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Scrubby zoom not working

Community Beginner ,
Nov 11, 2015

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Hi, I'm using the latest version of CC on my iMac and scrubby zoom has stopped working.  I've read posts about this OpenGL thing but I don't have any option anywhere to either switch it on or off. I'm no tech wizard so forgive me if this is something simple that I'm missing. I desperately need this zoom to work. Thanks in advance.

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Correct answer by jbm007 | Adobe Community Professional

If it is , try clearing your preferences.

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Scrubby zoom not working

Community Beginner ,
Nov 11, 2015

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Hi, I'm using the latest version of CC on my iMac and scrubby zoom has stopped working.  I've read posts about this OpenGL thing but I don't have any option anywhere to either switch it on or off. I'm no tech wizard so forgive me if this is something simple that I'm missing. I desperately need this zoom to work. Thanks in advance.

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Correct answer by jbm007 | Adobe Community Professional

If it is , try clearing your preferences.

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Nov 11, 2015 1
Adobe Employee ,
Nov 11, 2015

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Hi FranticPhotos,

Please go to the Preferences of Photoshop , Click on Edit>Preferences.

In there go to the Performance Tab, once there please click on Show Advanced Settings under " Use Graphics Processor".

There you will find the option for " Open GL"

Also please check the following article , if you are on the latest version of MAC : Photoshop and El Capitan | Mac OS 10.11

Regards,

Tanuj

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Nov 11, 2015 5
Community Beginner ,
Nov 12, 2015

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Thanks for the help

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Nov 12, 2015 0
Adobe Employee ,
Nov 12, 2015

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You are Welcome, Glad to help.

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Nov 12, 2015 0
Contributor ,
Nov 20, 2015

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Thx Tanuj, the plugin solved the issue.

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Nov 20, 2015 0
Adobe Employee ,
Nov 20, 2015

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You are Welcome,

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Nov 20, 2015 0
New Here ,
Jan 21, 2017

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Hi Tanuj,

I just downloaded the new PS CC 2017 as well and neither my scrubby zoom or rotate page is working.  I tried to reset preferences and turned on open gl etc... but nothing works so far.  I also updated my driver for my GPU ( nvdia gforce GT 610 ) .  Here are my system specs,

Intel i3 3240 @ 3.4GHZ

8 GB RAM

64 bit operating system

If you have any ideas that would be great. 

Thanks!

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Jan 21, 2017 0
New Here ,
Jul 12, 2018

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Hi everybody, my scrubby zoom has failed numerous times. It's intermittent -- while I'm working on a file, scrubby will magically start working and then magically stop. Replacing prefs file sometimes works but today neither that nor relaunch nor reboot has any effect.

I believe it might happen more often in larger files (current one is 180MB) but I haven't kept meticulous track of that.

I've also tried turning it on and off in Illustrator prefs, and I've tried creating a new file before opening the 180MB one. Scrubby works in the new file but when I open the big one, no got. I'm doing stuff that requires constant zooming in and out, and this SNAFU is really messing up my productivity. Any suggestions?

2016 iMac, AMD Radeon R9 M395 2048 MB, 32GB RAM, OS 10.11.6

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Jul 12, 2018 0
Participant ,
Oct 06, 2018

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miken85463333  wrote

Hi everybody, my scrubby zoom has failed numerous times. It's intermittent -- while I'm working on a file, scrubby will magically start working and then magically stop. Replacing prefs file sometimes works but today neither that nor relaunch nor reboot has any effect.

I believe it might happen more often in larger files (current one is 180MB) but I haven't kept meticulous track of that.

I've also tried turning it on and off in Illustrator prefs, and I've tried creating a new file before opening the 180MB one. Scrubby works in the new file but when I open the big one, no got. I'm doing stuff that requires constant zooming in and out, and this SNAFU is really messing up my productivity. Any suggestions?

2016 iMac, AMD Radeon R9 M395 2048 MB, 32GB RAM, OS 10.11.6

You could try updating or rolling back the driver for your graphics card or even convincing your MacOS to remove and reinstall the graphics. I suspect Adobe may be having difficulty detecting your card's identity or its capabilities, and it may therefore disable the graphics acceleration abilities of the card, which definitely will disable scrubby zoom if it occurs.

I don't have quite the same degree of the problem, what I get is that from session to session, at unpredictable times, for a given time that I start Photoshop the graphics processor (maybe one in 30 times) will suddenly be disabled for no clear reason, then I just turn the acceleration back on in Prefs and restart the program and then it works properly again. I am sorry to hear that yours seems to be going in and out of proper operation multiple times even within a single PS session and I wish you the best of luck. Just try changing what you have not changed before, such as the suggestion in my first paragraph above.

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Oct 06, 2018 0
Adobe Community Professional ,
Nov 11, 2015

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Photoshop > Preferences > Performance on the menu bar. See if your GPU is selected for Graphics Processor Settings in the upper right.

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Nov 11, 2015 3
Adobe Community Professional ,
Nov 11, 2015

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If it is , try clearing your preferences.

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Nov 11, 2015 1
Community Beginner ,
Nov 12, 2015

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Clearing preferences worked a treat, thank you so much for the help! Life saver

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Nov 12, 2015 1
New Here ,
Jan 17, 2017

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Thanks for this, just had the same problem.

Turning on the 'Open GL' did the trick.

Just a note, you need to restart Photoshop for the changes to work

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Jan 17, 2017 1
Participant ,
Oct 06, 2018

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PeculiumPhotography  wrote

Thanks for this, just had the same problem.

Turning on the 'Open GL' did the trick.

Just a note, you need to restart Photoshop for the changes to work

Also for anyone viewing this in 2018 and beyond, it is now Open CL instead, at least on nVidia graphics cards.

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Oct 06, 2018 0
New Here ,
Feb 10, 2019

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Clearing preferences worked for me. Scrubby zoom had been intermittent. When it wouldn't work Photoshop would tell me there was an error with my graphics card. It's a GeForce 940M/PCIe/SSE2 card. But when checking on the status of the card the report says it's working properly. The opening downside to clearing preferences is all my recent open files list has been cleared. A bug lurks so I wouldn't be surprised to encounter this problem again.

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Feb 10, 2019 0
New Here ,
Oct 29, 2020

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That didn't work for me but I found the answer on Youtube

 

https://www.youtube.com/watch?v=ovFMOIiu6uE

In this video I will show you how to fix scrubby zoom fast and easy! Please make sure to give it a thumbs up if it helped you because it's a new channel and ...

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Oct 29, 2020 0