Samsung - Natural Color Pro 1.0 ICM" appears defective.

[_bassam_radi_]

when i start Photoshop CS3 this error msg appear

my monitor is SyncMaster 2232BW

I have read many post about this problme but i didn't understand how to solve this problem

hope someone explan to me "in easy word"

[Rob_Keijzer]

It means you have to (re)calibrate and profile the monitor.

Rob

[_bassam_radi_]

what do u mean by "(re)calibrate and profile the monitor"

what do i have to do exactly ?

[Rob_Keijzer]

You have once installed that profile, you can try that again.

Or use a hardware device like Spider, or X-rite to calibrate and profile the monitor.

Or, if you have Adobe Gamma in Control Panel, use that (not ideal)

Rob

[_Richard_Migliore_]

I had the same problem. It was actually photoshop telling me the samsung software was defective. They have not issued a fix. When I opened pictures on the Windows viewer they came out yellowish, that is how I could tell it was a general problem with the Samsung software. The tech support at samsung is lousy. They seem clueless and not very bright. We have three samsung monitors with three different computers at work and they all do the same thing. The way I solved the problem was to change the color profile to a better one that makes the pictures look more natural. On Vista this is how I did it.

Right click on the screen. Hit Personalize>Display Settings>Advanced Settings> Color Management> Color Management (again). In the dialogue box that comes up check "Use my settings for this device" at the top. Then near the bottom click on 'ADD'. A list of various color profiles that you can use comes up. I clicked on 'Adobe RGB' to add to associate it with my Samsung monitor. Than I clicked OK. Then back in Color Management I set the Adobe RGB as the default for the monitor. Then close all the dialogue boxes. After I restarted the computer everything was fine and error messages went away and colors looked great.

Before you close the Color Management dialogue box you may want to hit the 'All Profiles' tab. There you will find a list of all the Profiles that are installed on the system and whether they are for printers or displays or other.

This is all new to me and I am no expert, it just seems to work.

Rick

[Rise22]

After many years, this still crops up - but thank you for your help - this solution works!!!

[Guest]

Richards Advice is not the best.

You need to recalibrate your monitor using a hardware calibrator. really cheap calibrators are just that really cheap and don't give the best results.

[Guest]

I had the same issue with a Samsung monitor. Their icms are crude and not reliable.

[_Sharmaine_Lewinski_]

I just built my pc and my samual nautral color booted up the first time to set my personal setting but every since then it don't open when I tryed to open it to see about setting it differently for my graphics work, any ideas why I can not open it any more???

[_Donald_McGuckin_]

I just bought a Samsung 932BW monitor on 1/16/08 and am experiencing the same error message. In addition, when I install the NaturalColor Pro software provided by Samsung, I get the Samsung Error Message: SELF-REGISTER ERROR - The following files did not self-register or unregister: 1. C:\Windows\system32\Flash.ocx. Error accessing the OLE registry. Then I get the message that NCPro has encountered a problem and needs to close. I have emailed Samsung twice with no response. Will call them tomorrow and if they can't resolve the proble, back the monitor goes to Best Buy.

[_Joe_Saah_]

I have a Radion 9200 video adapter.
I installed a Samsung Syncmaster 932BW LCD monitor.
When starting Adobe PhotoShop, I get this message:
Samsung - Natural Color Pro 1.0 ICM" appears defective.

I don't know if I have to:
1. change my video adapter
or
2. update Photoshop

I have changed my video setting to every setting and only one that
makes the pics look proportional is the setting of 1280x760 at 60 herts.
Any help for this solution will be greatly appreciated.

Thanks,
Joe

[Michael D Sullivan]

Joe, the Samsung profile is defective. You should get a hardware profiler such as the Huey or Spider and create your own profile.

As to the proper video setting, you should use the monitor's natural resolution, which is 1440x900, according to the manual on Samsung's site. This represents the actual pixel count on the screen. Setting to anything else results in interpolation or compression, where a pixel on-screen represents something other than one pixel sent to the driver. The refresh rate should be either 60 or 75 Hertz.

[_Joe_Saah_]

Thanks Michael. But there is not a setting on my computer for 1440x900. I'm wondering if I need to upgrade my video card.
About getting a hardware profiler, I have never heard of or done that.. Something new.. I will try it..
Thanks Michael.

[Michael D Sullivan]

Joe, you might want to get the latest drivers for your video card. Make sure you uninstall the current driver before installing the new one. When the new driver is installed and you have rebooted, it should automatically detect the monitor's resolution and give you 1440x900 as the highest resolution to select. For some reason, however, drivers typically do not automatically set themselves to this resolution (which they should!).

[_Joe_Saah_]

Well, the un-install and install video driver worked.. Thank You!
I now have 1440 resolution.. but I still have the notice 'Samsung - Natural Color Pro 1.0 ICM" appears defective' when I start up Photoshop. I am going to re-install the Samsung LCD monitor drivers again to see what that does.

[Michael D Sullivan]

Until you get a colorimeter (hardware monitor calibration and profiling instrument), you would be well advised to download QuickGamma and QuickMonitorProfile, which will allow you to visually calibrate and profile your monitor, creating a profile to use in lieu of the Samsung profile. They are available at http://quickgamma.de/indexen.html . Also, I highly recommend reading Norman Koren's instructions on calibrating and profiling at http://www.normankoren.com/makingfineprints1A.html#Monitorsetup .

[_Joe_Saah_]

Michael, it worked ! I first uninstalled my display drivers then installed the new driver and that gave me the 1440 resolution.
Next, I downloaded the two Quickgamma and Quick monitor profile, installed them both... the 1440 resolution gave me accurate views of pictures and then the Quick programs fixed the 'Samsung - Natural Color Pro 1.0 ICM" appears defective' window when I start Adobe Photoshop... Thank YOU!

(I should have stayed with the old CRT glass Tubes.. hehe.. )
I guess its the technology of the LCD monitors that cause this action I took to resolve the two problems.. Oh, I reviewed Norman Koren's article... I still have my old tube type radios in my HAM shack.. I think that tells it all... :)

Thanks again, Michael! I do appreciate your help and assistance.

[Michael D Sullivan]

Great, Joe!

[_Donald_McGuckin_]

I too have that error message when I start PSE 5.0. Called Samsung tech support today about this error message on my 932BW monitor. I agree with someone else's earlier comment that their tech support is "clueless". They fumbled around, passed me off to other "experts" and they won, I gave up. Have installed and reinstalled drivers and the NaturalColor Pro several times. I even get the message on startup of PSE 5.0 with the NaturalColor Pro uninstalled.

[Michael D Sullivan]

Don, read #12 and #14.

[_Donald_McGuckin_]

Michael:
I did download the latest driver for the video card when I installed the monitor. I then chose the proper resolution for the monitor, 1440X900. I will also look into the calibration software you suggested. Thank you.
Don

[_Gordon_Jeffries_]

The problem has nothing to do with recalibration, it's just that PhotoShop and the Samsung monitor .icm don't play well together. To fix the problem, you can either associate a different color profile (.icm) with the Samsung monitor as Richard Migliore did in message 4 above ( Richard Migliore, "Samsung - Natural Color Pro 1.0 ICM" appears defective." #4, 30 Dec 2007 10:04 am) or
uninstall the Samsung monitor driver (which removes the Samsung .icm), and install the Windows Plug and Play monitor driver. Both work, and the Samsung monitor doesn't need the Samsung monitor driver to function correctly in Win 98, 2000, ME, XP, or Vista.

[Guest]

Re: 'The problem has nothing to do with recalibration'

Oh, really!

[_Donald_McGuckin_]

i SOLVED MY PROBLEM BY RETURNING THE SAMSUNG MONITOR. I HAD EMAILED SAMSUNG TECH SUPPORT ABOUT THREE WEEKS AGO, AND STILL HAVEN'T RECEIVED A RESPONSE. I ALSO CALLED THEIR TECH SUPPORT AND SPOKE TO THREE DIFFERENT PEOPLE; NONE OF THESE PEOPLE ACTED IN A PROFESSIONAL MANNER, AND ONE SOUNDED LIKE HE WAS IN A BAR WITH MUSIC AND LAUGHTER IN THE BACKGROUND. AS SOMEONE HAD STATED EARLIER, THEIR TECH SUPPORT WAS "CLUELESS". THE LAST PERSON I SPOKE TO SUGGESTED I DUMP ALL THE PROGRAMS SAMSUNG HAD SUPPLIED ON THE INSTALLATION DISC AS "THEY WEREN'T WORTH ANYTHING". REALLY IMPRESSIVE SUPPORT PERSONNEL' WHICH I WILL KEEP IN MIND IF I EVER START TO CONSIDER ANOTHER SAMSUNG PRODUCT.

[Guest]

I just solve this problem with the work-around you described. Thank you!