Scratch Disk Full issue

[jonathanq85498008]

Hi, I'm struggling to open photoshop for the first time on my pc, it keeps coming up with scratch disk full and then refusing to open. I have tried using ctrl + alt to change the scratch disk location but it still wont work. I have also tried uninstalling and reinstalling. I have 606 GB of free space on my pc so I am not sure as to why it says the disks are full. I'm using windows 10 if that helps.

[Zahoor_Ahmed]

Try to enhace the memory space,hope problem shall resolve... 

[nikunj.m]

Hi there,

We apologize for the scratch disk issue you are facing with Photoshop.

Would you mind sharing the version of Photoshop you are using by going to the Help menu > System info? Also, the amount of free space you mentioned which is available on the computer, is that available on the C: drive?

You may check the article linked below to check if the suggested steps help with the issue.

https://helpx.adobe.com/in/photoshop/using/scratch-disks-preferences.html

Regards,

Nikunj

[jonathanq85498008]

Hi, Thanks for your response, as I cant actually open photoshop I cant find the help menu, but according to where it is saved in my files it says: Adobe Photoshop CC 2019, File version 20.04.26077 if that helps. The storage mentioned is on the D: drive the same as the photoshop is installed on.

[jonathanq85498008]

D drive, not D:

[nikunj.m]

Launch Photoshop with the Ctrl + Alt keys pressed in the in the pop up you mentioned to change the scratch disk, leave the first drop down on start up but add your C drive and D drive to the second and third drop downs.

[jonathanq85498008]

Tried that, its still coming up with the scratch disks full pop up and not opening

[nikunj.m]

Please try to reset the preferences as suggested by Dave and check if that helps.

[jonathanq85498008]

Hi, just tried that and I reset the preferences but its still saying it could not initialise photoshop

[davescm]

Hi

Try a preference reset. Press and hold Alt+Control+Shift (Windows) or Option+Command+Shift (Mac OS) as you start Photoshop. You are prompted to delete the current settings. The new preferences files are created the next time you start Photoshop.

https://helpx.adobe.com/uk/photoshop/using/scratch-disks-preferences.html#adjust-scratch-disk-prefer...

Dave