Save for web error

[Dusterthomas]

As of yesterday, when I try to save for web, I get an error message "Photoshop could not complete this operation. The specified volume could not be found". Photoshop CC 2017. I have used this function for thousands of images, but suddenly the error has appeared. My images are jpegs 510 x 510 @ 72ppi. I've tried closing and reopening Photoshop, but the error message persists.

[gener7]

This answer is a bit old, (CS5) but I'm sure it will help:

Photoshop: Selecting Save for Web gives error: "Could not complete this operation. An unknown operat...

If the first answer does not help, look into the followup replies to this topic and if necessary add your situation.

Gene

[Dusterthomas]

Thank you, but I have no such file or anything like it in Mac: Users/[Username]/Library/Preferences/

[gener7]

Try: Users/[Username]/Library/Preferences/Adobe Photoshop CC 2017 Settings/

Save for Web Prefs.psp should be there.

[Dusterthomas]

I'm sorry, but I don't have a directory or file by that name. The only files I have in the Users/[Username]/Library/Preferences/ directory that relates to Adobe Creative Cloud are...

com.adobe.acc.AdobeCreativeCloud.plist

com.adobe.acc.AdobeDesktopService.plist

Also, I did not add to the old forum thread, as that discussion is marked as solved.

thanks

[gener7 · Accepted solution]

Some MacOS directories are hidden by default. I've permanently unhidden mine by default and don't always remember others don't.

Open a Finder window and in the Finder menu at the top of your screen, select Go > Go to Folder

Copy and Paste this path in dialog below:  ~/Library/Preferences/Adobe Photoshop CC 2017 Settings   (~/ is your Home directory.)

Click "Go" and you should see the files. I'm using MacOS 10.12.6

[gener7]

If you would like to permanently unhide Mac files and Folders, read this article:

How to Show or Hide Hidden Files and Folders on macOS

[Dusterthomas]

Thank you Gene. That's worked and thanks also for the link on how to show and hide hidden files.

[gener7]

Glad to hear that worked. Just as in Windows, Apple thinks newcomers might damage important system files, so they hide them by default. If you are not worried about that and don't have others using your Mac, unhiding them is a useful default.

Gene