Participating Frequently

Question

Sending files to another CC user

Forum|Forum|6 years ago
April 26, 2019
5 replies
1645 views

So I am an illustrator using Photoshop for artwork and I am sending the files to my author. She is also using CC. Normally I would simply save a layered file as PSD and the receiver can simply open in CC to view the layers, etc. I am trying to send these files to where she can open them without an issue. She is saying she can't open them. I am not sure if the new update of CC has changed the way you save files but this should be rather easy and for some reason, my author isn't able to open the files on her end. Any suggestions on how to save these files would be huge. Thanks all.

This topic has been closed for replies.

melissapiccone

Community Expert

Are you both using CC versions of Photoshop? You can create a library and share your files that way.

Share Adobe Creative Cloud files, libraries, prototypes, and more

Melissa Piccone | Adobe Trainer | Online Courses Author | Fine Artist

D Fosse

Community Expert

Don't use Export; it's not intended for print files.

Don't use jpeg; it doesn't support layers (and you don't want the destructive compression).

Save as PSD and send with wetransfer. I can't think of one single reason why there would be problems opening them on the other end - unless she has other system problems.

However, make sure the color profile is embedded to avoid color inconsistencies. That should be fine if you haven't changed any color settings.

J

johnt17714295Author

Participating Frequently

Actually - when I go into Dropbox and try to open one of the files directly into Photoshop, here is what I get:

D Fosse

Community Expert

Well, that's the kind of error message you get when it actually isn't the right kind of document, in other words, a file format that Photoshop doesn't read.

So what's the file extension - the characters after the dot at the end of the filename?

Norman Sanders

Legend

You may want to try an alternate transfer site. My clients and I use WeTransfer without any problems and I recommend it.

Mike_Gondek10189183

Community Expert

Photoshop is even more compatible than Illustrator. Ask her to seen you screenshots of the error and exactly how she is opening the file. She may have her file associations bad.

How to fix broken file type associations for Creative Cloud apps

J

johnt17714295Author

Participating Frequently

Guys thank you for jumping on this. I am asking my author to share with me what she is getting on her end when trying to pull the files into Photoshop on her side. I will return as soon as I have an answer.

John

A

Anonymous

Hi

How exactly are you sending the PSD's and what happens on her end when she tries to open them, is she getting some kind of error message.

Have you tried using a file sharing site like DropBox

J

johnt17714295Author

Participating Frequently

I am using Dropbox but it's the initial saving on my end that seems odd too. Do I need to use "Export as" method of "Save as"? Usually I just save as PSD and it's all good but it seems if I don't use "export as" and save as a JPG then she can open but all the layers aren't there? I am not a pro so I apologize if I am confusing.

Mike_Gondek10189183

Community Expert

Ask her to use file open from Photoshop, and navigate to the .psd file. If that works she needs to fix her file associations as per the link in my previous post.

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