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Participant
May 15, 2020
질문

There was a problem installing Photshop CC 21.1.2 - Error code 127

  • May 15, 2020
  • 1 답변
  • 1031 조회

Hi team,

 

when trying to install PS on my Win 10 PC I always get Error Code 127.

All other CC App installations work fine only PS fails.

The official support tipps unfortunately do not help.

Looking forward to your help!

 

Thanks

 

이 주제는 답변이 닫혔습니다.

1 답변

Ravi.Shankar
Adobe Employee
Adobe Employee
May 16, 2020

This error shows up in case the installer is unable to extract the downloaded files due to a permission issue. Its related to the Adobetemp folder, Please go to C Drive or the drive you have windows installed on and  enable show hidden files, you should see a folder called adobetemp.

 

Right click on adobetemp folder > Security and check the set permissions, see if your user account has read and write permission to the folder, also check the owner set for the folder, make sure you change the owner to your user account. If these steps do not work, enable the Hidden Aministrator account and try installing there, that should work. Post the installation you can disable the hidden admin account.

sdsdsgsg작성자
Participant
May 25, 2020

Hi,

 

unfortunately none of those hints helped to fix this.

We are now investigating if McAfee does block the installation for some reason...

 

UPDATE: If you stop McAfee Scanner during the installation the installation works fine!

 

Br