Unable to Purge Cache

[Rachel5FB7]

Hi,

I keep getting the message that my scratch disks are full. However, when I go to Edit > Purge, the only option I have is Video Cache, the rest are grayed out. The forums tell me that means that everything is already deleted. I clicked Purge Video Cache, but I still receive the message that my scratch disks are full and I can't find a solution to this here on the forums.

I use a Macbook Pro, if that helps, and I just updated Photoshop to the most recent update.

[c.pfaffenbichler]

Well, how much free space is there on your primary Scratch Disk? 

[c.pfaffenbichler]

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

[adijackisaac]

I have the SAME exact problem which makes no sense because my computer is less than a year old and has 1tb. Need a solve for this pls! 

[c.pfaffenbichler]

Please read this (in particular the section titled "Supply pertinent information for more timely and effective answers”):

https://community.adobe.com/t5/using-the-community/community-how-to-guide-tips-amp-best-practices/td...

What have you done for all-purpose trouble-shooting so far? 

https://helpx.adobe.com/photoshop/kb/basic-trouble-shooting-steps.html

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html

https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

[D Fosse]

Scratch disk is not a Photoshop setting. It is real, physical disk space, and you need to have enough of it.

When you open Photoshop Preferences > Scratch disks, how much space does it report? Just screenshot the dialog and post it here.

[adijackisaac]

[c.pfaffenbichler]

It might be time to invest in a dedicated Scratch Disk. 

[D Fosse]

Well, 700 GB should be enough...so there's no reason for any scratch disk messages here. This must be some Mac-specific issue.

Unless you've accidentally specified some outlandish image size, like 5000 inches at 300ppi instead of 5000 pixels?

[adijackisaac]

no, i was working on something for ig so nothing more than 10x10 in. Do you have any advice from where to take it from here? But also isn't it weird that it doesn't even give me the option to purge all, instead it's greyed out? 

[c.pfaffenbichler]

Could you please post screenshots with the pertinent Panels (Toolbar, Layers, History, Options Bar, …) visible? 

[adijackisaac]

not 100% sure if this is what you're asking for but this is my PSD screen

[timb15416541]

Hey I have the same issue, did you ever find a solution to this?

[c.pfaffenbichler]

What are your RAM and Scratch Disk Settings? 

What have you done about general Photoshop performance and Scratch Disks so far?
https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

[Kim26758366ef2j]

I'm having the same issue  has anyone figured it out yet? I can't do anything on photoshop to clear it.

[c.pfaffenbichler]

What are your Performance and Scratch Disk settings? 

https://helpx.adobe.com/photoshop/kb/optimize-photoshop-cc-performance.html
https://helpx.adobe.com/photoshop/using/scratch-disks-preferences.html

[Milly34509406blu8]

Sometimes I open it and it crashes immediately. My fonts are missing, and I have this too where it's all greyed out. Life use to be alot more simple lol

[Claire H.]

Hi @Milly34509406blu8, welcome to the forums! Let's try to figure out what's going on. To help us better understand and resolve the problem, could you please provide the following information:

1. Issue: A short description of the problem you're encountering.
2. Steps to reproduce: A numbered list of the exact steps needed to replicate the issue.
3. Expected result: What should happen after executing the last step.
4. Actual result: What actually occurred after the previous step.
5. Adobe Photoshop version: The version of Adobe Photoshop you are using.
6. Operating System: Specify whether you are using Windows or macOS, along with the version.

Screenshots or a screen recording of the issue would really help too. Thanks! ^CH