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jordynd12732570
Participant
November 24, 2019
Question

Render video export not working [2019]

  • November 24, 2019
  • 28 replies
  • 95196 views

Hi!
I just recently started having this issue rendering animated videos in Photoshop CC on my Mac.  Before, I've had no trouble.  I go to file, export, render video, and then the settings appear.  I usually use 24 frames per second, work area, adobe media encoder, and either Quicktime or the hdm4 (I can't remember what it's called exactly - the one that exports videos as mp4 files).  After clicking okay, the Photoshop cursor spins and spins and spins...and the video never renders.  I don't even get the loading sign.  The program just freezes.

 

Is there anything to fix this problem?  Or something I may have done wrong?  I've used photoshop to animate for over a year now and this is the first time I've had a problem like this.  Please help!

28 replies

Brian S. Rasmussen
Inspiring
March 3, 2023

I encountered an issue with Photoshop on my MacPro and had hoped that upgrading to a new computer would solve the problem. However, even with my current up-to-date MacMini (2020, M1, 8GB RAM, Photoshop CC2023, 24.1.1), the issue still arises occasionally. Fortunately, I have found a solution that works for me every time:

  1. Quit Photoshop.
  2. Open Creative Cloud.
  3. Sign out of Creative Cloud.
  4. Restart Creative Cloud.
  5. Sign back into Creative Cloud.
  6. Open Photoshop and render the video.

By following these steps, I can get it to run smoothly for a while. When it fails again, I simply repeat the above process, and everything goes back to normal - until the next time it stalls.

Participating Frequently
April 5, 2023

Hi

I have also tried this step. Did not work 😞 

Participant
February 7, 2023

I re-installed the earliest verion of Photoshop available on the Adobe cloud subscription and that 

worked for me. Now I can render videos normally.

 

Participating Frequently
April 5, 2023

Hi

I have tried this, I downloaded version 22.2 and it is till not rendering. Any idea why, please help

 

christineb32232860
Participant
February 7, 2023

Close both photoshop AND bridge.  Restart photoshop (DO NOT restart bridge).  Seems to work everytime.  No idea why.

PECourtejoie
Community Expert
Community Expert
June 15, 2022

In case there are users of M1/Apple Silicon in this thread, they should update to Ps 23.4:Rosetta is not needed as videos now work in the native mode: https://helpx.adobe.com/photoshop/using/whats-new/2022-3.html#other-enhancements

Matthew A
Inspiring
November 7, 2022

Just to say - - I'm running a Mac Studio with decent ram (64gb), osx 12.6 and PS 24 — and still my video export gets stuck on 'Initializing Video Export'!

Randomly it worked once on an older machine (same setup but an older Imac) but then reverte to the video export freeze,

Something seriously awry withAdobe PS video export!  C'mon Adobe, sort it out!!


Participant
October 29, 2021

This problem happened on my PC and I have figured out how to solve it. I hope this solution work out for you guys.

 

Step 1. Download appropriate media feature pack. Find the proper version here: https://support.microsoft.com/en-us/help/3145500/media-feature-pack-list-for-windows-n-editions 

 

If you’re not sure which Windows 10 version you currently have installed, follow the steps below:

  1. Press the Windows key and type “about” in the search box.
  2. Click on About this PC to open the About tab of the Settings app.
  3. In the About screen, scroll down to Windows specifications and discover your Windows version under Edition.
     
     

Step 2. Run command prompt as admin. Enter this command:

    dism /online /enable-feature /featurename:MediaPlayback

 Step 3. Restart pc. Render Video in Photoshop should run by now.

Participating Frequently
September 18, 2021

I'm having the same problem. I don't do a lot of videos but this is distressing.

Participating Frequently
September 20, 2021

And just like that it's working again. Go figure.

Participant
September 9, 2021

I render frame sequences daily from Photoshop of turntables for dailies, and since upgrading to 22.x, video will not render. Have tried these workarounds, to no avail. A progressbar does not appear, just get spinning balls in win10 😞

 

This is a critical part of my workflow, sad that it is not working in the latest version, but thankfully can install 21.x still. 

 

Any hope of this being resolved? Would love to stay up to date with Photoshop, but I can't if it cannot export video as easily and simply as it does. 

Participating Frequently
September 9, 2021

Rendering video was not mentioned in either known issues or new features so I suppose not.

https://helpx.adobe.com/photoshop/using/whats-new.html

PECourtejoie
Community Expert
Community Expert
September 19, 2021

It is mentioned as not yet supported in the Apple Silicon faq. You need to run Ps in Rosetta mode in the meantime.

rolandm20406279
Participating Frequently
September 6, 2021

Hello,

 

I hope that the video functionality in PS will not follow the same way as 3D features which are now discontinued.

Regards.

Participant
September 6, 2021

Had the same issue. It turned out it happened only when I had Bridge opened in the same time. Once I shut down Bridge and saved the video to desktop (not Dropbox that I used til then) it worked fine. Hope it will help you too 🙂

Participating Frequently
September 6, 2021

I just deleted Photoshop and reinstalled version 21.2. No problems, nothing to remember, nothing to save. It just works. I have no idea what I'm missing with updates that have come out since, but the only thing I absolutely, positively need and only Photoshop can give me, is an efficient way to render videos. When Adobe sends out an update that fixes the problem, I'll take it. 

 

Glad you found a method that worlds

best

KShinabery212
Community Expert
Community Expert
July 28, 2021

Anytime I have issues rendering video I do one thing... and this as dumb as it sounds usually is the issue.

 

I look for updates for my computer's operating system.  Then I do the update.  This usually solves any rendering issue that I have.  Now I can not say this works 100% all the time.  But is something that I noticed.

 

Trust me... I literally poop myself for five minutes trying to figure out what went wrong.  Then I look to see if there is an update... which there usually is.  I install the update and everything works again.

 

I know this is so so so odd.  But check it out and let me know.

 

Let's connect on LinkedIn. https://www.linkedin.com/in/kshinabery/