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0

shake reduction filter crashes PS frequently

Community Beginner ,
May 07, 2019 May 07, 2019

Never used to happen in early versions of CC but it now does more often than not in so much now that I don't use the filter. Can't find any info online on it,. I am win 10, i7 processor, 16gb of ram, 4gb nvidia card. Seems to preview ok, then the crash comes when applying to the image, then  'photoshop has stopped working' error message. This is the only filter that crashes PS, normally on of the last things being applied to image

Thanks

Brian

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Adobe
Guest
May 07, 2019 May 07, 2019

Hi

Have you tried resetting Photoshop preferences, you may want to backup your settings first

Migrate presets, actions, and settings

Reset Pref.jpg

Also have you checked Windows event viewer for application errors relating to Photoshop.exe

It may help if you posted your Photoshop system info to, in Photoshop go to Help > System Info and copy and paste that into this thread

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Community Beginner ,
May 07, 2019 May 07, 2019

Thanks

system info below

Just also updated my nvidia graphics driver via Geforce experience, will have another go with the filter

Adobe Photoshop Version: 20.0.4 20190227.r.76 2019/02/27: 1205725  x64

Number of Launches: 230

Operating System: Windows 10 64-bit

Version: 10 or greater 10.0.17763.475

System architecture: Intel CPU Family:6, Model:14, Stepping:3 with MMX, SSE Integer, SSE FP, SSE2, SSE3, SSE4.1, SSE4.2, AVX, AVX2, HyperThreading

Physical processor count: 4

Logical processor count: 8

Processor speed: 2592 MHz

Built-in memory: 16244 MB

Free memory: 8916 MB

Memory available to Photoshop: 14860 MB

Memory used by Photoshop: 60 %

Alias Layers: Disabled.

Modifier Palette: Enabled.

Highbeam: Enabled.

Image tile size: 1024K

Image cache levels: 4

Font Preview: Medium

TextComposer: Latin

Display: 1

Display Bounds: top=0, left=0, bottom=1080, right=1920

Display: 2

Display Bounds: top=0, left=-1920, bottom=1080, right=0

OpenGL Drawing: Enabled.

OpenGL Allow Old GPUs: Not Detected.

OpenGL Drawing Mode: Advanced

OpenGL Allow Normal Mode: True.

OpenGL Allow Advanced Mode: True.

AIFCoreInitialized=1

AIFOGLInitialized=1

OGLContextCreated=1

NumGLGPUs=1

NumCLGPUs=2

NumNativeGPUs=0

glgpu[0].GLVersion="4.1"

glgpu[0].IsIntegratedGLGPU=0

glgpu[0].GLMemoryMB=1024

glgpu[0].GLName="Intel(R) HD Graphics 530"

glgpu[0].GLVendor="Intel"

glgpu[0].GLVendorID=32902

glgpu[0].GLDriverVersion="23.20.16.4973"

glgpu[0].GLRectTextureSize=16384

glgpu[0].GLRenderer="Intel(R) HD Graphics 530"

glgpu[0].GLRendererID=6427

glgpu[0].HasGLNPOTSupport=1

glgpu[0].GLDriver="C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igdumdim64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd10iumd64.dll,C:\WINDOWS\System32\DriverStore\FileRepository\igdlh64.inf_amd64_1a33d2f73651d989\igd12umd64.dll"

glgpu[0].GLDriverDate="20180228000000.000000-000"

glgpu[0].CanCompileProgramGLSL=1

glgpu[0].GLFrameBufferOK=1

glgpu[0].glGetString[GL_SHADING_LANGUAGE_VERSION]="1.30 - Build 23.20.16.4973"

glgpu[0].glGetProgramivARB[GL_FRAGMENT_PROGRAM_ARB][GL_MAX_PROGRAM_INSTRUCTIONS_ARB]=[1447]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_UNITS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_COMBINED_TEXTURE_IMAGE_UNITS]=[192]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_TEXTURE_IMAGE_UNITS]=[32]

glgpu[0].glGetIntegerv[GL_MAX_DRAW_BUFFERS]=[8]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_FRAGMENT_UNIFORM_COMPONENTS]=[4096]

glgpu[0].glGetIntegerv[GL_MAX_VARYING_FLOATS]=[64]

glgpu[0].glGetIntegerv[GL_MAX_VERTEX_ATTRIBS]=[16]

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_PROGRAM]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_ARB_FRAGMENT_SHADER]=1

glgpu[0].extension[AIF::OGL::GL_EXT_FRAMEBUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_RECTANGLE]=1

glgpu[0].extension[AIF::OGL::GL_ARB_TEXTURE_FLOAT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_OCCLUSION_QUERY]=1

glgpu[0].extension[AIF::OGL::GL_ARB_VERTEX_BUFFER_OBJECT]=1

glgpu[0].extension[AIF::OGL::GL_ARB_SHADER_TEXTURE_LOD]=0

clgpu[0].CLPlatformVersion="2.1 "

clgpu[0].CLDeviceVersion="2.1 NEO "

clgpu[0].IsIntegratedCLGPU=1

clgpu[0].CLMemoryMB=6497

clgpu[0].CLName="Intel(R) HD Graphics 530"

clgpu[0].CLVendor="Intel(R) Corporation"

clgpu[0].CLVendorID=32902

clgpu[0].CLDriverVersion="23.20.16.4973"

clgpu[0].CLBandwidth=2.40513e+10

clgpu[0].CLCompute=167.375

clgpu[1].CLPlatformVersion="1.2"

clgpu[1].CLDeviceVersion="1.2 CUDA"

clgpu[1].IsIntegratedCLGPU=0

clgpu[1].CLMemoryMB=4096

clgpu[1].CLName="GeForce GTX 960M"

clgpu[1].CLVendor="NVIDIA Corporation"

clgpu[1].CLVendorID=4318

clgpu[1].CLDriverVersion="430.39"

clgpu[1].CLBandwidth=6.83855e+10

clgpu[1].CLCompute=403.246

License Type: Subscription

Serial number: 96040015392472076857

GUIDBucket:Composite Core (enable_composite_core): onComposite Core UI (comp_core_ui): offDocument Graph (enable_doc_graph): off

Application folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\

Temporary file path: C:\Users\BRIANJ~1\AppData\Local\Temp\

Photoshop scratch has async I/O enabled

Scratch volume(s):

  Startup, 191.4G, 92.9G free

Required Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\Plug-Ins\

Primary Plug-ins folder: C:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\

Installed components:

   A3DLIBS.dll   A3DLIB Dynamic Link Library   9.2.0.112  

   ACE.dll   ACE 2018/11/13-18:07:21   79.603421   79.603421

   AdbePM.dll   PatchMatch 2018/09/10:19:04:15   1.601805   1.601805

   AdobeLinguistic.dll   Adobe Linguisitc Library   13.0.0.0  

   AdobeOwl.dll   Adobe Owl   5.3.0  

   AdobePDFL.dll   PDFL 2018/08/23-00:56:13   79.301181   79.301181

   AdobePIP.dll   Adobe Product Improvement Program   8.0.0.52.48027  

   AdobeSVGAGM.dll   AdobeSVGAGM   79.600623   79.600623

   AdobeXMP.dll   Adobe XMP Core 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPFiles.dll   Adobe XMP Files 2018/08/13-16:40:22   79.163499   79.163499

   AdobeXMPScript.dll   Adobe XMP Script 2018/08/13-16:40:22   79.163499   79.163499

   adobe_caps.dll   Adobe CAPS   10,0,0,6  

   AGM.dll   AGM 2018/08/14-01:11:25   79.600623   79.600623

   ahclient.dll    AdobeHelp Dynamic Link Library   4.0.0.0  

   AIDE.dll   AIDE 2018/08/10-16:31:38   79.600470   79.600470

   ARE.dll   ARE 2018/08/14-01:11:25   79.600623   79.600623

   AXE8SharedExpat.dll   AXE8SharedExpat 2018/06/25-18:00:38   79.598424   79.598424

   AXEDOMCore.dll   AXEDOMCore 2018/06/25-18:00:38   79.598424   79.598424

   Bib.dll   BIB 2018/08/14-01:11:25   79.600623   79.600623

   BIBUtils.dll   BIBUtils 2018/08/14-01:11:25   79.600623   79.600623

   boost_date_time.dll   photoshopdva   12.1.0  

   boost_filesystem.dll   photoshopdva   12.1.0  

   boost_system.dll   photoshopdva   12.1.0  

   boost_threads.dll   photoshopdva   12.1.0  

   cg.dll   NVIDIA Cg Runtime   3.0.00007  

   cgGL.dll   NVIDIA Cg Runtime   3.0.00007  

   CITThreading.dll   Adobe CITThreading   2.1.0.1   2.1.0.1

   CoolType.dll   CoolType 2018/08/14-01:11:25   79.600623   79.600623

   CRClient.dll   Adobe Crash Reporter Client DLL   2.0.3.0  

   dnssd.dll   Bonjour   3,0,0,2  

   dvaaccelerate.dll   photoshopdva   12.1.0  

   dvaappsupport.dll   photoshopdva   12.1.0  

   dvaaudiodevice.dll   photoshopdva   12.1.0  

   dvacore.dll   photoshopdva   12.1.0  

   dvacrashhandler.dll   Adobe Audition CC 2017   10.0.0  

   dvamarshal.dll   photoshopdva   12.1.0  

   dvamediatypes.dll   photoshopdva   12.1.0  

   dvametadata.dll   photoshopdva   12.1.0  

   dvametadataapi.dll   photoshopdva   12.1.0  

   dvametadataui.dll   photoshopdva   12.1.0  

   dvaplayer.dll   photoshopdva   12.1.0  

   dvascripting.dll   photoshopdva   12.1.0  

   dvatransport.dll   photoshopdva   12.1.0  

   dvaui.dll   photoshopdva   12.1.0  

   dvaunittesting.dll   photoshopdva   12.1.0  

   dynamiclink.dll   photoshopdva   12.1.0  

   ExtendScript.dll   ExtendScript 2017/08/31-12:13:14   81.1157194   81.1157194

   icucnv58.dll   International Components for Unicode   58, 2, 0, 0  

   icudt58.dll   International Components for Unicode   58, 2, 0, 0  

   icuuc58.dll   International Components for Unicode   58, 2, 0, 0  

   igestep30.dll   IGES Reader   9.3.0.113  

   JP2KLib.dll   JP2KLib 2018/06/25-18:00:38   79.271024   79.271024

   libifcoremd.dll   Intel(r) Visual Fortran Compiler   10.0 (Update A)  

   libiomp5md.dll   Intel(R) OpenMP* Runtime Library   5.0  

   libmmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   LogSession.dll   LogSession   8.0.0.52.48027  

   mediacoreif.dll   photoshopdva   12.1.0  

   MPS.dll   MPS 2018/08/06-15:20:35   79.600183   79.600183

   pdfsettings.dll   Adobe PDFSettings   1.04  

   Photoshop.dll   Adobe Photoshop CC 2019   20.0  

   Plugin.dll   Adobe Photoshop CC 2019   20.0  

   PlugPlugExternalObject.dll   Adobe(R) CEP PlugPlugExternalObject Standard Dll (64 bit)   9.2.1  

   PlugPlugOwl.dll   Adobe(R) CSXS PlugPlugOwl Standard Dll (64 bit)   9.2.1.39  

   PSCloud.dll                                                   1.0.0.1  

   PSViews.dll   Adobe Photoshop CC 2019   20.0  

   SCCore.dll   ScCore 2017/08/31-12:13:14   81.1157194   81.1157194

   SVGRE.dll   SVGRE   79.600623   79.600623

   svml_dispmd.dll   Intel(R) C/C++/Fortran Compiler   18.0.0  

   tbb.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   tbbmalloc.dll   Intel(R) Threading Building Blocks for Windows   2018, 0, 2017, 1205  

   TfFontMgr.dll   FontMgr   9.3.0.113  

   TfKernel.dll   Kernel   9.3.0.113  

   TFKGEOM.dll   Kernel Geom   9.3.0.113  

   TFUGEOM.dll   Adobe, UGeomĀ©   9.3.0.113  

   VulcanControl.dll   Vulcan Application Control Library   5.3.0.16  

   VulcanMessage5.dll   Vulcan Message Library   5.3.0.16  

   WinRTSupport.dll   Adobe Photoshop Windows RT Support   20.0.0.0  

   WRServices.dll   WRServices Tue August 14 2018 12:26:24   Build 0.23627   0.23627

   wu3d.dll   U3D Writer   9.3.0.113  

Required plug-ins:

   3D Studio 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Accented Edges 20.0 - from the file ā€œFilter Gallery.8bfā€

   Adaptive Wide Angle 20.0 - from the file ā€œAdaptive Wide Angle.8bfā€

   Angled Strokes 20.0 - from the file ā€œFilter Gallery.8bfā€

   Average 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œAverage.8bfā€

   Bas Relief 20.0 - from the file ā€œFilter Gallery.8bfā€

   BMP 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Camera Raw 11.2.1 - from the file ā€œCamera Raw.8biā€

   Camera Raw Filter 11.2.1 - from the file ā€œCamera Raw.8biā€

   Chalk && Charcoal 20.0 - from the file ā€œFilter Gallery.8bfā€

   Charcoal 20.0 - from the file ā€œFilter Gallery.8bfā€

   Chrome 20.0 - from the file ā€œFilter Gallery.8bfā€

   Cineon 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œCineon.8biā€

   Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œClouds.8bfā€

   Collada 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Color Halftone 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Colored Pencil 20.0 - from the file ā€œFilter Gallery.8bfā€

   ContĆ© Crayon 20.0 - from the file ā€œFilter Gallery.8bfā€

   Craquelure 20.0 - from the file ā€œFilter Gallery.8bfā€

   Crop and Straighten Photos 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œCropPhotosAuto.8liā€

   Crop and Straighten Photos Filter 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Crosshatch 20.0 - from the file ā€œFilter Gallery.8bfā€

   Crystallize 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Cutout 20.0 - from the file ā€œFilter Gallery.8bfā€

   Dark Strokes 20.0 - from the file ā€œFilter Gallery.8bfā€

   De-Interlace 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Dicom 20.0 - from the file ā€œDicom.8biā€

   Difference Clouds 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œClouds.8bfā€

   Diffuse Glow 20.0 - from the file ā€œFilter Gallery.8bfā€

   Displace 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Dry Brush 20.0 - from the file ā€œFilter Gallery.8bfā€

   Eazel Acquire 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œEazelAcquire.8baā€

   Entropy 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Export Color Lookup Tables 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œExport3DLUT.8beā€

   Extrude 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   FastCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œFastCore.8bxā€

   Fibers 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Film Grain 20.0 - from the file ā€œFilter Gallery.8bfā€

   Filter Gallery 20.0 - from the file ā€œFilter Gallery.8bfā€

   Flash 3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Fresco 20.0 - from the file ā€œFilter Gallery.8bfā€

   Glass 20.0 - from the file ā€œFilter Gallery.8bfā€

   Glowing Edges 20.0 - from the file ā€œFilter Gallery.8bfā€

   Google Earth 4 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Grain 20.0 - from the file ā€œFilter Gallery.8bfā€

   Graphic Pen 20.0 - from the file ā€œFilter Gallery.8bfā€

   Halftone Pattern 20.0 - from the file ā€œFilter Gallery.8bfā€

   Halide Bottlenecks 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œHalideBottlenecks.8bxā€

   HDRMergeUI 20.0 - from the file ā€œHDRMergeUI.8bfā€

   HSB/HSL 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   IFF Format 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   IGES 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Ink Outlines 20.0 - from the file ā€œFilter Gallery.8bfā€

   JPEG 2000 20.0 - from the file ā€œJPEG2000.8biā€

   Kurtosis 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Lens Blur 20.0 - from the file ā€œLens Blur.8bfā€

   Lens Correction 20.0 - from the file ā€œLens Correction.8bfā€

   Lens Flare 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Liquify 20.0 - from the file ā€œLiquify.8bfā€

   Matlab Operation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œChannelPort.8bfā€

   Maximum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Mean 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Measurement Core 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œMeasurementCore.8meā€

   Median 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Mezzotint 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Minimum 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   MMXCore Routines 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œMMXCore.8bxā€

   Mosaic Tiles 20.0 - from the file ā€œFilter Gallery.8bfā€

   Multiprocessor Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œMultiProcessor Support.8bxā€

   Neon Glow 20.0 - from the file ā€œFilter Gallery.8bfā€

   Note Paper 20.0 - from the file ā€œFilter Gallery.8bfā€

   NTSC Colors 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œNTSC Colors.8bfā€

   Ocean Ripple 20.0 - from the file ā€œFilter Gallery.8bfā€

   OpenEXR 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Paint Daubs 20.0 - from the file ā€œFilter Gallery.8bfā€

   Palette Knife 20.0 - from the file ā€œFilter Gallery.8bfā€

   Patchwork 20.0 - from the file ā€œFilter Gallery.8bfā€

   Paths to Illustrator 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   PCX 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œPCX.8biā€

   Photocopy 20.0 - from the file ā€œFilter Gallery.8bfā€

   Picture Package Filter 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œChannelPort.8bfā€

   Pinch 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Pixar 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œPixar.8biā€

   Plaster 20.0 - from the file ā€œFilter Gallery.8bfā€

   Plastic Wrap 20.0 - from the file ā€œFilter Gallery.8bfā€

   PLY 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Pointillize 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Polar Coordinates 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Portable Bit Map 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œPBM.8biā€

   Poster Edges 20.0 - from the file ā€œFilter Gallery.8bfā€

   PRC 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Radial Blur 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Radiance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œRadiance.8biā€

   Range 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Render Color Lookup Grid 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œExport3DLUT.8beā€

   Reticulation 20.0 - from the file ā€œFilter Gallery.8bfā€

   Ripple 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Rough Pastels 20.0 - from the file ā€œFilter Gallery.8bfā€

   Save for Web 20.0 - from the file ā€œSave for Web.8beā€

   ScriptingSupport 20.0 - from the file ā€œScriptingSupport.8liā€

   Shake Reduction 20.0 - from the file ā€œShake Reduction.8bfā€

   Shear 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Skewness 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Smart Blur 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Smudge Stick 20.0 - from the file ā€œFilter Gallery.8bfā€

   Solarize 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œSolarize.8bfā€

   Spaces 20.0 - from the file ā€œSpaces.8liā€

   Spatter 20.0 - from the file ā€œFilter Gallery.8bfā€

   Spherize 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Sponge 20.0 - from the file ā€œFilter Gallery.8bfā€

   Sprayed Strokes 20.0 - from the file ā€œFilter Gallery.8bfā€

   Stained Glass 20.0 - from the file ā€œFilter Gallery.8bfā€

   Stamp 20.0 - from the file ā€œFilter Gallery.8bfā€

   Standard Deviation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   STL 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Sumi-e 20.0 - from the file ā€œFilter Gallery.8bfā€

   Summation 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Targa 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Texturizer 20.0 - from the file ā€œFilter Gallery.8bfā€

   Tiles 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Topaz B&W Effects 2 10.0 - from the file ā€œtlbw2ps_x64.8bfā€

   Topaz ReStyle 10.0 - from the file ā€œtlrestyleps_x64.8bfā€

   Torn Edges 20.0 - from the file ā€œFilter Gallery.8bfā€

   Twirl 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   U3D 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Underpainting 20.0 - from the file ā€œFilter Gallery.8bfā€

   Vanishing Point 20.0 - from the file ā€œVanishingPoint.8bfā€

   Variance 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œstatistics.8baā€

   Virtual Reality Modeling Language | VRML 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   Water Paper 20.0 - from the file ā€œFilter Gallery.8bfā€

   Watercolor 20.0 - from the file ā€œFilter Gallery.8bfā€

   Wave 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Wavefront|OBJ 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œU3D.8biā€

   WIA Support 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œWIASupport.8liā€

   Wind 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

   Wireless Bitmap 20.0 (20190227.r.76 2019/02/27: 1205725) - from the file ā€œWBMP.8biā€

   ZigZag 20.0 - from the file ā€œStandard MultiPlugin.8bfā€

Optional and third party plug-ins:

   Analog Efex Pro 2 2.0.12.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Analog Efex Pro 2\Analog Efex Pro 2 (64-Bit)\Analog Efex Pro 2.8bfā€

   BackgroundFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Background.8bfā€

   Color Efex Pro 4 4.3.24.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Color Efex Pro 4\Color Efex Pro 4 (64-Bit)\Color Efex Pro 4.8bfā€

   Dfine 2 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Dfine2.8bfā€

   FineStructuresFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\FineStructures.8bfā€

   HDR Efex Pro 2 2.2.24.12 - from the file ā€œC:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bfā€

   HotPixelsFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\HotPixels.8bfā€

   Merge to HDR Efex Pro 2 2.2.24.12 - from the file ā€œC:\Program Files\Google\Nik Collection\HDR Efex Pro 2\HDR Efex Pro 2 (64-Bit)\HDR Efex Pro 2.8bfā€

   Nik Collection Selective Tool 2.1.28 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop CC 2019\Plug-Ins\Google\Selective Tool\SelectivePalette.8liā€

   ShadowsFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Shadows.8bfā€

   Sharpener Pro 3: (1) RAW Presharpener 3.1.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3RPS.8bfā€

   Sharpener Pro 3: (2) Output Sharpener 3.1.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Sharpener Pro 3\Sharpener Pro 3 (64-Bit)\SHP3OS.8bfā€

   Silver Efex Pro 2 2.2.24.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Silver Efex Pro 2\Silver Efex Pro 2 (64-Bit)\Silver Efex Pro 2.8bfā€

   SkinFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Skin.8bfā€

   SkyFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\Sky.8bfā€

   StrongNoiseFilter 2.2.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Dfine 2\Dfine 2 (64-Bit)\StrongNoise.8bfā€

   Viveza 2 2.1.21.12 - from the file ā€œC:\Program Files\Google\Nik Collection\Viveza 2\Viveza 2 (64-Bit)\Viveza2.8bfā€

Duplicate and Disabled plug-ins: NONE

Plug-ins that failed to load: NONE

Extensions:

   com.adobe.inapp.purchase  1.0.0 - from the file ā€œC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseStock.htmlā€

   com.adobe.Butler.backend  2.1.1 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.Butler.backend\index.htmlā€

   com.adobe.stock.panel.licensing  0.1.0 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.stock.panel.licensing\index.htmlā€

   New Document  2.5.1 - from the file ā€œC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.fnft-2.5.1\fnft.html?v=2.5.1.8ā€

   Libraries  1.0.0 - from the file ā€œC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\index.htmlā€

   com.adobe.inapp.typekit.purchase  1.0.0 - from the file ā€œC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\CC_LIBRARIES_PANEL_EXTENSION_3_2_108\purchaseTypekit.htmlā€

   Home  2.6.1 - from the file ā€œC:\Program Files (x86)\Common Files\Adobe\CEP\extensions\com.adobe.ccx.start-2.6.1\index.html?v=2.6.1.2ā€

   Adobe Color Themes  6.1.0 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.KulerPanel.html\index.htmlā€

   Export As  4.6.7 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā€

   Export As  4.6.7 - from the file ā€œC:\Program Files\Adobe\Adobe Photoshop CC 2019\Required\CEP\extensions\com.adobe.photoshop.crema\index.htmlā€

Installed TWAIN devices: NONE

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Guest
May 07, 2019 May 07, 2019

Hi

Photoshop is using the Intel(R) HD Graphics 530 GPU and not the GeForce GTX 960M, take a look here especially section 7

Troubleshoot Photoshop graphics processor (GPU) and graphics driver issues

Also try updating your Intel GPU driver from here

Downloads for IntelĀ® HD Graphics 530

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Community Beginner ,
May 07, 2019 May 07, 2019
LATEST

Preferences (performance)  are telling me that I am using nvidia - see below. I have tried updating the intel driver off the intel site but it won't let me install the latest, telling me to use the one on the pc manufacturers website, which is the latest for the manufacturers site, but not the actual latest driver according to intel. Will try again with  another image file, thanks again.

Capture.JPG

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