WTH is the point of integrating an auto-save feature if it doesn't work and why the freaking lizards did PS delete my file?

ARGH!

Report · Oct 10, 2012

PSCS6 crashed and the file just vanished.

Did you save across a network?

If so don’t try to blame Adobe.

Edit: But that naturally should not affect Auto Save.

Report · Oct 10, 2012

Nope. Saved to one of my local hard drives. Like I said, never had anything like this happen to me before. The really irritating part is that I found out CS6 (which I just upgraded to) has autorestore which was this giant ray of hope and then the damn thing doesn't work. That's why I'm so mad. I lowered it down to 5 minutes and it still doesn't save anything. I've noticed other people saying the same thing and everyone just tells them where the files should be or where the settings are, not how to fix the problem or that it could be a bug.

Windows 7 pro x64

Intel i7970 3.0ghz

24gb ram

Nvidia Geforce 570

Asus Sabertooth x58 motherboard

=============================

Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64

Operating System: Windows 7 64-bit

Version: 6.1 Service Pack 1

System architecture: Intel CPU Family:6, Model:12, Stepping:2 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, HyperThreading

Physical processor count: 6

Logical processor count: 12

Processor speed: 3207 MHz

Built-in memory: 24567 MB

Free memory: 20061 MB

Memory available to Photoshop: 22252 MB

Memory used by Photoshop: 58 %

Image tile size: 128K

Image cache levels: 4

OpenGL Drawing: Disabled.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

OpenGL Allow Old GPUs: Not Detected.

Video Card Vendor: NVIDIA Corporation

Video Card Renderer: GeForce GTX 570/PCIe/SSE2

Display: 2

Display Bounds:= top: 0, left: -1680, bottom: 1050, right: 0

Display: 1

Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920

Video Card Number: 1

Video Card: NVIDIA GeForce GTX 570

OpenCL Unavailable

Driver Version: 9.18.13.623

Driver Date: 20120830000000.000000-000

Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um

Video Mode: 1920 x 1080 x 4294967296 colors

Video Card Caption: NVIDIA GeForce GTX 570

Video Card Memory: 1280 MB

Video Rect Texture Size: 16384

Application folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\

Temporary file path: C:\Users\Peter\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

Startup, 465.8G, 366.8G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Required\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CS6 (64 Bit)\Plug-ins\

Additional Plug-ins folder: not set

Installed components:

A3DLIBS.dll A3DLIB Dynamic Link Library 9.2.0.112

ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997

adbeape.dll Adobe APE 2012/01/25-10:04:55 66.1025012 66.1025012

AdobeLinguistic.dll Adobe Linguisitc Library 6.0.0

AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052

AdobePDFL.dll PDFL 2011/12/12-16:12:37 66.419471 66.419471

AdobePIP.dll Adobe Product Improvement Program 6.0.0.1654

AdobeXMP.dll Adobe XMP Core 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPFiles.dll Adobe XMP Files 2012/02/06-14:56:27 66.145661 66.145661

AdobeXMPScript.dll Adobe XMP Script 2012/02/06-14:56:27 66.145661 66.145661

adobe_caps.dll Adobe CAPS 6,0,29,0

AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997

ahclient.dll AdobeHelp Dynamic Link Library 1,7,0,56

aif_core.dll AIF 3.0 62.490293

aif_ocl.dll AIF 3.0 62.490293

aif_ogl.dll AIF 3.0 62.490293

amtlib.dll AMTLib (64 Bit) 6.0.0.75 (BuildVersion: 6.0; BuildDate: Mon Jan 16 2012 18:00:00) 1.000000

ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997

AXE8SharedExpat.dll AXE8SharedExpat 2011/12/16-15:10:49 66.26830 66.26830

AXEDOMCore.dll AXEDOMCore 2011/12/16-15:10:49 66.26830 66.26830

Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997

BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997

boost_date_time.dll DVA Product 6.0.0

boost_signals.dll DVA Product 6.0.0

boost_system.dll DVA Product 6.0.0

boost_threads.dll DVA Product 6.0.0

cg.dll NVIDIA Cg Runtime 3.0.00007

cgGL.dll NVIDIA Cg Runtime 3.0.00007

CIT.dll Adobe CIT 2.0.5.19287 2.0.5.19287

CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997

data_flow.dll AIF 3.0 62.490293

dvaaudiodevice.dll DVA Product 6.0.0

dvacore.dll DVA Product 6.0.0

dvamarshal.dll DVA Product 6.0.0

dvamediatypes.dll DVA Product 6.0.0

dvaplayer.dll DVA Product 6.0.0

dvatransport.dll DVA Product 6.0.0

dvaunittesting.dll DVA Product 6.0.0

dynamiclink.dll DVA Product 6.0.0

ExtendScript.dll ExtendScript 2011/12/14-15:08:46 66.490082 66.490082

FileInfo.dll Adobe XMP FileInfo 2012/01/17-15:11:19 66.145433 66.145433

filter_graph.dll AIF 3.0 62.490293

hydra_filters.dll AIF 3.0 62.490293

icucnv40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

icudt40.dll International Components for Unicode 2011/11/15-16:30:22 Build gtlib_3.0.16615

image_compiler.dll AIF 3.0 62.490293

image_flow.dll AIF 3.0 62.490293

image_runtime.dll AIF 3.0 62.490293

JP2KLib.dll JP2KLib 2011/12/12-16:12:37 66.236923 66.236923

libifcoremd.dll Intel(r) Visual Fortran Compiler 10.0 (Update A)

libmmd.dll Intel(r) C Compiler, Intel(r) C++ Compiler, Intel(r) Fortran Compiler 10.0

LogSession.dll LogSession 2.1.2.1640

mediacoreif.dll DVA Product 6.0.0

MPS.dll MPS 2012/02/03-10:33:13 66.495174 66.495174

msvcm80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcm90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcp100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcp80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcp90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

msvcr100.dll Microsoft® Visual Studio® 2010 10.00.40219.1

msvcr80.dll Microsoft® Visual Studio® 2005 8.00.50727.6195

msvcr90.dll Microsoft® Visual Studio® 2008 9.00.30729.1

pdfsettings.dll Adobe PDFSettings 1.04

Photoshop.dll Adobe Photoshop CS6 CS6

Plugin.dll Adobe Photoshop CS6 CS6

PlugPlug.dll Adobe(R) CSXS PlugPlug Standard Dll (64 bit) 3.0.0.383

PSArt.dll Adobe Photoshop CS6 CS6

PSViews.dll Adobe Photoshop CS6 CS6

SCCore.dll ScCore 2011/12/14-15:08:46 66.490082 66.490082

ScriptUIFlex.dll ScriptUIFlex 2011/12/14-15:08:46 66.490082 66.490082

tbb.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

tbbmalloc.dll Intel(R) Threading Building Blocks for Windows 3, 0, 2010, 0406

TfFontMgr.dll FontMgr 9.3.0.113

TfKernel.dll Kernel 9.3.0.113

TFKGEOM.dll Kernel Geom 9.3.0.113

TFUGEOM.dll Adobe, UGeom© 9.3.0.113

updaternotifications.dll Adobe Updater Notifications Library 6.0.0.24 (BuildVersion: 1.0; BuildDate: BUILDDATETIME) 6.0.0.24

WRServices.dll WRServices Friday January 27 2012 13:22:12 Build 0.17112 0.17112

wu3d.dll U3D Writer 9.3.0.113

Required plug-ins:

3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Accented Edges 13.0

Adaptive Wide Angle 13.0

ADM 3.11x01

Angled Strokes 13.0

Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Bas Relief 13.0

BMP 13.0

Camera Raw 7.0

Chalk & Charcoal 13.0

Charcoal 13.0

Chrome 13.0

Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Color Halftone 13.0

Colored Pencil 13.0

CompuServe GIF 13.0

Conté Crayon 13.0

Craquelure 13.0

Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Crop and Straighten Photos Filter 13.0

Crosshatch 13.0

Crystallize 13.0

Cutout 13.0

Dark Strokes 13.0

De-Interlace 13.0

Dicom 13.0

Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Diffuse Glow 13.0

Displace 13.0

Dry Brush 13.0

Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Embed Watermark 4.0

Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Extrude 13.0

FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fibers 13.0

Film Grain 13.0

Filter Gallery 13.0

Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Fresco 13.0

Glass 13.0

Glowing Edges 13.0

Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Grain 13.0

Graphic Pen 13.0

Halftone Pattern 13.0

HDRMergeUI 13.0

IFF Format 13.0

Ink Outlines 13.0

JPEG 2000 13.0

Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Lens Blur 13.0

Lens Correction 13.0

Lens Flare 13.0

Liquify 13.0

Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mezzotint 13.0

Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Mosaic Tiles 13.0

Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Neon Glow 13.0

Note Paper 13.0

NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Ocean Ripple 13.0

Oil Paint 13.0

OpenEXR 13.0

Paint Daubs 13.0

Palette Knife 13.0

Patchwork 13.0

Paths to Illustrator 13.0

PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Photocopy 13.0

Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Pinch 13.0

Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Plaster 13.0

Plastic Wrap 13.0

PNG 13.0

Pointillize 13.0

Polar Coordinates 13.0

Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Poster Edges 13.0

Radial Blur 13.0

Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Read Watermark 4.0

Reticulation 13.0

Ripple 13.0

Rough Pastels 13.0

Save for Web 13.0

ScriptingSupport 13.0

Shear 13.0

Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Smart Blur 13.0

Smudge Stick 13.0

Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Spatter 13.0

Spherize 13.0

Sponge 13.0

Sprayed Strokes 13.0

Stained Glass 13.0

Stamp 13.0

Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Sumi-e 13.0

Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Targa 13.0

Texturizer 13.0

Tiles 13.0

Torn Edges 13.0

Twirl 13.0

U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Underpainting 13.0

Vanishing Point 13.0

Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Water Paper 13.0

Watercolor 13.0

Wave 13.0

Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

Wind 13.0

Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)

ZigZag 13.0

Optional and third party plug-ins: NONE

Plug-ins that failed to load: NONE

Flash:

Mini Bridge

Kuler

Installed TWAIN devices: NONE

Report · Oct 10, 2012

The Auto-Recovery folder stores reference information only in case of a 'Crash'. To test it out, on a Mac, try Force Quitting PS while a document is open. Or End Task in Windows while a document is open. Try that out while your File Handling Preferences has 'Automatically Save Recovery Information Every x minutes' enabled.

Remember, you need to wait for 5 minutes after you create a new file, before you can force quit/ end task on photoshop for PS to auto-save recovery information as 5 minutes is the minimum for auto-save. If your PS crashes in under 5 minutes of opening a file/ creating one, your file wont get saved.

But, if the crash does happen in under 5 minutes, there is something fundamentally wrong with your installation or your system hardware (driver conflict) or something similar.

In case of a normal application close event (Save & Quit) or (Quit without saving), the Auto-recovery information is auto-deleted to save precious real estate on your hard drive. If you do choose 'Quit without save', it is in no way Adobe's fault!

Report · Oct 10, 2012

As some users have found, for some unknown reason, the Autorecover functions seems to work only when scratch drive is set to C. For most users the file works as advertised on any drive. Here is the thread I am referencing. http://forums.adobe.com/message/4495886

Since it appears to be computer specific it is not easy for Adobe to fix without figuring out the cause. From past posts the anti-virus program is always the first suspect. Try disabling it and doing the test with a forced crash from Task Manager. Make sure option is checked and you exceed the time limit you set.

Report · Oct 10, 2012

Curt Y wrote:

As some users have found, for some unknown reason, the Autorecover functions seems to work only when scratch drive is set to C.

Take a closer look at his system info, Curt. It IS pointed at the startup volume.

TorQue[MoD], I compared your system info with my own, as I have a Windows 7 x64 system that does not have the problem (and in fact auto-save recovery saved my bacon a few times when I had 3D rendering crashes recently).

First and foremost, why are you running 13.0 when 13.0.1 has long since been released?

If it can help, here's a detailed list of what is different between our two systems:

Text Compare
Produced: 10/10/2012 1:54:50 PM

Mode: Differences, Ignoring Unimportant
Left file: C:\TEMP\TorqueModSysInfo.txt    Right file: C:\TEMP\NoelSysInfo.txt
Adobe Photoshop Version: 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00) x64          <> Adobe Photoshop Version: 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00) x64
------------------------------------------------------------------------
------------------------------------------------------------------------
Physical processor count: 6                                                          <> Physical processor count: 12
Logical processor count: 12                                                              Logical processor count: 24
Processor speed: 3207 MHz                                                                Processor speed: 3458 MHz
Built-in memory: 24567 MB                                                                Built-in memory: 49150 MB
Free memory: 20061 MB                                                                    Free memory: 44124 MB
Memory available to Photoshop: 22252 MB                                                  Memory available to Photoshop: 44787 MB
Memory used by Photoshop: 58 %                                                          Memory used by Photoshop: 95 %
------------------------------------------------------------------------
------------------------------------------------------------------------
OpenGL Drawing: Disabled.                                                            <> OpenGL Drawing: Enabled.
------------------------------------------------------------------------
------------------------------------------------------------------------
Video Card Vendor: NVIDIA Corporation                                                <> Video Card Vendor: ATI Technologies Inc.
Video Card Renderer: GeForce GTX 570/PCIe/SSE2                                          Video Card Renderer: AMD Radeon HD 7800 Series
------------------------------------------------------------------------
------------------------------------------------------------------------
Display Bounds:= top: 0, left: -1680, bottom: 1050, right: 0                        <> Display Bounds:= top: 0, left: 1600, bottom: 1200, right: 3200
------------------------------------------------------------------------
------------------------------------------------------------------------
Display Bounds:= top: 0, left: 0, bottom: 1080, right: 1920                          <> Display Bounds:= top: 0, left: 0, bottom: 1200, right: 1600
                                                                                        Video Card Number: 2
                                                                                        Video Card: AMD Radeon HD 7800 Series
                                                                                        OpenCL Unavailable
                                                                                        Driver Version: 8.982.0.0
                                                                                        Driver Date: 20120727000000.000000-000
                                                                                        Video Card Driver: aticfx64.dll,aticfx64.dll,aticfx64.dll,aticfx32,aticfx32,aticfx32,atiumd64.dll,atidxx64.dll,atidxx64.dll,atiumdag,atidxx32,atidxx32,atiumdva,atiumd6a.cap,atitmm64.dll
                                                                                        Video Mode: 1600 x 1200 x 4294967296 colors
                                                                                        Video Card Caption: AMD Radeon HD 7800 Series
                                                                                        Video Card Memory: 2048 MB
                                                                                        Video Rect Texture Size: 16384
------------------------------------------------------------------------
------------------------------------------------------------------------
Video Card: NVIDIA GeForce GTX 570                                                    <> Video Card: Radmin Mirror Driver V3
------------------------------------------------------------------------
------------------------------------------------------------------------
Driver Version: 9.18.13.623                                                          <> Driver Version: 3.1.0.0
Driver Date: 20120830000000.000000-000                                                  Driver Date: 20070808000000.000000-000
Video Card Driver: nvd3dumx.dll,nvwgf2umx.dll,nvwgf2umx.dll,nvd3dum,nvwgf2um,nvwgf2um    Video Card Driver:
Video Mode: 1920 x 1080 x 4294967296 colors                                              Video Mode: 1600 x 1200 x 4294967296 colors
Video Card Caption: NVIDIA GeForce GTX 570                                              Video Card Caption: Radmin Mirror Driver V3
Video Card Memory: 1280 MB                                                              Video Card Memory: 2048 MB
------------------------------------------------------------------------
------------------------------------------------------------------------
Temporary file path: C:\Users\Peter\AppData\Local\Temp\                              <> Temporary file path: C:\TEMP\
------------------------------------------------------------------------
------------------------------------------------------------------------
Startup, 465.8G, 366.8G free                                                        <> C:\, 1.75T, 1.06T free
------------------------------------------------------------------------
------------------------------------------------------------------------
Additional Plug-ins folder: not set                                                  <> Additional Plug-ins folder: C:\DEV\ProDigital\trunk\plugins\Output\Win\LastBuild\x64\
------------------------------------------------------------------------
------------------------------------------------------------------------
ACE.dll ACE 2012/01/18-15:07:40 66.492997 66.492997                          <>    ACE.dll ACE 2012/06/05-15:16:32 66.507768 66.507768
------------------------------------------------------------------------
------------------------------------------------------------------------
AdobeOwl.dll Adobe Owl 2012/02/09-16:00:02 4.0.93 66.496052                  <>    AdobeOwl.dll Adobe Owl 2012/06/26-12:17:19 4.0.95 66.510504
------------------------------------------------------------------------
------------------------------------------------------------------------
AGM.dll AGM 2012/01/18-15:07:40 66.492997 66.492997                          <>    AGM.dll AGM 2012/06/05-15:16:32 66.507768 66.507768
------------------------------------------------------------------------
------------------------------------------------------------------------
ARE.dll ARE 2012/01/18-15:07:40 66.492997 66.492997                          <>    ARE.dll ARE 2012/06/05-15:16:32 66.507768 66.507768
------------------------------------------------------------------------
------------------------------------------------------------------------
Bib.dll BIB 2012/01/18-15:07:40 66.492997 66.492997                          <>    Bib.dll BIB 2012/06/05-15:16:32 66.507768 66.507768
BIBUtils.dll BIBUtils 2012/01/18-15:07:40 66.492997 66.492997                      BIBUtils.dll BIBUtils 2012/06/05-15:16:32 66.507768 66.507768
------------------------------------------------------------------------
------------------------------------------------------------------------
CoolType.dll CoolType 2012/01/18-15:07:40 66.492997 66.492997                <>    CoolType.dll CoolType 2012/06/05-15:16:32 66.507768 66.507768
------------------------------------------------------------------------
------------------------------------------------------------------------
                                                                                      -+    icudt42.dll International Components for Unicode 4, 2, 0, 0
                                                                                            icuin42.dll International Components for Unicode 4, 2, 0, 0
                                                                                            icuuc42.dll International Components for Unicode 4, 2, 0, 0
------------------------------------------------------------------------
------------------------------------------------------------------------
                                                                                      -+    onOneActivationToolbox.dll onOneActivationToolbox 1.1
                                                                                            onOneToolbox2.dll onOne Toolbox2 Dynamic Link Library 2.2.0
                                                                                            onOneToolboxPlus.dll onOne Toolbox2 Dynamic Link Library 2.2.0
                                                                                            onOneWelcomeDialog.dll Essentials 1.0.0.1
                                                                                            OnOneWidgets.dll    OnOneWidgets dll 2.5
                                                                                            ONProxySupport.dll TODO: <Product name> 1.0.0.1
------------------------------------------------------------------------
------------------------------------------------------------------------
                                                                                      -+    zlib.dll zlib 1.2.5
------------------------------------------------------------------------
------------------------------------------------------------------------
3D Studio 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                          <>    3D Studio 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
------------------------------------------------------------------------
------------------------------------------------------------------------
Average 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Average 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
------------------------------------------------------------------------
------------------------------------------------------------------------
Cineon 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                              <>    Cineon 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                    Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Collada 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                  Collada 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
------------------------------------------------------------------------
------------------------------------------------------------------------
Crop and Straighten Photos 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)          <>    Crop and Straighten Photos 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
------------------------------------------------------------------------
------------------------------------------------------------------------
Difference Clouds 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                  <>    Difference Clouds 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
------------------------------------------------------------------------
------------------------------------------------------------------------
Eazel Acquire 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                      <>    Eazel Acquire 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
------------------------------------------------------------------------
------------------------------------------------------------------------
Entropy 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Entropy 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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FastCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                  <>    FastCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Flash 3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Flash 3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Google Earth 4 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                      <>    Google Earth 4 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Kurtosis 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Kurtosis 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Matlab Operation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                    <>    Matlab Operation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Maximum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                  Maximum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Mean 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                      Mean 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Measurement Core 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                          Measurement Core 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Median 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                    Median 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Minimum 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Minimum 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
MMXCore Routines 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                          MMXCore Routines 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Multiprocessor Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)              <>    Multiprocessor Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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NTSC Colors 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                        <>    NTSC Colors 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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PCX 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                <>    PCX 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Photoshop 3D Engine 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                <>    Photoshop 3D Engine 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Picture Package Filter 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                    Picture Package Filter 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Pixar 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                              <>    Pixar 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Portable Bit Map 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                    <>    Portable Bit Map 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Radiance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Radiance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Range 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                    Range 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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ScriptingSupport 13.0                                                              <>    ScriptingSupport 13.0.1
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Skewness 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Skewness 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Solarize 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Solarize 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Standard Deviation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                  <>    Standard Deviation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Summation 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                          <>    Summation 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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U3D 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                <>    U3D 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Variance 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                            <>    Variance 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
Variations 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                                Variations 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Wavefront|OBJ 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                      <>    Wavefront|OBJ 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
WIA Support 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                              WIA Support 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Wireless Bitmap 13.0 (13.0 20120315.r.428 2012/03/15:21:00:00)                    <>    Wireless Bitmap 13.0.1 (13.0.1 20120808.r.519 2012/08/08:21:00:00)
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Optional and third party plug-ins: NONE                                              <> Optional and third party plug-ins:
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                                                                                      -+    ElectricImage 13.0
                                                                                            HSB/HSL 13.0
                                                                                            Perfect Resize 7.0 Professional Edition 7.0.7
                                                                                            Perfect Resize 7.0 Professional Edition Batch 7.0.7
                                                                                            Perfect Resize 7.0 Professional Edition Filter 7.0.7
                                                                                            Perfect Resize 7.0 Professional Edition Format 7.0.7
                                                                                            StarFilter Pro 2 2.0.5.0
                                                                                            StarSpikes Pro 2 2.0.15.0
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Flash:                                                                                <> Flash: NONE
Mini Bridge
Kuler
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-Noel

Report · Oct 12, 2012

Adobe Updater hasn't told me that there's any updates available so that's why I'm not using 13.0.1.

My default scratch drive is C:

Trying the EndTask option in about 5 minutes

Will it actually save before the "crash" if it hasn't been 5 minutes? I know 3ds max does that.

Report · Oct 12, 2012

Choose Help - Updates and see what it tells you. If everything's working properly you should find out about a fair number of pending updates.

No, Photoshop will wait the prescribed length of time before making the first auto-save.

-Noel

Report · Oct 12, 2012

Ok the auto recover worked this time (when I don't need it). I don't know what happened last time.

Report · Oct 28, 2012

I also did not find anything in the above mentioned directories but I DID find a tmp file in the SAME directory where the file I was working on was.

The name was ps1805.tmp

I changed .tmp for .tif as I was working on a tif file (if extensions are not visible, you may have to hit F10, choose Tools-Folder options-View and uncheck "hide extension") and it opened in Photoshop

I only got a FLATTENED image (not all the layers for further tweaking), but the image was there!

Report · Oct 29, 2012

If you were working in tiff that format doesn't save layers anyway so that's clearly why you only got a flattened image by renaming the tmp file. Sadly no tmp file for me. No worries, I've already re-built and moved on and the auto recovery works now for some strange reason. I didn't change anything.

Report · Oct 29, 2012

TorQue[MoD] wrote:
If you were working in tiff that format doesn't save layers anyway [...]

Photoshop can save layered TIFF.

Adobe Community

PS CS6 Auto Recover???

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